Error while login to Management Console, error message says "Unable to validate license"

Error while login to Management Console, error message says "Unable to validate license"

******* Internal to CitiXsys ********

Environment:

Not Environment specific

Problem Statement:

Facing following error while login to MC and not able to login to MC, error message says
"Unable to validate license"


Symptoms:

Not able to login to Management Console (MC). Customer ID was changed.

Resolution:

1) Need to return the License by “CXS License Admin Tool” (select re-host option while returning the license) and re-host the same license in the same “CXS License Admin Tool”.
2) If above steps do not resolve the issue then manually insert/ Update the table “CFGTenantInformation” at HO and problematic store database with current correct values (provided by Licensing team while issuing license and can be seen activated license as well).

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