POS error Suspended transactions has not recalled. Please void the current transaction

Error:

POS error "Suspended transactions has not recalled. Please void the current transaction"

Clicking on the "Void Sale" button, it further gives an error "This transaction consists of payments, so it is not possible to void this transaction."

Clicking on "Suspend/Recall" button, it gives an error "Signature is not found with the payment"

It was found that the iVend user was in the process of completing a transaction which was suspended earlier with partial payment.

Solution:

Solution: 1. Shut down the POS and then clear the transaction.txt which is saved in the POS log folder and then start the POS run as admin and perform the transaction again.

Path: C:\Users\<Localuser>\AppData\Local\CitiXsys\CXS.Retail \ (for Windows 7& onwards)

C:\Documents and Settings\<Local user>\Local Settings\Application Data\CitiXsys\ (for Windows XP)

Solution 2. If a transaction is still not able to complete then request the user to delete that particular transaction from POS(refer the screenshot below) and perform the fresh transaction for that product.

 

Note: Solution 2 is recommended only if step 1 fails to perform the transaction.

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