iVend Retail Configuration
Advise if mPOS works with iVend API or we don't need the API for the mPOS configuration?
Version Not the version-specific Request Please advise if mPOS works with iVend API or we don't need the API for the mPOS configuration? Response Yes, we need to install iVend API to configure the mPOS. This KB article concludes here.
The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine
Problem statement While using Import function of iVend following error is showing. "The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine." Proposed solution Suggested to install the Microsoft Access Database Engine 2010 ...
SQL query to disable "Use Inter-Store Transactions"
************************************ INTERNAL ********************************************************* Consult Support Manager/Technical manager before using this query Below Queries is Only for 6.5 Update x 1. STOP Replication at HO. 2. Take Backup ...
Test SMS Failure.
*********** ** Internal to CitiXsys Support******************* Problem Statement: - Getting an error message "Unable to connect to the remote server" while doing Test SMS (SMS Integration). Resolution: - 1. One can check the following points: - 2. ...
Error at MC "Not enough quantity available in In-transit warehouse" while receiving Stock Transfer
For Internal Use Product Version: 6.5 Update 6 Problem statement: An issue occurring where customer has done a Stock transfer in SAP (marked as for store), it has integrated to iVend Enterprise, then replicated down to the store, the transfer is at ...
Restore the Customer Layout and enable hidden fields
Product Version : iVend 6.5 Update 6 Problem Statement : Restore the Customer Layout and enable hidden fields. Proposed Solution : Users want to restore the default layout for customer screen so we need to remove the customer grid from display ...
Not able to receive stock at Stock Transfer Receipt Page
Query: Not finding any record to receive in the Stock transfer Receipt screen Response: The stock transfer receipt screen is used to receive any pending stock transfer sent to this store. As soon as the Stock Transfer receipt screen is opened, it ...
Steps to modify the default Quantity of all the products in one go
Query: How to modify the default Quantity of all the products in one go. Resolution: The default quantity of the product is defined in the Item Master data setup. One can use the export and import functionality of iVend to carry out a mass update in ...
The 'effective time' is not considering on promotions in Bonus Buys
Version: Not the version-specific Query: How to configure iVend Bonus Buys with an effective time setting? Below is the screenshot for the same: Resolution: If you want to define the effective time for promotions, please follow below steps: 1. Open ...
How to Load multiple product image in iVend at a time
Query: How to Load multiple product images in iVend at a time? Say, 300 to 500 product images at a time? Resolution: You can you iVend's Export and Import feature to carry out mass updates for the product(s). The option is to export all your current ...
Error message "Scripts.xml missing" when trying to restore the store backup on the new store pc
Product version: 6.5 Update 5, 6.6 Problem statement: Below error can be encountered while restoring the store backup on the store machine. This has been found appearing at a time while re-initializing the store Below is the screenshot of the error: ...
Getting an error while doing payment with Foreign Currency
Problem Statement: Not able to complete Payment at POS due to Red Box Error Symptom: Getting an error "Load failed. Criteria NHibernate.Criterion.Query" while doing payment with Foreign Currency and also not able to save the transaction with CASH ...
How to set product image while we search the product
Product Version: iVend 6.6 Problem statement: How to set a product image while we search the product. Proposed solution: There is a check box given on Retail Profile 'Product Image In Search' which needs to be turned on. Steps if any: NA ...
When Installating iVend error "The Database server collation should be SQL_Latin1_General_CP1_C1_AS"
Product Version: 6.5 Update 6 Problem statement: On Installation of iVend, an error occurs "The Database server collation should be SQL_Latin1_General_CP1_C1_AS" and installation stops. Resolution:It is recommended in the Hardware and Software ...
Tills are not getting Assigned Automatically at POS after EOD.
Query: Tills are not getting Assigned Automatically at POS after EOD, How this can be achieved? Steps for Resolution: This can be achieved at the Store level Configuration Steps : Open Management Console choose Administration > Retail Configuration > ...
iVend API is not returning more records its even failing to return 50 records at once
Problem Statement :- iVend API is not returning more records its even failing to return 50 records at once/Vend API is not returning records to the Integrator Proposed Solution:- 1.Do the API health check it error comes then proceed it accordingly. ...
Error : Vendorgroup : <1__ >not found in iVend
Product Version: iVend 6.5 update 6 Patch 2 Problem statement: Error : Vendorgroup : <102 >not found in iVend Integration failure from SAPB1 to iVend. Proposed Solution/Workaround : It was noticed that the CXSIntegration database doesn't have correct ...
Getting an error "Cheque payment amount cannot be greater than 0.00"
Problem Statement Getting an error "Cheque payment amount cannot be greater than 0.00" or "Bank Transfer payment amount cannot be greater than 0.00" while using Cheque or Bank Transfer tender type for Transaction Mode: Advance Payment. Steps for ...
While Cancelling the Stock Transfers error message showing 'Id already exists'
Product Version: iVend 6.6 Problem Statement: While Cancelling the Stock Transfers error message showing '"Id already exists"' Proposed Solution: User trying to receive an inter-store transfer from iVend, but gets an error indicating that the "Id ...
Correct Tax code is not appearing after Upgrade to 6.6
Product Version : iVend 6.6 Problem Statement : Correct Tax code is not appearing after Upgrade to 6.6 Proposed Solution : Correct Tax code is not appearing after Upgrade to 6.6. user created an “on account” purchase for our customer who has a ...
UOM and UOM group not integrating with integration error = UOM group:<1> not available in iVend
Product Version: iVend 6.6 Problem statement: INC0018215 : UOM and UOM group not integrating with integration error = UOM group:<1> not available in iVend. Proposed Solution/Workaround : Applied the add-on provided by the product team. Steps if any: ...
