Configuration
modify the interface for IVEND POS
Problem Statement :- Is it possible to modify the interface for IVEND POS? Refer the attach screenshot . 1. Make the scroll much larger. 2. Ability to select several products at once in the product search. Comment :- Currently in iVend , there is no ...
"Require manager approval" button on the POS User menu screen
Environment: iVend Version 6.6 and 6.5 Update 6 Problem Statement: The "Require manager approval" button on the POS User menu screen either disabled or removed from the current position. This is because users often tend to click on this button ...
Payment error with Foreign currency
Purpose: Internal to Support Team Environment: iVend 6.6 Unplugged Problem statement: Getting an error "Load failed. Criteria NHibernate.Criterion.Query" while doing payment with Foreign Currency Symptoms: Upon doing payment with foreign currency at ...
Change cash Customer Name in a transaction
Environment: iVend 6.6 Problem Statement: Change Cash Customer Name at POS during transaction Symptoms: The POS user Changes the default Cash customer name to a temporary one using the F4(Sale Edit) button but upon completing the sale, the temporary ...
iVend POS - Objects Exposed via API
Introduction This article contains the list of Objects which are exposed to the iVend API. This article refers to the iVend Help file for all Objects, Operations, etc. Overview This section explains about the various Objects and their exposure to the ...
iVend POS - Multicurrency Payments Integration with SAP Business One
Introduction With iVend versions 6.2 and above, there is now full support on the Cash tender type for multiple foreign currencies. Foreign Currency payments processed at the Point of Sale (POS) can now be integrated to SAP Business One (SBO) in ...
Error when creating Customers after upgrade from 6.5 Update 6 to 6.6 Patch 7723
Version: 6.6 Patch 7723 Issue: The Cashier was getting errors while creating the customer at POS. In the second attempt, the same customer was created successfully. Then tried to create another customer which again failed. After that, we suggested ...
Issue with fulfillment sales
Problem Statement :- in fulfillment sales when with a quantity greater than 999 in the transaction to deliver the iVend System does not allow type more than 999 units By example in a fulfillment sale of 2000 bricks, we can not type 2000 because ...
Restrict the user to search the item code from the Point of Sale.
Environment: iVend Version 6.5.6 or iVend 6.6 Problem Statement: Restrict the user to search the item code from the Point of Sale. Symptoms: Resolution/Work Around: Please follow the below steps to achieve the requirement. Step1: Move to ...
iVend POS - Issuing Store Credit
Introduction On many occasions, retailers require the ability to issue a credit note to their customers in the event of returned goods where payment is not returned but a store credit voucher is provided in lieu, which the customer can then use to ...
iVend POS - Goods Return
Introduction In this article we will review the Goods Return functionality at the store. This inventory transaction is part of suite of Business Transactions that can be found in the Management Console that take place at the store. This type of ...
iVend POS - Expiry Date Required for Batch-Serial
Introduction In iVend, for Serial and Batch managed products, a retailer can capture the expiry date of the products while adding a purchase transaction. Furthermore, to avoid user mistakes, iVend can be configured to enforce the capturing of the ...
Transaction Server Search error in iVend POS OFFLINE
Problem statement Transaction Server Search show error in iVend POS OFFLINE. Error Message - An error has been encountered during the search function. Product version iVend 6.6 with SAP B1 Version 9.2 Proposed Solution Logfile was checked but the ...
While scanning the serial/batch item on POS all the serial/ batch item is appearing instead if one
Problem Statement While scanning the serial/batch item on POS all the serial/ batch item is appearing instead if one batch/serial. ROOT CAUSE IF THE VENDOR TYPE" SERIALBATCH" IN BARCODE MASK SETUP WILL NOT SET ALL THE SERAIL /BATCH ITEM WILL APPEAR ...
Transaction code/transaction id not appearing on transactions receipt
Product version : 6.6 Problem Statement : Transaction code/transaction id not appearing on transactions receipt. ROOT CAUSE : 1. If the active chaeck box will unchecked , transaction id will not appear in transaction receipt. 2. End date in document ...
Transaction Receipt not printing at POS after applying the patch 7747.
******************************************** Internal****************************************** Problem:- Transaction Receipt not printing at POS after applying the patch 7747. However, the receipt was printing fine on patch 7723 Solution:- The issue ...
After making a quotation in POS and customer is not able to convert this transaction in SALE
Problem Statement After making a quotation in POS and the customer is not able to convert this transaction in SALE, the button "Convert to sale" appears deactivated. Proposed Solution Suggest to check the parameter Support Multiple Transaction Type ...
Debit Card Transactions on iVend with PIN number
Environment: iVend 6.6 with SAPB1 Scenario: Customer had a payment card transaction where the cashier had selected "Credit Card" as the payment type but then the customer selected "Yes" on the pad when asked if the card they inserted was a debit card ...
What You Need to Know About This New Data Protection Law
iVend Retail and the General Data Protection Regulation (GDPR) What is the GDPR? General Data Protection Regulation is a data protection reform which will replace the current 1995 Data Protection Directive from May 25, 2018. It applies to all ...
Not able to increase/decrease line item quantity at POS
Environment: iVend Version 6.6 7702 Problem Statement: Customer is not able to increase and decrease the line item quantity with the help of + and - buttons on the POS screen. Symptoms: It is a POS operational issue and it is working with the ...
