Configuration
iVend POS - Training DB for Testing and Training
How to activate Training Mode in iVend Retail POS On occasion, retailers may desire to have a training database that simulates the same environment to their live production environment for training and testing purposes. iVend Retail POS provides an ...
iVend POS - Tender Based Discounts and Surcharges
What are Tender Based Discounts and Surcharges? This functionality equips retailers with the ability to define discounts and surcharges based upon tender types used by customers for payment of their purchases at the POS. For example, if a transaction ...
iVend POS - Stock Transfer Cancellation
Introduction iVend Retail POS versions 6.2 and above, the user is now allowed to cancel the Stock Transfer Shipment created from the store where the goods are being shipped from. The warehouse from where the goods are being shipped creates the Stock ...
iVend POS - Split transaction with multiple Sale Persons
Introduction One of the advanced features available in iVend Retail Point of Sale (POS), is the feature to allow multiple sales people to be attached to a transaction and/or on individual line items within a transaction at the POS. This provides ...
iVend POS - Selling items using weighing scale
iVend POS – Selling Weighted Items using a Weighing Scale at the POS iVend Retail Point of Sale (POS) has been designed to work in different verticals with varied requirements. One such requirement is the selling of items by weight such as in grams, ...
iVend POS - Return Enhancements
Product Refund Days The Product Return functionality has been enhanced to encapsulate the valid return period functionality. Herein, return days can be defined for individual products. Refund transactions cannot be added if they exceed the Return ...
iVend POS - Reduce Lost Sales with Alternate Items
Introduction Alternate items or substitute items is another way of avoiding lost sales at the Point of Sale (POS). In the situation where a retailer has thousands of SKU’s available within their store, it is not possible for employees to remember and ...
Performance issues on POS , After scanning of products data showing very slow on POS Screen.
Product Version 6.5 Update 5 Problem Statement Customers are facing performance issues on POS while scanning products. Proposed Solution/Workaround We have checked our code and to confirm we have found promotions are getting executed in the ...
Product at POS does not show discount as per special price list
********** Internal Article ********** Problem Statement Prices are not correctly picked at POS. Special price list updated with discount in SAP, it integrates to HO and replicated to Store as well. But the POS discount does not work. Issue Items are ...
iVend POS - Reason Codes transactions at the MC
What are Reason Codes? Reason Codes are defined for capturing additional information on some of the pre-defined activities at the Management Console and the POS. The user has the option to define Reason Codes for activities such as Purchase Orders, ...
POS Site id : New Point Of Sale
Product Version iVend 6.5 Update 6 Patch 2 Problem Statement POS Site id : New Point Of Sale Proposed Solution Customers are facing an issue, in which they define new pos for a store, it takes the same prefix of B store. POS site ids are system ...
iVend POS - Purge Data to Reduce iVend Store database size
Introduction The Data Purging feature in iVend helps the Administrator to control the size of the iVend database at each store. Data purging at stores is controlled centrally and is managed from the iVend Enterprise at Head Office. The Administrator ...
iVend POS - Pricing Resolution at Point of Sales
Pricing Resolution in iVend POS This document contains information about the Pricing calculation and resolution in the iVend Retail Point of Sale (POS). iVend Retail follows a sequence of methods in attempting to resolve the price of a product, ...
iVend POS - Pricing Resolution at Point of Sales
Pricing Resolution in iVend POS This document contains information about the Pricing calculation and resolution in the iVend Retail Point of Sale (POS). iVend Retail follows a sequence of methods in attempting to resolve the price of a product, ...
iVend POS Slowness Issue taking time to close one Check
Product Version iVend 6.5.6 Patch 2 Problem Statement IVend POS Slowness Issue (Currently System taking 2-3 minutes to close one Check ). Proposed Solution Sometimes users are facing problems with iVend POS slowness issues and because of which the ...
Discount not working. Discount is applied at SAP but it does not appear at POS
Issue Discount group is set up at SAP and integrated successfully to Enterprise but at POS it’s not taking the set discount. Cause The price list is not attached to the customer at the Enterprise Management console. Resolution Steps 1) Open the ...
POS error Suspended transactions has not recalled. Please void the current transaction
Error: POS error "Suspended transactions has not recalled. Please void the current transaction" Clicking on the "Void Sale" button, it further gives an error "This transaction consists of payments, so it is not possible to void this transaction." ...
iVend POS - Multiple Ways of Receiving Stock at the Store
iVend Retail POS – Receiving Goods at the Store In this article we will understand the different types and methods for receiving items at the store. This is part of the Business (Inventory) Transactions that take place at the store. The different ...
Unable to Build a Kit at POS
Unable to Build a Kit at POS Window This article will demonstration to How we can Build a kit at POS Product Version: - iVend 6.6. Problem Statement: - Unable to build a Kit. We have set up a kit but when we are going to build a kit at POS window We ...
Barcode Scan Sequence Resolution Order
Introduction The user at the POS scans either the barcode of the product when it is being transacted or swipes the loyalty card for the customer or the security user card. The system follows a sequence of methods or events in an attempt to resolve ...
POINTS TO CHECK POS PERFORMANCE
Checkpoints There are below check points on POS Performance : 1.Collect the data from Customer in a word document. ( Refer the attached file) 2.CHECK SYSTEM RAM SIZE : Check POS System RAM This should be as Per Ivend Hardware Guide (Take Screenshot ...
