Card Payment is being taken more than the invoice amount and balance amount is given back in cash

Version

Not the version specific

Issue

Credit / Debit Card Payment is being taken by the cashier more than the invoice amount and balance amount is given back in the cash, how this is possible, below is the screenshot for such transactions:

Resolution

When "Allow Over Tender" option is enabled in the corresponding Payment Type, then cashier can take the extra payment from the card (more than invoice amount) which can be returned back in the cash to the customer to balance out the payment. Below is the screenshot of this configuration in the Management Console Screen:

Management Console >> Administration >> Financial >> Payment Type >> Select the corresponding Card Payment type >> Go to the Tender Section at the Bottom of the page >> Enable or Disable the "Allow over Tender" and corresponding fields as per the requirement >> Save it >> Restart the POS

​

If your business does not want to take extra Payment (more than invoice amount) that means "Allow Over Tender" option needs to be disabled for the corresponding tender type.

This KB article concludes here.

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