Replication from HO to store or from store to HO is freezed

Replication from HO to store or from store to HO is freezed

Environment: 

6.5 updates 6 and before

Problem Statement:

Replication is not working between store and Enterprise

Resolution: 

One of the basic reasons for replication not working can be the replication service not working correctly or there is SQL server connection issue between HO and store.

Below are the troubleshooting steps, that one must need to follow to check and confirm the replication service status.
1) Stop the Replication Service
2) Click on the Update button and you should get a service update successfully message,
3) Once done, click on Start button to start the Replication Service
4) Clear the Temp folder of the machine where iVend Replication Service is configured
6) If feasible, Restart the SQL Server once.
The above steps will refresh the connections between the store and HO for replication to work. If the issue still persists then you need to check the replication log file at HO and Server both.

Recommendations/Suggestion:​

The default location for the replication log file is :
C:\Program Files (x86)\CitiXsys\iVend Retail\Replication 

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