iVend Retail Configuration
iVend MC "Violation of license rights.............." : Loyalty cards
Environment: iVend 6.5.6 and 6.6 with SAPB1 9.2 Problem Statement: "Violation of license rights.........." : Loyalty cards in iVend MC Symptoms: Error on Store MC: "Violation of license rights. Log in with user 1 on iVend enterprise to resolve the ...
iVend Retail 6.6 - Released
I am pleased to announce the Release of iVend Retail 6.6. The application can be downloaded here from a secure ftp link and comes along with a comprehensive documentation available on the Knowledge Portal. iVend Retail 6.6 is a significant ...
iVend Stock transfer insufficient quantity in intransit
Problem Statement: At the time of stock transfer customer was facing insufficient quantity in intransit - but the stock at intransit was showing sufficient on View InventoryEnvironment: 6.5 Update 6 integrated with SAP 9.2. Symptoms: User was not ...
Error while taking a Store Backup from HO or While restoring a Store Backup file
Problem Statement: We are facing below error while taking backup from HO for new store or Restoring HO db on store to initialize error "Retrieving the COM class factory for component with CLSID {100202C1-E260-11CF-AE68-00AA004A34D5} failed due to the ...
Getting error "Management Console count exceeds the MC license count" when trying to login to MC
Problem Statement Getting error "Management Console count exceeds the MC license count" when trying to login to Management Console at store. Below is the screenshot for the same: Version iVend 6.2.4 with SAPB1 Symptoms Not able to login to MC of this ...
Unable to login in iVend Management Console
Problem Statement Unable to login in iVend Management Console at HO. Error: While trying to login in management console at HO system gives the below error message. Solution: 1: Make sure proper database name is entered in the iVend connection ...
Loyalty Points are Not Awarding
Problem statement Loyalty Points are not awarding at one store; other stores are awarding points. Environment iVend Retail 6.6 7989 SAP 9.3 PL 06 Symptoms It seems like a configuration issue related with Loyalty functions. Resolution/Work Around: ...
The Type initializer for 'FlexNetActivationLibrary.ActivationUtility' threw an exception
Problem statement When open the management console in ivend demo stack getting Error “The Type initializer for ‘FlexNetActivationLibrary.ActivationUtility’ threw an exception” Product Version iVend 6.5 Update 6 Proposed Solution/Workaround We Check ...
There is a problem during the installation of iVend DemoStack with SAP B1
Problem statement Problem during the installation of iVend DemoStack. Environment iVend Demostack "Error 27506. Error Executing SQL Script CreateRestoreiVendDB.sql. Line 29 RESTORE DATABASE is Terminating abnormally. (3013)" Symptoms : NA ...
Demostack patch and the role of Patch Update exe
Environment: iVend 6.6 with SAPB1 9.2 Symptoms: NA Resolution/Work Around: Patches in iVend are update by two methods: Manual copy and replace method to local directory i.e. copy and replace method (this is manual application and is common for all ...
Steps To Remove iVend-API Service
Problem Statement How to remove iVend API service. Issue Detail Multiple iVend API service created, please guide how to remove wrongly created service. Solution: 1 Go To Run OR press Window + R button. 2: Type “Inetmgr” in run 3: Go To: Sites >> ...
Discount Not Applying on POS
Problem Statement Discount not applying on POS. Issue Detail Special Price for Business Partner configured in SAP Business One with 5% discount, it is successfully integrated with Store MC however the discount is not applying on POS. “Use BP Price ...
iVend 6.6 DemoStack for Sage300c 2019 and MS Dynamics Business Central
iVend 6.6 DemoStack(s) for Sage 300 and MS Dynamics Business Central are now available for download. The individual DemoStacks can be downloaded from the Downloads section of Service Portal. On clicking the appropriate download button, an email is ...
iVend Demostack Installation
iVend Demo Stack Installation: iVend Demostack enables the CitiXsys iVend Retail partner’s sales team to position and demonstrate iVend Retail to their prospects with great ease. The DemoStack with relevant demo data configured for different retail ...
Age Verification on Product Purchase
Problem Statement Enable Age verification of customers on specific product purchases. Environment iVend 6.6 Proposed solution/workaround We can enable the Age verification feature on specific products that are required to verify customer age before ...
Unable to make User defined Field Mandatory for Customer Master
Problem statement Unable to make User defined Field Mandatory for Customer Master Environment Ivend 6.6 Symptoms UDF field (“Gender”) has been created from SAP Business One Application - Under Master Data > Business Partner (with Validation = Valid ...
Item Label not able to print and save from Store Admin Role
Problem statement Item Label not able to print and save from Store Admin Role. Environment Ivend 6.6 Symptoms Item Label not able to print and save from Store Admin Role even after access right was set “Label Printing = Yes” under Designer/Label in ...
Product Category Promotion not working on POS.
Problem statement I have configured Bonus in the Setup Window Buys Buy Side “Product Category” Get Side 15% Discount from different “Product Category”. However, when scanning the one product from Buy Side and other from Get Side system not applying ...
After Login zero Value Coming on POS Cash Tender
Problem Statement: After Login zero Value Coming on POS Cash Tender Issue Details: After Login zero Value Coming on POS Cash Tender and this happened only for First Time. Once Cash tender screen will close and open again correct values are visible ...
Next document fiscal number in iVend 6.6
Problem Statement: Next document fiscal number in iVend 6.6 Product version: iVend 6.6 Proposed solution: iVend storing the next fiscal number sequence In RtlFiscalMask table, Starting Number field. The field is updated after each transaction. We can ...
