iVend Retail Configuration
Serial and Batch Management
Serial and Batch Management Serial and Batch Management is added to the inventory operations. This option is available for iVend Un-Plugged version. The option is available in the HO and Store. In HO the data of all store will be displayed based on ...
How to check the connectivity is in place between the iVend component and the corresponding database
Version: Not the version-specific Query: How to check the connectivity is in place between the iVend component and the corresponding database? Resolution: One of the ways is, Create the data link (UDL) file. Below are the steps to create a data link ...
Import Serial Coupons
Import Serial Coupons Enhancement has been done on the Import data screen by adding “CouponSerialNumber” to object type. This will facilitate import of valid range of serial numbers created from another system to be issued by serial number from the ...
Steps to create New Store in iVend
Environment iVend 6.6 7989 Query Steps to create New Store in iVend HO MC Answer One can follow our e-Learning Video on Store Creation from below link/ portal: It is also suggested to create Store backup file from iVend Enterprise MC in downtime when ...
iVend Retail 6.5 Update 6 Patch 1
Recommendation(s) It is recommended that patch is applied in Test Environment first and then production environment. Preferable if replication and integration queue is all clear. Apply iVend Patch during business downtime Pre-Requisite(s) Back-up ERP ...
How to configure to have a Machine with MC and License Server connected to SQL managed Instance DB
Version 6.6, Enterprise database on cloud Query The Enterprise database backup is hosted on Azure. (SQL managed instance ) and Application Enterprise server is on premises. So How to configure the environment to have a (on premise) Machine with ...
What if we delete a warehouse in SAP, does it touch other warehouses as well?
Version 6.6, and not the version-specific Query What if we delete a warehouse in SAP, does it touch other warehouses as well? Response If we delete a warehouse in SAP, then integration will delete the same warehouse in iVend and will not touch any ...
When a new item / Product is created in SAP does it generate events for all the warehouses in iVend?
Version 6.6, not the version-specific Query When a new item/Product is created in the SAP then does it generate events for all the warehouses in iVend (including inactive) or not? Response When a new item is created in the SAP then it generates ...
Transactional (Sales) data did not reach from Store to HO (Replication Skip issue)
************************** Internal to CitiXsys ***************************** Version 6.6 Issue Transactional (Sales) data did not reach from Store to HO. It means the Store has the data but Enterprise does not have the same. This may happen due to ...
error message:- Initialization Failure "invalid column name"
Problem: Management Console could not be launched after initializing the store While Initialization a new store , getting error message “Invalid column name 'CustomerDisplayKey' or Invalid column name 'IsCustomerDisplayEnabled’” while launching the ...
Changing UI Language for the user
Introduction This document contains information about changing the user language over the Management Console and POS. This gives a perfect balance for the retailers to maintain the different languages amongst the users for the POS/MC location wise. ...
Removing unnecessary Replication services from iVend
Product version : 6.6 Problem statement : Removing unnecessary Replication services from iVend Details-In replication connection settings customer has typed the company name and pressed update, now they need to change company name. ( i.e Removing ...
ConnectConfigureMPOSHardware
How to connect and configure hardware peripherals with iVend Mobile POS Effective use of iVend Mobile POS, in a live production environment will require a set of retail peripherals to be connected and configured with the mobile device. These retail ...
How to use Transaction Server Search at the POS?
Product version: iVend 6.6 Problem statement : How to use Transaction Server Search at the POS? Proposed solution/workaround: Transaction Server Search is a method used to perform a Return, Exchange or Delivery of Sale done at other stores without ...
Integration Failure Monitor "System. Argument Exception: An Item with same key has been been added
--INTERNAL Document---- Product version: 6.5 Update 6 Patch2 Problem statement : Product update stucked with error message on Integration Failure Monitor from SAP to iVend “System. Argument Exception: An Item with same key has been already been ...
Unable to update iVend API Service. Message says "File Not Found"
Problem Statement: Unable to update iVend API service Error message: File not found. File Name. Propose Solution: 1: Go to Windows Start and type ‘Inetmgr’, or type ‘Inetmgr’ at the RUN window. IIS Manager window will open. 2: On the left section, ...
"Avaialbe to Sell quantity"is 0 whereas "Available quantity" exist for a particular product.
--INTERNAL DOCUMENT---- Product Version: iVend 6.5 Update 6 Problem Statement : In the Inventory View of the Product the Available to Sell Quantity is showing 0, whereas the available quantity exists at a particular store. Root Cause: This issue is ...
iVend Retail 6.6 - Released
I am pleased to announce the Release of iVend Retail 6.6. The application can be downloaded here from a secure ftp link and comes along with a comprehensive documentation available on the Knowledge Portal. iVend Retail 6.6 is a significant ...
Lost Sales report is not showing the expected data
--INTERNAL DOCUMENT----- Product version : 6.5 update 6 , 6.6 (General) Problem statement : Lost Sales report is not showing the expected data Proposed solution/workaround: Replicating the scenario on test/local system: > Created a new product on MC ...
Transaction Server Search not working at the POS terminal.
Problem: Transaction Server Search not working at the POS terminal. Possible Check Points : Need to check with below specific points 1. iVend API Connection string to be passed with API Connection manager with iVend configuration manager. 2. API ...
