iVend Retail Configuration
iVend Price issue on POS.At the time increase the quantity for the product it reverts to base price
Product version 6.5 Update 6 Patch2 Problem statement iVend Price issue on POS.At the time search the product and change the price manually and increase the quantity for the product it reverts to base price. Proposed solution This issue can be ...
Replication not working
Environment: iVend 6.6 Problem Statement: Replication service not working due to controller application Solution: This issue happened due to there’s an error showing from controller application when customer removed this controller application and ...
Unable to browse iVend API Service HTTP Error 404.3 Not Found
Environment: iVend Retail 6.6 7989 Problem statement: iVend API not browsing from IIS, and its giving below error message Symptoms: Internet Information system configuration was not done Resolution/Work Around: 1: Make sure ASP.Net is installed on ...
Expense Journal Created in X3 at time of Day End of Tills can we have these entries checked where do
******* Internal********* KB is for a very initial level of information / details that can be used to Relate and check mapping of Expense Journal account in Sage X3 against the till variance account in iVend Incident: INC0041428 Environment: iVend ...
Integration Records were duplicate and stuck from iVend to SAP B1 Becuse Of Multiple Services
Environment: iVend 6.5 Update 6 or 6.6 with SAP B1 Problem Statement: Integration records were duplicate and stuck in integration failure monitor from iVend to SAP B1. Symptoms: Configuration Issue Resolution/Work Around: We have checked that ...
Purchase Order Stuck in Integration Monitor not processed from iVend to SAP B1
Environment: iVend Version 6.5.6 Problem Statement: Customer has informed that one record in the integration monitor (Purchase Order) stuck not processed from 18-2-2021 and not moving at all from iVend to SAP B1. Symptoms: Environment Specific Issue ...
Connection manager - If Used IP Address it does not work.
Problem statement: If the connection manager is configured using the server name, it works. but if the connection manager is configured with the IP Address, it does not work. Possible Cause: There is a possibility that the Firewall might be creating ...
Currency Symbol Not Applying on Point OF Sale
Environment: iVend Retail 6.6 7989 Problem statement: Currency symbol changed in System Display Setting at iVend Enterprise, however same currency symbol not applying at POS. Symptoms : Configuration issue. Resolution/Work Around: Follow below steps ...
Discounts issues on POS
Environment: iVend 6.6 Patch 7915. Problem Description: Discounts issues on POS. Scenario: Discount issues still persist even after upgrading to patch 7915. Solution: 1) Check the product and the discounts applied on the product-on-Product screen. 2) ...
UDF from SAP B1 at Item Master Level is integrated to iVend HO but not replicated to iVend Store
Environment: iVend 6.5 Update 6 and SAP B1 9.2 Problem statement: UDF from SAP B1 at Item Master Level is integrated to iVend HO but not replicated to iVend Store there is none pending record to be replicated from HO to Store Symptoms: UDF from SAP ...
Error: "Transaction Report not Defined" when trying to print Transaction from Management Console
Environment: iVend 6.5 update 6 with SAP B1 9.2 Problem Statement: Below error is received when trying to print Transaction from POS Transaction Register at iVend Management Console. Error: "Transaction Report not Defined" Cause: The mentioned error ...
Duplicate replication entry blocking replication from Store to HO
******Internal to CitiXsys****** Environment: iVend 6.5 update 6 with SAP B1 9.2 Problem statement: Duplicate replication entry blocking replication from Store to HO Symptoms: Error in Replication log : Violation of PRIMARY KEY constraint ...
Manage item type by can not be changed from None/Serial numbers in SAPB1
Environment: iVend 6.6 with SAP B1 9.2 Problem statement: Error in SAP B1 'Manage item type by can not be changed from None/Serial numbers to Batches' Symptoms: When changing the item management type at SAP to batch type item, the following error is ...
Getting an error "Email cannot be blank" when trying to edit Communication Setting
Environment: iVend Version 6.6 Problem Statement: Getting an error "Email cannot be blank" when trying to edit Communication Setting. Solution: Choose Administration > System Initialization > Enterprise Check if there is any email entered under the ...
Serial Number Already Exists while receiving the stock at store
Environment: iVend Version 6.6 With SAP B1 HANA Problem Statement: Customer has informed that stock transfer was made from SAP to iVend for the store, when it comes to receive the transfer, this error appears 'serial number already exists.' Symptoms: ...
Error while login to Management Console, error message says "Unable to validate license"
******* Internal to CitiXsys ******** Environment: Not Environment specific Problem Statement: Facing following error while login to MC and not able to login to MC, error message says "Unable to validate license" Symptoms: Not able to login to ...
Customer display: Description of item should appear with Arabic language
Environment: iVend 6.5 Update 5 Problem Statement: Customer needs to edit output in customer display he wants the description of item appear with Arabic language. Solution: There is need to choose column option available in customer display header, ...
Steps to change the size of the displayed image of products at POS
Environment: iVend 6.6 Problem Statement: What are the steps to change the size of the displayed image of products at POS Solution: Please follow the below steps to change the size of the displayed image of products at POS: - 1. Open Enterprise ...
Importing Item label for print using Excel
Introduction In Retail Business, the item label information is changing frequently and retailers should always be ready to print the updated labels and attach them to their items and the shelves as required. In iVend there are multiple places where ...
