Enterprise Management Console is not working

Enterprise Management Console is not working

Problem Statement

Customer is getting an error while opening the Enterprise Management Console.

Version

6.5 Update 6, Not the version-specific

As a part of troubleshooting below has been done:


1. Give administrator permissions to the CITIXSYS folder

2. delete temporary files

3. There are 2 servers where the console is installed, in one of them they can open the program. So just copied the ManagementConsole folder and put it on the server where it cannot be opened

4. We reviewed the windows event viewer Logs and below are the excerpts:


Faulting application name: CXSManagementConsole.exe, version: 6.5.6.0, time stamp: 0x5b0fe71c
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
Exception code: 0xe0434352
Error offset: 0x000156e8
Faulting Process ID: 0x12c0
Faulting application start time: 0x01d70bab7b2357d2
Faulting application path: C: \ Program Files (x86) \ CitiXsys \ iVend Retail \ ManagementConsole \ CXSManagementConsole.exe
Faulting module path: C: \ Windows \ SYSTEM32 \ KERNELBASE.dll
Report ID: bc01eae3-779e-11eb-818a-000c296ef17f
Full name of the buggy package:
Relative application identifier of the faulting package:


Resolution

Firstly tried with the re-installation of iVend however it did not resolve the issue then finally issue got fixed after formatting the server and reinstalling the Windows on the server.

Means after reinstalling the Windows and then installing the iVend fixed the issue.