
******* Internal to CitiXsys ********
Environment:
Not Environment specific
Problem Statement:
Facing following error while login to MC and not able to login to MC, error message says

"Unable to validate license"
Symptoms:
Not able to login to Management Console (MC). Customer ID was changed.
Resolution:
1) Need to return the License by “CXS License Admin Tool” (select re-host option while returning the license) and re-host the same license in the same “CXS License Admin Tool”.
2) If above steps do not resolve the issue then manually insert/ Update the table “CFGTenantInformation” at HO and problematic store database with current correct values (provided by Licensing team while issuing license and can be seen activated license as well).