Other iVend Management console
Failed to connect to the license server or Operations server.
Problem Statement: Failed to connect to the license server or Operations server. Proposed Solution/Workaround: Need to ensure License Tool installation and License Activation is done with Database Server. Steps if any : With iVend Configuration ...
No Management console found in the management console selection screen.
iVend Version: 6.6 Issue: Not able to select MC in management console selection screen while login to MC. Cause: This issue generally Occurs when a Database from one machine is used in another machine, because Database may store some information of ...
How to setup Automatic End Of Day
iVend Version: 6.6 Product Query: How to setup Automatic End Of Day. You can now schedule EOD to trigger Automatically . For this EndofDay event is required to be triggered on POS. This article will show the basic steps that need to configure ...
How to add additional column/grid in customers, products etc search window.
iVend Version: 6.5 Update 6 Product Query: How to add additional column/grid in customers, products etc search window. This Article Provides the information for adding an additional column in the Customer, Products, etc in search window. Resolution / ...
License expiration message kept appearing on Management Console and POS and License has not expired
IVend Version: 6.5 Update 6 Problem Statement: License expiration message kept appearing to users on Management Console and POS and License has not expired. Proposed Solution: We need to change the license Server name on the client server from FLEXlm ...
During the EOD process business day is entered in correctly
Product version : 6.6 Problem Statement : During the EOD process business date is entered incorrectly because of this current date and business was showing differently(means business date is 2/25/2020 and current date is 2/24/2020) Proposed solution: ...
Different iVend business date and system date
Environment: iVend 6.6 and 6.5 Update 6 with SAPB1 Problem Statement : iVend MC screen displays the different business date and system date. Symptoms: Product Query Resolution/Work Around: The First date displays the business date and last date ...
Configuring SMTP with Office 365
Problem Statement: Test email could not be sent. Recommended configurations were in place but still, bellow error was received when sending a testing email: Cause: This is happening because iVend use the sender name that is placed in System ...
Blank CSV file while exporting Sales Report
Environment: iVend 6.6 Problem statement: When trying to export from the Sales Report to CSV, the system producing a blank CSV file. Symptoms: The process appears to work on all other reports and also works like on Excel Export. Steps: 1. select ...
Error While returning or deliver specific product
Environment: 6.6.7653 SAP B1 9.3 Problem Statement: Issue was faced while creating a delivery or return document for a specific item at POS. Symptom: Below validation message was appearing at POS. "Product xxxxxxxxxxxx has exceeded the maximum ...
Transaction Rollup/Consolidation "Could not save the business Object"
Environment: iVend Version 6.6 7747 with SAPB1 9.2 Problem Statement: While enabling transaction Roll-up in the iVend Enterprise. It displays the error message on screen “Could not save the business Object”. iVend Enterprise MC Log file displayed the ...
Steps to add batch expiry in inventory view
Product Query: Steps to add batch expiry in inventory view Solution: Product Batch Number expiry can be displayed on Product View inventory --> Batch Number Screens as below 1. Go to Screen Search Grid column definition. 2. Select the batch search 3. ...
iVend Cloud User access
Environment: iVend cloud 6.6 Problem Statement: There is need to create user in iVend Enterprise MC with which user can login into iVend Cloud URL and iVend Enterprise MC. Symptoms: There is need to create user in iVend Enterprise MC with which user ...
Store - Assign price list through Scheduler Service
Environment: iVend 6.6 With SAPB1 9.2 Problem Statement: While creating Store in iVend Enterprise MC , it is required to assign one price list so that POS can take the price from it . Is it possible to assign the price list to the store through the ...
Missing Product Warehouse Mapping in iVend databases
*********** Internal to CitiXsys *********** Environment: iVend 6.4.1.2 with SAPB1 9.2 Problem statement: User creates warehouse in SAPB1 and it gets integrated in iVend but Inventory of product was not updated on Enterprise and store. Symptoms: User ...
Customer is not able to uncheck the "Allow negative inventory" option at warehouse from store MC
Product version: iVend 6.6 7915 Problem statement: Customer reported that he is not able to uncheck the "Allow negative inventory" option in warehouse from store MC Cause: This is as per standard functionality. Proposed Solution/Workaround: To make ...
Is it feasible to check the audit log after clear history
Product version: iVend 6.6 Customer Query: Is it feasible to check the audit log after clear history. Support Comment: Here is no such provision available in current system iVend retail 6.6 that if we clear the history from audit log from MC then we ...
Is it feasible to check the audit log after clear history
Product version: iVend 6.6 Customer Query: Is it feasible to check the audit log after clear history. Support Comment: Here is no such provision available in current system iVend retail 6.6 that if we clear the history from audit log from MC then we ...
Coupon ID does not exist
Product version: iVend 6.6 Problem statement: Coupon already available on management console, but in upload, it shows coupon ID does not exist. Proposed Solution/Workaround: Map the Coupon id and Serial number. Steps - Step to do the coupon upload. ...
Alternate way to find out transaction id in iVend from the data in the Integration Failure Log
Product version: iVend 6.6 with SAPB1 9.2 Problem statement: Alternate way to find out transaction id in iVend from the data in the Integration Failure Log Symptoms: Alternate way to find out transaction id in iVend from the data in the Integration ...