Create kits with products that have a serial number
Problem statement Is it possible to create kits with products that have a serial number? Product version iVend 6.6 Resolution/Work Around No, it is not possible to create kits with products that have a serial number. Constraints/scenarios : # ...
Enterprise Management Console is not working
Problem Statement Customer is getting an error while opening the Enterprise Management Console. Version 6.5 Update 6, Not the version-specific As a part of troubleshooting below has been done: 1. Give administrator permissions to the CITIXSYS folder ...
Configure "On Account" tender type Transaction SMS functionality in MC Email and SMS Template
Query: How to configure "On Account" tender type Transaction SMS functionality in MC Email and SMS Template. For eg. There are "On Account" tender type customers. When they /their family/ their staff buy from Cashier as a sales/refund transaction ...
Can we delete Pricelist from the iVend (Landscape: iVend is integrated with SAP Business One)
Problem Statement / Query Can we delete a Pricelist from the iVend (Enterprise MC) when landscape is integrated with the SAP Business One? Environment: Integrated with SAP, Not the version specific Answer: When landscape is integrated with the SAP ...
Restrict particular users to access warehouse
Environment : iVend 6.6 with SAPB1 Problem Statement : There is need to restrict particular users to access warehouse & its relevant information in iVend Various Screens. Resolution/Work Around : Whenever you create any warehouse in SAPB1 , it will ...
Can we put a promotion/Bonus Buy counter and put a block when a set limit is exceeded?
Problem Statement / Query Can we put a promotion/Bonus Buy counter and put a block when a set limit is exceeded? For example, ABC promotion is valid only for 50 people and once 50 people get the benefit, the offer (promotion/Bonus Buy) should not be ...
iVend to SAP Intgartion Error : Credit Card - CUSTOM not set neither for the warehouse nor on the Retail Tender in SBO
Environment : Ivend 6.6 Problem statement : iVend to SAP SAP B1 Integration Error : Credit Card - CUSTOM not set neither for the warehouse nor on the Retail Tender in SBO Symptoms: Sale Transactions is not integrating from ivend to SAP B1. Below ...
Customer ATP Add-on throwing an error this is not an icharge issue
Product version: I charge 11.0.0.16 Problem statement: Customer has informed that recently STS has reported an issue that gets thrown whenever they "Calculate ATP" on a Sales Order. This is a custom "Color Matrix" add-on that was built for them. The ...
Trigger on License information
------------------This article is for only internal use ------------------------ Product version: iVend 6.6 With SAPB1 10 Problem statement: User got the license expiry message however licenses were valid with their date. Symptoms: There are many ...
Good Receipt Format for Import Batch item with batch expiry date.
Product version: iVend 6.5 update 6 Problem Statement: Customers need to import Batch Managed item on Store MC-->Goods Receipt screen, with batch expiry date. Proposed Solution: Suggested to import the data in the following format using the delimiter ...
Assign a distinct discount percentage to Bonus Buy setup using IMPORT Option
Scenario: The Customer need to add multiple items in get product section in a Bonus Buy Setup, each with different discount %. Challenge: Products are diversified enough to not be clubbed /mapped in a specific product group Solution: Discounts are to ...
IVend GRPO creation issue When customer trying to create a GRPO from management console
Product version: 6.6 Problem statement INC0016944 When user trying to create a GRPO from management console when customer click new and choose any PO it does not show any error and revert back to GRPO search screen. Proposed solution: - As a ...
iVend Stock Transfer request issue Cannot save stocktranferRequest.StocktransferRequest not valid
Product version: 6.6 Problem statement - INC0017137 iVend Stock Transfer request issue Cannot save stock transfer Request. Stock transfer Request not valid. Error-Code/Id cannot be left blank Proposed solution: - This issue can be resolved by sql ...
Inventory Items are locked in In -transit Warehouse in View Inventory
Product version: iVend 6.5 Update 6 Patch 2 Problem Statement: Inventory Items are locked in In -transit Warehouse in View Inventory Proposed Solution: Users are getting inventory items locked for in-transit warehouse in view inventory. Need to check ...
Steps to enable email Transaction Receipt functionality
Steps to enable email Transaction Receipt functionality: - 1. Configure the SMTP Details for email. To open the screen, choose Administration > System Initialization > Communication Settings. Note: - In case you are facing error message "The SMTP ...
Integration monitor error : Please update the integration service information
Product version: iVend 6.6 Problem Statement: INC0014179 Upon opening integration monitor error occurs: Please update the integration service information even if the customer has a valid license in CXS License Admin tool. Event viewer error: database ...
iVend POS Error Cannot access a disposed object. object name: 'CompleteSaleView'
Product version: iVend 6.6 Problem Statement: INC0015471 At the time of insert the amount on payment screen below error message was appear. Cannot access a disposed object object name: 'CompleteSaleView'. Proposed Solution: Suggested to apply latest ...
Steps to change Date Format for the POS operations or Transaction search screen
Steps to change Date Format for the POS operations or Transaction search screen: - 1. Open the Management Console 2. Administration > System Initialization > System Display Settings. By default, iVend initialize with Date Format M/d/yyyy. 3. To ...
Virus attack or iVend Enterprise database got crashed due to any reason.
****** Internal to CitiXsys****** If any of SAPB1 and iVend Enterprise database got crashed due to any reason,we will suggest you to re-initialize the iVend with SAPB1 again as newly initialization actvitiy. It is because there is another database ...
Integration failure : Item Cost not found for one or more items.
INTERNAL DOCUMENT Problem Statement: Item Cost not found for one or more items. Version: iVend 6.5 Update 6 with SAPB1 9.2 Check Points: Item cost may not exist in warehouse for which transaction is integrating with SAPB1. User may find warehouse ...
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