Getting Error " An Error has been encountered during the search function" at POS

Getting Error " An Error has been encountered during the search function" at POS

Product Version : 

iVend 6.6


Problem Statement:   

Getting Error " An Error has been encountered during the search function" at POS when clicking on transaction search


Proposed Solution/Workaround : 

Check below points to resolve the issue


Steps:

Steps if any :

1. Check if "Restrict Search of Other POS transaction option" is unchecked or not at Retail Profile.

2. Check if  "Transaction Server" option at Enterprise is enabled

3. If so, check the API health check

4. If API is not installed, then uncheck the Transaction Server option, restart Management Console and POS

5. Check the transaction search at POS


Constraints / Scenarios :

Transaction Server works with the help of API, so API must be installed and health check should be working fine.