How can we disable the item editing view on column click at point of sale
Product version: iVend 6.6 7915 Customer Query: How can we disable item editing view on column click at point of sale. Proposed Solution/Workaround: We can disable the item editing view on column click at point of sale by follow below steps. Open the ...
iVend Store End of Day Error " Invalid price list is attached to store Please change the price List
Product version: iVend 6.6 integrated With SAP IS Retail Problem statement: iVend Store End of DAY Error “ Invalid price list is attached to store Please change the price List" Symptoms: At the time of End of Day from Store error appear and In MC log ...
Configure Auto Generate serial number for transaction
Product version: iVend 6.6 and iVend 6.5.6 Problem statement: How to configure auto generate serial number for transaction. Proposed Solution/Workaround: We can Define the Document Number Series for various transaction types to generate Serial ...
Is it feasible that POS user can not modify to any field for cash customer from point of sale.
Product version: iVend 6.6 Problem statement: Is it feasible that POS user can not modify to any field for cash customer from point of sale. Proposed Solution/Workaround: Yes Is it feasible that POS user can not modify to any field for cash customer ...
Configure Barcode masking with alternate UOM code in iVend MC
Product version: iVend 6.6 integrated with SAP 9.2 Problem statement: Customer requires to sell the product with barcode masking having two different UOM for the same product For example: Customer has one scenario where he has one product that has 2 ...
SPCLPrice generate everyday more than 100,000 records on Integration (SAP to iVend)
Product version: iVend 6.6 Problem statement: SPCLPrice generate everyday more than 100,000 records on Integration (SAP to iVend) Proposed Solution/Workaround: Dev team provide the hotfix as latest integration file.
Unable to active Transaction Roll-up in IVend
Product version: iVend 6.6 7747 Problem statement: Unable to active Transaction Roll-up in IVend. Getting Error: Roll-up setting can not be changes as there are records pending for integration. Symptoms: When changes are tried to be saved, it gives ...
iVend Store Upgrade Challenges
******Internal to CitiXsys******* Product Query: A Customer running iVend 6.5 update 5 with 40 + Stores across the region and they are planning to upgrade to 6.6. The Customer has come up with the below plan : 1. Upgrade iVend enterprise to 6.6 at ...
install add-on ivend for SAP B1 HANA and sync data between ivend and SAP B1
Environment: iVend 6.6 With SAP 10 HANA Problem Statement: User created fresh environment with IVend 6.6 Integrated with SAP version 10 With HANA 2.0.After installing ADD_ON encountered error message and failed to connect. Proposed solution: There ...
ERROR IN THE UPGRADE PROCESS 6.6 - ERROR 27500
Environment: iVend 6.6 Problem statement: ERROR IN THE UPDATE PROCESS 6.6 (STORE) - ERROR 27500 Symptoms: On running iVend 6.6 installer customer getting below error: Resolution/Work Around : Installer requires Internet Information Server 4.0 or ...
Goods Return with GRPO only
Product version: iVend 6.5 update 6 with SAP IS Retail version ECC 6.0 Problem statement: A request comes to make Good Receipt PO field mandatory on Goods Return screen. Symptoms: On Goods Return Screen right click on Good Receipt PO field and see ...
Patch failed to apply 7648
Product version: iVend 6.6 Problem statement: Customer is trying to apply Patch 7648, in the HO server, all patches deployed successfully. When replicating to a store and MC starts, the system showing an error message Database 2021_7825 Failed'. ...
Initilization Failure "A Network-related or instance specific"
Product version: iVend 6.5 Update 6 Problem statement: We have problems at the time of login Management Console. After initializing the store, when tried to login in Store MC system gives the below message. Initialization Failure “A Network-related ...
Data template for importing inventory counting
Product version: 6.5 Update 6/6.6 Problem statement: Data Template is required to use in iVend MC--> Inventory Transaction Screens such as inventory counting . Proposed solution: Suggested to use the below format for Inventory Counting and also ...
Not able to Covert QUOTATION TO SALE
Product Version: 6.5 Update 6 Problem Statement: After making a quotation in POS and the customer is not able to convert this transaction in SALE, the button "Convert to sale" appears deactivated. Proposed Solution: Suggest to check the parameter ...
User define value issue on Printing Label
Environment: iVend 6.6 integrated with SAPB1 9.2 Symptoms: User define value was not appear on label. Problem statement: At the time of printing Label udf value was not appear however same value was showing on other store. Resolution/Work Around: We ...
Error "Object reference not set to an instance of an object" on printing Stock transfer Receipt
Environment: iVend 6.6 Problem statement: Stock transfer receipt can not be printed from the Management Console Symptoms: Getting the error “Object reference not set to an instance of an object” while printing the stock transfer receipt as shown ...
Print Button is missing on Stock Transfer Request Received Screen
Product Query: Print Button is missing on the Stock Transfer Request Received Screen. Proposed Solution: As per iVend design, the print button is not available on the "Stock Transfer Request Received" screen.
Getting error"A4 receipt format is not defined for transaction receipt"
Environment: iVend 6.6 Problem Statement: The customer want to set the printer selection option on while when we complete the transaction ( as shown in below image) For this go to the Path Administration > Retail Configuration > Print Profile. In the ...
Getting Error while filling End user license agreement.
Environment: iVend 6.6 Problem Statement: Getting the error “Company name cannot be blank” While filling the EULA, even after entering the company name. Cause: EULA (End user license agreement) Must be accepted within 15 days . The message is a ...
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