Enable Cash Out functionality in Non-Base currency
Environment : iVend 6.6 With SAPB1 Problem Statement : Enable Cash Out functionality in Non-Base currency in iVend POS Symptoms : Enable Cash Out functionality in Non-Base currency in iVend POS Resolution/Work Around iVend POS Cash Out functionality ...
InventoryManagement UOM
iVend POS – Managing Inventory in Multiple Units of Measurement (UoM) With the introduction of the option to define multiple Units of Measurement (UoM) for a single product, the user now has the flexibility to maintain inventory in their choice of ...
Gift Certicate Item not showing at POS
Problem: The gift Certificate item is not showing at POS.it is not visible at POS. Cause : Issue Comes if not following proper steps on POS. Resolution : Follow the below steps on point of sale. 1.Open the point of sale and select on item. 2.Select ...
Capture Additional Info on Sale Returns
Environment: iVend Version 6.6 Problem Statement: We are not able to insert comment and reason code while making a sale refund or sale item. Symptoms: N/A Resolution/Work Around: iVend has the functionality to add the additional comment and reason ...
Issues with Cayan specifically apple pay double charging
Problem: Issue with customers being double charged when using Cayan (apparently it is even more likely when the customer pays with apple pay). Possible cause: the problem is that Ivend was timing out while waiting for Cayan to finish . but when it ...
Inter-StoreCommunicationsUsingNotifications
Overview Inter-store communication is key in a retail environment. In iVend Retail, the system allows users to setup inter-store notifications for the following back office transactions: · Stock Transfer Request · Stock Transfer Shipment · Purchase ...
Sale at POS with Zero Inventory
Problem: Not able to sell Items with Zero or negative quantity At POS Resolution: iVend has the facility to complete a sale with 0 inventory as well. "Allow Negative Inventory" option need to be enabled at the Enterprise for same, So to assist on ...
Understanding Inventory Movements for Laybys and Sale Orders
Introduction The following article illustrates how “In Stock”, “On Fulfillment (Committed)” and the “Available” quantity is impacted in iVend when performing different types of transactions at the iVend POS. The below list represents the conventions ...
Negative Inventory with Batch/Serial Managed Item in iVend MC/POS
Environment: iVend 6.6 , 6.5 with SAPB1 9.2 Problem Statement: If parameter "Allow Negative Inventory " is enabled in iVend, user is not able to make POS transactions for Batch/Serial managed item if their quantity is zero. Symptoms: If parameter ...
Understanding iVend Add-on Features (Agneesh Version)
Understanding iVend Retail Add-on Features This article will help you understand the features of the iVend Add-on framework. For your easy understanding, we have explained it in two different sections: · How Add-on Works · Add-on Features How an ...
IncreaseSalesUsingUpsells
Introduction A retailer can increase the sales by suggesting complementary items like accessories or a higher model of product in additional to the original product being maintained. On other hand it is not physically possible for store staff to ...
Importing Item label for print using Excel
Introduction In Retail Business, the item label information is changing frequently and retailers should always be ready to print the updated labels and attach them to their items and the shelves as required. In iVend there are multiple places where ...
Types of Promotions and Discounts Supported in iVend
Introduction There are numerous promotions and discounting scenarios configurable in iVend Retail via Bonus Buys module and Discount Resolution Setup module. A few possible scenarios with examples are listed below – each example is tagged with the ...
Duplicate refund for same invoice
Environment: iVend 6.5.6 SAP-CAR Problem statement: Duplicate refund for same invoice Symptoms: Customer able to do duplicate refund for same invoice Resolution/Work Around: We have checked error log and found fatal error " Window creating error". ...
Block UOM from UOM Group iVend MC/POS
Environment: iVend 6.6 with SAPB1 9.2 Problem Statement: There are multiple UOM , part of UOM Group definition and cashier can select any of UOM on iVend POS screen . cashier is required to restrict for selecting only one UOM on POS screen, other UOM ...
Duplicate sales refund for Invoice
Environment: iVend 6.5.6 SAP CAR Problem statement: duplicate sales refund for Invoice Symptoms: duplicate sales refund for Invoice Resolution/Work Around: We have checked error log and found fatal error " Window creating error". window is internally ...
Want to remove Surcharge in Partial Refund
Query: Customer informs that they are able to refund the whole transaction with Surcharge,but partial refunds its not working as expected. Suggestion: In the current version of iVend (6.6).The system works like that only. However, such a scenario can ...
How to hide user detail buttons from POS in iVend
Problem : - How to hide user detail buttons from POS in iVend Resolution / Suggestion : In iVend there is no such option available to hide the user menu.
The Total Discount Changes the amount of the item in the line
Environment : iVend 6.6 Patch 7747. Problem Description : The Total Discount Changes the amount of the item in the line. Scenario : The total discount changes the amount of an item(e.g T02689 in this case ) in the line when doing a sale edit and ...
Layaway:Restriction on Increase Quantity
Environment: iVend 6.6 with SAPB1 9.2 Problem Statement: While using Transaction Mode as Layaway , iVend POS doesn't allow to increase the item's quantity . it is restriction on Increase Quantity. Symptoms: While using Transaction Mode as Layaway , ...
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