Configuration Package feature to clear the inventory of all the stores and Enterprise
Version: 6.5 Update 4 Query: Customer wants to clear the inventory of all the stores and Enterprise so that it can be restored from UAT to the production environment. Resolution: Import the Configuration package onto a new instance (like production) ...
iVend ADDON for SAP BUSSINES ONE - HANA and SQL
Version: 6.6, not version-specific Request: Customer requires Addon for iVend 6.6 with SAP HANA Resolution: Please download the latest patch 7915 from the CitiXsys Support portal (https://citixsys.service-now.com/) which contains the updated Addon ...
How to download iVend addon for SAP 10 HANA
Query: - How to download iVend addon for SAP 10 HANA Answer: There is no separate addon for HANA, same addon can be used for both HANA and SQL. One can download the latest patch from below link and latest patch consist of latest iVend addon: - ...
Coupon is getting applied only for 1 line item in the Sale transaction
Problem: - Coupon is getting applied only for 1 line item in the Sale transaction. How can we use the same coupon for all the line items in the same transaction? Solution: - As per above screenshot coupon is configured to give a discount of 5% on one ...
How to upgrade iVend 6.5 update 6 to iVend 6.6
Environment: iVend 6.5 Update 6/6.6 integrated with SAPB1 Problem Statement: How to upgrade iVend 6.5 update 6 to iVend 6.6 Resolution/Work Around: Kindly, download the 6.6 upgrade manual (iVend Retail 6.6 Upgrade Manual ) from below link: ...
How can we do a dropship with a sales with a fulfillment plan?
Version: 6.5 Update 6, not version-specific Query: How can we do a dropship with a sales with a fulfillment plan? Resolution: We would also like to share that the Dropship warehouse is for different types of transactions and cannot be used as per ...
SAP B1 System Message : Manufacturer can not be more than 20 characters
Environment : iVend 6.6 with SAP B1 9.2 Problem Statement : While initializing iVend with SAPB1, it displays the message on iVend Retail Initialization screen "Manufacturer can not be more than 20 characters" Symptoms : The length of characters in ...
Update price list fields in SAPB1 HANA to stop integration events
** Internal Purpose Environment : iVend 6.6 with SAPB1 HANA Problem Statement : Customer has many price list in SAPB1 which are already integrated with iVend . but after initializing, there is need to stop the Integration Events of particular Price ...
Methods of back up of Enterprise Server SQL Database
Version: Not any specific version. Query: Kindly advise methods of backup of Enterprise Server SQL database. Answer: We can only take SQL backup from SQL Server only for enterprise databases. We don't have any utility to take an enterprise backup. ...
Can we select multiple products in one go in product search at POS for Sale transaction.
Query: - Can we select multiple products in one go in product search at POS for Sale transaction. Answer:- Currently, this feature is not available in iVend Retail.
Updating the iVend Products with Expiry Date
Version: 6.5 Upadted 6 Query: We imported GO Live products in the iVend with only Product and batch Numbers without expiry dates. We want an import template to enable us to update these products with expiry dates as the client wants Products in the ...
Sending a Scheduled Query to a Specified Drive/Path in the system
Version: 6.5 Update 6 Query: Customer wants to generate a query using a schedule Manager in iVend and send it to a specific drive/path in the system e.g Drive C. Presently there is only an option for the schedule Manager to send reports to an email ...
When we try to open the MC it takes a long time to load
Version: 6.5, not the version-specific Issue: When we try to open the MC it takes a long time to load. The Issue is below: 1) when trying to open the MC – it takes a long time to load. 2) when trying to export a new store DB, it takes at least 30 ...
Integration error : UoM Entry does not found in integration mapping
Environment : 6.5 Update 6 Problem Statement : Record stuck from iVend to SAP in the Integration Failure Monitor with the below error message "UoM Entry does not found in integration mapping" Resolution : 1) Check the UOM and UOM Group definitions in ...
When we try to open the MC it takes a long time to load
Version: 6.5, not the version-specific Issue: When we try to open the MC it takes a long time to load. The Issue is below: 1) when trying to open the MC – it takes a long time to load. 2) when trying to export a new store DB, it takes at least 30 ...
Inventory counting information not replicating to HO.
Query: - Inventory counting performed at store doesn't replicated to HO server. Store database showing data in the table InvInventoryCount but the same table on HO database is empty. Answer: - We would like to inform you that the inventory counting ...
MC time is different from the server time
iVend version : 6.5 Update 3 Problem Statement : iVend MC time and the server time is not matching due to which some transfers/ requests are getting stamped with a wrong time / date . Resolution : First check the Culture Info in Enterprise screen of ...
Limit SQL SERVER memory consumption
Version: Not the version-specific Query: Below query has been raised by one of the iVend user. I am experiencing in my HO server a lot of memory consumption when I checked it was the SQL SERVER, so I want to ask you if I can limit it, defining in SQL ...
How can we remove gift certificate recharge option from the POS screen?
Query: How can we remove the Gift Certificate recharge option from the POS screen? Solution: There is no setting for Gift Certificate Recharge. By default, the recharge option is available to all users and comes down to a simple business policy. ...
Getting error "iVend API Test Call error"
Problem: - Error "iVend API Test Call error" while performing iVend API Health Check. Solution: - Please check below points: - iVend API service should be running. Please open ivend Configuration Manager and make sure correct database name and server ...
What ports are required to open for replication and integration services in 6.5 Update 6
Version: 6.5 Update 6 Query: What ports are required open for 1. iVend Stores to communicate with iVend Enterprise and vice versa 2. iVend integration to communicate with SAP Business one 3. iVend replications/integrations if different Do any other ...
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