Error, Root Cause Element missing while updating Configuration Manager
Product version : iVend 6.5 update 6 Problem statement : Error, Root Cause Element missing while updating Configuration Manager. Proposed solution/workaround : Check Management Console XML file. Update the file with relevant tags, If missing. Cause : ...
Replication event stuck with "source type" - "rtlStoreData" in replication monitor from HO to Store
Product version : 6.5 Update 6 or below. Problem statement : "rtlStoreData" event stuck in Replication monitor going from HO to Store. Proposed solution/workaround: Generally, it happens after the EOD activity performed at store, the event of ...
Import Data Functionality showing error "The 'Microsoft.ACE.OLEDB.12.0' provider is not register
Product version: 6.6 Problem statement : At the time of import file through Import Data Functionality its showing error "The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine." Proposed solution: Suggested to install the ...
Records stucked on Integration Failure with Error message System.Exception: DI:Enter valid currency
Product version: iVend 6.5 Update 6, iVend 6.6 with SAPB1 Problem statement : Records stucked on Integration Failure with Error message from iVend to SAP System.Exception: DI:Enter valid currency code [OINV.DocCur] , 'KES' at ...
Bar Code Mask not interpreted
Product version : 6.5 update 6 patch 2 Problem statement : Bar Code Mask not interpreted. Brief : User created a bar code mask for scale items, put the factor for quantity as 1000, during the sale the system is not seeing qty that is less than 1. e.g ...
Price lists integrated with another currency
Product version : iVend 6.6 Problem Statement: Price lists integrated to iVend with another currency. Base currency is set as local currency in SAP ( e.g. XCD ) , however it is appearing as $ at POS and getting integrated as $ Proposed ...
How to customize the Customer Display screen to change the line-level color
Version 6.5 Update 6 Issue The requirement is to customize the "Customer Display" screen, customer wants to change the line-level color, currently it is showing Yellow but he wants a different color. Below is the screenshot for the same: Response ...
Not able to Login. Getting an error "User doesn't have login rights"
Problem: At login time a user may face a situation when he/she get below exception at the login screen. “User doesn’t have login rights” Possible Cause: The above error usually occurs when the user doesn’t have login rights for either Management ...
To customize the "Customer Display" screen
Version 6.5 Update 6 and not the version-specific Query The customer wants to customize the "Customer Display" screen. Below is the screenshot for the same: Response The customer may check the "Customer Display" feature, which is a licenses ...
Not able to Login . Getting an error "User does not have a valid license to login"
Problem: At time end user may face a situation when he/she get below exception at the login screen. “User does not have a valid license to login” Possible Cause: The above error usually occurs when the user doesn’t have the license to log in either ...
Customer wants to activate the SAP B1's "Multiple Branch" option
Version 6.5 Update 6 Query Customer wants to activate the SAP B1’s “Multiple Branch” option on the database which is already initialized with the iVend, and integration & replications are already configured and working. Please confirm, if iVend ...
Payment Type not showing at POS while completing the transaction.
Problem Statement Payment Type not showing at POS while completing the transaction. Or: Only Cash payment type is showing at POS. Solution Please check problematic store is mapped with the concerned payment type or not. 1. Open HO Management Console. ...
KSA localization: stop the automatic save of PDF for all Standard receipts and customized receipts
Version 6.6 Issue The Client needs to stop the automatic save of PDFs for all Standard receipts as well as customized receipts. They need to stop the autosave and make it available as well when need to save it. Resolution A new setting has been ...
Apply more than one coupon on the same line of the sale transaction
Version 6.6 and not the version-specific Query We would like to know if there is any configuration so that a coupon can be applied more than once to a line in the same transaction. Response We have checked and verified below scenario on iVend Retail ...
Security User is not appearing at Management Console, but is active in Database.
*********** Internal CitiXsys *********** Product version : iVend 6.5 update 6 Patch 2 Problem Statement: Security User is not appearing at Management Console, but is active in Database. Proposed solution/workaround : Check below points to resolve ...
Which & How a patch will be applied in 6.5 Update 6
Version 6.5 Update 6 Query The customer is planning to upgrade to 6.5.6, Customer has the latest Patch Version: 2021_47 downloaded. As per the release note, CXS has suggested deploying patch 1 first and then patch 2. So please advise how to proceed ...
Some customers can not be searched on the POS, however all these customers are displaying in MC
Version 6.6, not the version-specific Issue Some customers (business partners) can not be searched on the POS, however, all these customers are visible in MC Below is the screenshot of the POS screen, when searching the customer: Resolution Any ...
Create test Environment from Live Environment for an integrated iVend Landscape
Creating a test Environment from Live Environment for an integrated iVend Landscape As a good business practice it is always recommended to have test system in place in your landscape . Having a test box allows you to run or test any of the business ...
Selling any item that is zero price, and putting a zero value into the order, cannot complete it
Version 6.5 Update 5, not the version-specific Issue When selling any item that is zero price, and putting a zero value into the order, then cannot complete the sale. Observations Allow zero price is enabled at the enterprise, and this event has been ...
Can we add / install any extra component of iVend (like MC, POS, API ) in already functional system
Version Not the version-specific Query Can we add / install any extra component of iVend (like MC, POS, API, etc) in already functional iVend system? That means, if a system already have POS and MC installed but not the API service, then can we also ...
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