
******* Internal*********
KB is for a very initial level of information / details that can be used to Relate and check mapping of Expense Journal account in Sage X3 against the till variance account in iVend
Incident:
INC0041428
Environment:
iVend 6.6 Patch 7510
Problem Description:
Expense Journals are created and posted to the GL Account 250999 and 260006. CREUSR_0 is IVND.
Scenario:
Expense Journals are created and posted to the GL Account 250999 and 260006 with IVND user and showing site id K001.
Solution:
1) Checked on session the GL Accounts mention by client.
2) After that check the expense details in Sage3.
3) After that we have checked the iVend no in Till Variance detail table and found the source of this document.
Symptoms:
N/A.
Resolution/Work Around:
We found the source of these transactions in the iVend DB in the Till Varinace detail table and informed the same to client.