Customer's are not receiving SMS, after a sales transaction
Environment:
Not Environment Specific
Product Query:
After a sales transaction, SMS should be triggered to customers.
After the completion of the EOD process, an EOD SMS should be triggered to MD.
Response:
The requested functionalities do not exist in iVend.
Query:
After a sales transaction, SMS should be triggered to customers.
Response:
For a normal customer, we can send a Transaction Receipt to the customer's email only. For Loyalty customers, it is possible to send the SMS, Email notifications.
Query:
After the completion of the EOD process, an EOD SMS should be triggered to MD.
Response:
This is also not possible to trigger on completion of EOD and cannot send SMS.
1. We can schedule a Query job to send an email on a predefined schedule, if EOD completes normally around a specific time, for example, daily 11 PM.
2. Alternatively we can use the Alert Notification feature.
Please refer below articles (You need to select Type as Query on Alert Notification Setup screen and create a query as required)
Inter-StoreCommunicationsUsingNotifications
Notifications in iVend Retail