iVend MC "Violation of license rights.............." : Loyalty cards

iVend MC "Violation of license rights.............." : Loyalty cards

Environment:

iVend 6.5.6 and 6.6 with SAPB1 9.2


Problem Statement:

"Violation of license rights.........." : Loyalty cards in iVend MC


Symptoms:

Error on Store MC: "Violation of license rights. Log in with user 1 on iVend enterprise to resolve the issue"


Resolution/Work Around:

Check if the customer created more loyalty customers, but more than the total license available.


Loyalty card license exceeds the allocated. Suggest to in-active the loyalty those are not in use.

Please follow the below steps:

  1. Login HO Management Console with User 1

  2. Go to Operations > Loyalty > Loyalty Card.

  3. Open the Loyalty Card in edit mode and look for the checkbox Active and unchecked this checkbox.

  4. Save the change.


Recommendations/Suggestion:

NA