Simulated receipt printer is blank after performing transaction at POS
Query: Unable to print Transaction details on SRP (simulated receipt printer) at POS. Cause: “Transaction Receipt” Type is not present in the Print Profile. Resolution: Go to Administration > Retail configuration > POS > Print Profile click on the ...
While doing sale getting an error"check the printer/cashdrawer status before payment"
Problem Statement:- While doing sale transaction getting an error"check the printer/cash drawer status before payment" Proposed Solution:- Go to print profile and check the mapping in transaction receipt filed Follow the path :-Administrator<<retail ...
Cash drawer is not opening while clicking on button "Open Cash Drawer" at POS terminal.
Issue: Cash drawer is not opening while clicking on button “Open Cash Drawer” at POS terminal. Possible cause: 1-Device name in “OPOS cash drawer Configuration” under Hardware registration is not correct. 2-Cash drawer is not mapped in the hardware ...
Getting an error "commit failed object type transaction sale item key"key number" while completing
Problem Statement :- Getting an error "commit failed object type transaction sale item key"key number" while completing the sale transaction Solution:- Check the db fragmentation by using below query SELECT top 100 OBJECT_NAME(i.OBJECT_ID) AS ...
After entering the id and password not able to enter in the main screen of POS
Problem statement:- After entering the id and password not able to enter in the main screen of POS but the below screen is displayed in which “clock in” , “break in” and“ok button” is disabled . Root cause :- If the ”transactionEntry” check box of ...
Receipt is not printing
Problem Statement:- After the transaction when we are trying to print the receipt it is not printing Proposed Solution:- First check where the printing issue is happening only with XML receipt or work PDF also If a receipt is printing in PDF format ...
Getting Error " An Error has been encountered during the search function" at POS
Product Version : iVend 6.6 Problem Statement: Getting Error " An Error has been encountered during the search function" at POS when clicking on transaction search Proposed Solution/Workaround : Check below points to resolve the issue Steps: Steps if ...
OPOS Printer Receipt Not printing After The Patch Update
Product Version : iVend 6.6 Problem Statement : OPOS Printer Receipt not printing after the Patch Update. Proposed Solution : User has informed earlier that not able to print OPOS printer receipt also tested to other store and it has the same issue. ...
Customer balance exceeds the credit limit
Product version: 6.5 update 6 patch 2 : The customer has a credit limit of 67 479.66 and an Order Balance of 3 280.00. The balance of the credit limit is -67 479.66 and yet POS still giving an error that the customer balance exceeds credit limit. ...
Image of items is not visible at POS even after uploading them at Management console.
Query: Picture is uploaded for an item in iVend Management Console However it is not visible at POS as shown below: At POS: Resolution: To make the image visible at POS product search screen the setting “Product image in search” needs to be enabled ...
Cannot access to the POS
Environment: 6.5 update 6 Problem Statement :- We found a issue while we try to logging into POS, we tried to logging with two different users but the result is the same for both. -We tried to change password for both users. -We tried to unlock and ...
commit failed object type transaction sale item key"key number"
Problem Statement :- Getting an error "commit failed object type transaction sale item key"key number" while completing the sale transaction . Proposed solution:- Check the POS log file if below error occur "Violation of PRIMARY KEY constraint ...
Promotion and coupon not applicable in iVend POS Transaction Screen.
Environment: iVend 6.6 with SAPB1 9.2 Problem statement: User was not able to apply the promotion and coupon button inactive in iVend POS Transaction Screen. Symptoms: User was not able to apply the promotion and coupon button inactive in iVend POS ...
Retail POS Machines Facing Slowness During Store Hours
Environment: iVend 6.5 Update 6 with SAPB1 9.2 Problem statement: The POS Machines are facing Slowness during Peak/ store Hours Symptoms: This can be due to the large database size of the store. Resolution/Work Around: Check the database size of the ...
Cash Drawer Opens For Custom Payment Type
Environment : iVend Version 6.6 Problem Statement : Customer has informed the issue that cash drawer is opening for custom type payments 'PayPal' and 'Paynow' , ‘Visa’ and ‘MasterCard's’. Symptoms : Configuration Issue for POS Operation. ...
POS Transaction Register error - Transaction Report not Defined.
Problem statement :- Getting an error "Transaction Report not Defined." when trying to print the transaction receipt after doing transaction. Solution: 1.Log into the MC 2.Click on the Administration Tab. 3.Go to Retail Configuration. 4.Scroll down ...
Auto generating Bulk Coupons with unique serial numbers on them
Product Query: Is it possible to generate coupon numbers in bulk with their unique serials numbers For Example: Systems needs to generate coupons with serials C0001, C0002, etc. Idea is to have a unique serial generated for every coupon and all such ...
How to restrict user to print preview before doing any payments?
Product version - 6.5 Update 6 Problem statement – Restrict User to Print preview before doing the payments Proposed solution/workaround – Make changes in the Retail profile as below. Steps if any - Go to Management Console-->Administration > Retail ...
Item price is not showing correctly at Ivend POS Terminal
This article will demonstrate one of the configurations of Product which may lead to showing unexpected Total value of Product at POS terminal. Case Study : The below example is a case study where the price defined in SAP was 98. The same price was ...
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