Capture Additional Info on Sale Returns
Environment:
iVend Version 6.6
Problem Statement:
We are not able to insert comment and reason code while making a sale refund or sale item.
Symptoms:
N/A
Resolution/Work Around:
iVend has the functionality to add the additional comment and reason code while performing the sale refund. We need to configure some changes in the retail profile after iVend POS allows us to enter the comment and reason code as well.
Go to iVend MC -->>Administration -->>Retail Profile -->>Reason Code Details Required -->> Enable Sale Refund and Sale item and click on ok.
Go to iVend POS select the Transaction mode as sale refund after that we have to click on the transaction search and select the one sale from the transaction records. You will get this window after clicking on the sale refund button.
Here we can fill in the comment and reason code for the sale transaction as well as refund item.
Recommendations /Suggestion:
N/A
Related Articles
Hardware list is showing Empty on Point of sale
Problem: on Point of Sale Hardware List is showing Empty. Issue Details: Hardware list is showing Empty on Point of sale. checked all details are correct. We checked in Hardware Service Log File. we found below error Error: An attempt was made to ...Line and Sale Attribute
Sale and Line Level Attributes Sales Attributes iVend Retail enables retailers the ability to set up additional analysis parameters at the POS to capture extra information while performing transactions, which are called Sales Attributes – this is in ...How to add additional column/grid in customers, products etc search window.
iVend Version: 6.5 Update 6 Product Query: How to add additional column/grid in customers, products etc search window. This Article Provides the information for adding an additional column in the Customer, Products, etc in search window. Resolution / ...Query about Sale Delivery Transaction
Environment: iVend 6.6 Product Query: There is a sale that is generated at store 2 and then a fulfillment plan has been added at Store 1. After that sale transaction delivery is fulfilled at Store 1, And finally sale return transaction has been made ...iVend Patch not getting updated at POS
Environment: iVend 6.6 Patch 7915 Problem Description: Patches in HO and the POS indicates that it has already been updated but in POS it stays in a cycle asking for an update and does not allow it to be done. Scenario: None Solution: 1) At POS the ...