Not able to re-initialize the Store from the backup file taken from the HO MC: Database size issue
Version 6.6, Not the version-specific Issue Not able to re-initialize the Store from the backup file taken from the Enterprise MC. Finding: Below is the error in the Event Viewer log of the Store server where the issue is occurring: "CREATE DATABASE ...
Can we change "Costing Method" of a product from "Average Cost" to "Standard Cost" and vice versa
Version 6.5 Update 6, not the version-specific Query Can we change the "Costing Method" of a product from "Average Cost" to "Standard Cost" and vice versa? Below is the screenshot for the same: Response The "Costing Method" once defined can't be ...
At the time of opening MC, an error message was appearing, "Connection timeout Expired
Version 6.6, not the version-specific Issue Details At the time of opening MC, an error message was appearing, "Connection timeout Expired. The timeout period elapsed during the post-login phase." Below is the screenshot for the same: Resolution As ...
POS not opening, Error: Can not save POS. POS count exceeds number of POS licenses
********** Internal to Citixsys ************ Version 6.6, not the version-specific Issue Not able to open the POS as getting below error: Can not save POS. POS count exceeds number of PO Troubleshooting Steps License was correct at the Enterprise, ...
Getting error user doesn't have login rights (Cloud user)
Problem Statement Getting error user doesn't have login rights (Cloud user). Issue details It’s a cloud deployment. Customer setup the store manager to access a specific store, but they are getting the error "user doesn't have login rights" while ...
How a POS user can be restricted to receive amount less than bill amount.
Query How a POS user can be restricted to receive amount less than bill amount while booking a Sales order. Answer One can enable the configuration Collect Entire Sales Order Amount in Advance in iVend to restrict POS User to receive amount less than ...
On Searching transaction error message "An error has been encountered during the search function"
Version 6.6 Issue When searching the transaction at POS an error message appears "An error has been encountered during the search function" Below is the screenshot of the error: Root Cause Store was not upgraded correctly Troubleshooting As per POS ...
After re-initialization of the Store, the customer can not log in to MC and POS at the store
Version 6.6, not the version-specific Issue After re-initialization of the Store, the customer can not log in to MC and POS at the store. Cause We can see the below error in the MC log file: <InnerExceptionInfo> ...
Wrong Currency Symbol in reports but correct symbol in iVend.
Product version : 6.5.6 Problem Statement : Wrong Currency Symbol in reports but correct symbol in iVend. Proposed solution: 1) Check Currency Symbol in the "System Display Setting" 2) Check the culture information on iVend Enterprise Screen ? 3) ...
Is it possible to create quotations for customers marked as HOLD in iVend.
Query Is it possible to create quotations for customers marked as HOLD in iVend. Answer It is not possible to create quotations for customers which are marked as Hold. You wouldn't be able to select the customer at POS with "on hold" enabled. It is ...
ShockWave Player Error while launching iVend
Version : iVend 6.6, 6.5 , 6.4 Problem Statement : While launching MC/ POS one may encounter below pop up. ShockWave Player Error Symptoms : While launching MC/ POS one may encounter below pop up. Resolution : Adobe had declared End of life of flash ...
"User Field" and "Paid amount" both should get integrated into SAP Business One
Version 6.6, Patch: 7915 Requirement Customer wants "User Field" and "Paid amount" both should get integrated into SAP Business One and should reflect as per below approach: If in the SAP field: First, the user field is found and then the paid amount ...
Configuration manager issue, showing the error "hexadecimal value 0x00, is an invalid character"
Version 6.5 Update 6 Issue Configuration manager issue, where it was not opening and showing the error "'.', hexadecimal value 0x00, is an invalid character. Line 8, position 1.", below is the error message from the CitiXsys - CXS RetailLog.xml file: ...
Not able to change "Return Date" of product, error "Zero value items should be Allow Zero Price
Version 6.6, not the version-specific Issue Not able to change the Return date of the product and getting the error "Zero value items should be Allow Zero Price", below is the screenshot for the same: Resolution We found that Option "Zero Value" for ...
System display Setting : POS Transaction Screen : Quantity / Currency
Environment: iVend 6.6 with SAPB1 9.2 Problem Statement: iVend Enterprise System display setting is updated with different patterns such as Number Decimal Digits as 3 , Currency Decimal Digits 3 but it doesn't make impact on iVend POS screen when ...
iVend Version 6.6 Installation process giving error "Please provide valid SQL Credentials"
Problem Statement iVend Version 6.6 Installation process giving error "Please provide valid SQL Credentials", below is the screenshot for the same: Version 6.6 Resolution One of the troubleshooting step is the below: If there are multiple servers are ...
Replication Issue - Connection Status Color is Black
Version 6.6 Issue The customer has a problem with the connection status color of the stores. Replication connection status at the replication dashboard from stores to HO appears in Green but from HO to stores the status color is in Black. Below are ...
What should be the maximum lenght of the comment while creating stock transfer request?
Query What should be the maximum length of the comment while creating Stock Transfer Request? Answer In iVend the maximum length allowed while creating Stock Transfer Request is 4000 Characters. But in SAP B1 comment length should not be greater than ...
How to check the connectivity is in place between the iVend component and the corresponding database
Query: How to check the connectivity is in place between the iVend component and the corresponding database? Resolution: One of the ways is, Create the data link (UDL) file. Below are the steps to create a data link (UDL) file: 1) Right-click on the ...
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