Cash drawer is not opening while clicking on button "Open Cash Drawer" at POS terminal.

Cash drawer is not opening while clicking on button "Open Cash Drawer" at POS terminal.

Issue:

Cash drawer is not opening while clicking on button “Open Cash Drawer” at POS terminal.

Possible cause:

1-Device name in “OPOS cash drawer Configuration” under Hardware registration is not correct.
2-Cash drawer is not mapped in the hardware profile of concern POS.
3-Device is not OPOS complaint.

Resolution:

1- Correct the device name in “OPOS cash drawer Configuration” under Hardware registration.
2-Mapp the cash drawer in the hardware profile of the concern POS.
3-Perform health check of the cash drawer and if successful check the available hardware Details in POS terminal as shown below:


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