iVend POS - Issuing Store Credit
Introduction
On many occasions, retailers require the ability to issue a credit note to their customers in the event of returned goods where payment is not returned but a store credit voucher is provided in lieu, which the customer can then use to purchase other goods in the store. iVend Retail provides the functionality to deliver this solution to the retailer, which works much in the same way as a Gift Certificate and therefore, the solution is delivered by using the iVend Retail Gift Certificate functionality.
Creation of a Store Credit by using iVend Gift Certificates
In the iVend Management Console, go to Operations > Gift Certificates > Gift Certificate – the Gift Certificate Search screen appears.
2.Press the [F3 New] button to create a new Gift Certificate. Enter the required information in Gift Certificate screen.
3.In Gift Certificate creation screen, select the option, Use as Store Credit by checking the field. In Gift Certificate Type, select the type that is applicable to the store operations for the retailer – Valid options are: Pre-printed, User-defined or System Generated.
4.Click [Ok] to save the changes made and to add the Gift Certificate of the type Store Credit to the system.
Creation of a Payment Type (Tender) as Store Credit
1.Log into the iVend Management Console and navigate to: Administration > Financials > Payment Type. The Payment Type Search window appears.
2. Press the [F3 New] button to create a new Payment (Tender) Type. Enter the required information in Payment Type screen. Select Store Credit in the Type field.
3.Enable the Print Payment Receipt field and add the XML script to Payment Receipt Format field by using the lookup […]
3.Once the details are supplied, click on the [Store Applicability] button.
Note: This is needed to apply the Payment Type to be applicable to selected Store(s).
On the Store Applicability screen, select the Store(s) from the list of available stores to which the created Store Credit Payment Type needs to be applied and then click on the [Ok] button. This will take you back to the main Payment Type setup screen.
3.Click [Ok] to save the new Store Credit Payment Type to the system.
Define G/L account for Store Credit in the ERP (SAP Business One)
In the scenario where iVend Retail is integrated with an ERP, the new Payment Type setup in the Management Console would integrate to the ERP and create the corresponding record there. In our example we will use SAP Business One (SBO) as the ERP that iVend Retail is integrated to.
The new Tender will be created in SBO and the G/L account mapping needs to be completed, otherwise any transactions performed at the iVend POS that uses the Store Credit Payment Type will fail to integrate to SBO correctly.
Therefore, the G/L account needs to be mapped accordingly – Refer to the following screen image for guidance. In SBO, navigate to: Administration > System Initialization > iVend Retail > Retail Tender.
Issuing a Store Credit against a Refund at the POS
Search for and select a previously created Sale transaction at the POS in order to process a Refund against it.
Press the [Sale Refund] button.
Press the [F12 Payments] button
On the Payments screen, select the Store Credit Payment (Tender) – the Store Credit Details screen will open.
The Amount is auto-populated. The user can modify the amount if the Store Credit is to be issued for a different amount than what is defaulted by the system - Press [Ok]. The Store Credit with the allocated amount is then added to the Payments screen. Press [Ok] to complete the transaction.
The system will prompt for the Customer Information such as the Email address and their Name. Enter the Customer information as requested and press [Ok]. This will issue the Store Credit as per the XML format configured in the Payment Type.
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