Configuration
Scan Sequence Resolution
iVend POS – Barcode Scan Sequence Resolution Order The user at the POS scans either the barcode of the product when it is being transacted or swipes the loyalty card for the customer or the security user card. The system follows a sequence of methods ...
iVend Warehouse Types
iVend Retail Warehouse Types iVend Retail supports three types of warehouses: Company Owned and Company Operated Company Owned and Distributor Operated Distributor Owned and Distributor Operated In the integrated environment above Types integrate ...
FP700 Printer very slow to Print
Problem Reported Reporting from the printer (FP700 ) was reported very slow to print Resolution It has been seen that it is the log file that contributes towards slowness during printing, so a preliminary action can follow the below steps. 1. Goto ...
Cash drawer does not work when we installed the advanced driver for the EPSON TM-T88V printer
Problem Cash drawer does not work when we installed the advanced driver for the EPSON TM-T88V printer Possible cause When We uninstalling the OPOS driver and try to installed the advanced driver for the EPSON TM-T88V printer Resolution / Suggestion ...
Receipt Invoice is not printing properly
Problem statement Receipt Invoice Print was cutting from the bottom side of the print paper. Environment iVend 6.6 Patch 7989 Erp S4 Hana Symptoms When Receipt Invoice printed it was not printing with complete details and the last part of printing ...
GiftCertificate not validate for duplicate serial number in Import data option
Problem statement While upload the GiftCertificate from Import option from Management Console it does not validate the duplicate serial number. Environment iVend 6.6 Proposed Solution/Workaround If there were two entries for the same serial number, ...
Partial Payment on Credit card/Debit Card/Gift Card/ Prepaid card
Problem Statement Partial Payment on Credit card/Debit Card/Gift Card/ Prepaid card Environment iVend 6.5, 6.6 and above Resolution/Work Around Below are some scenarios where card payment can be partial. 1) Prepaid Card A prepaid card is a card you ...
How to Refund Gift Certificate
Product Query How to Refund Gift Card Amount. Environment iVend Retail 6.6 7989 & SAP B1 9.3 PL 14 Symptoms Customer wants to refund Gif Card. Resolution/Work Around Solutions steps are below. 1: Check Gift Card Setting in iVend Management Console it ...
Duplicate gift certificate with same serial number present on store
Problem Statement When gift certificate search is done two different gift certificates were present on store with same serial number but different amount. When the cashier tries to use the gift certificate at the register it shows invalid card. ...
iVend Promotion applicability on Quotations
Problem Statement Customer want to apply Promotions such as Bonus buy, Coupons and Special price on Quotations Environment iVend 6.6 update 0 with SAP IS Retail version ECC 6.0 Error Screenshot NA Symptoms NA Resolution/Work Around N/A Solution This ...
Display profile : Hide and Enable the field in iVend
Display Profile Display profile is used to save customization of a screen for a user or group of users under any role. Every security role will have a display profile attached to it. When a user with particular role logs in the management console, ...
We are currently having issue while creating POS at Enterprise MC.
Problem Description We are currently having issue while creating POS at Enterprise MC. We have check with our POS Custom Series, all been setup accordingly. Environment iVend 6.6 Patch 7989 Symptoms Below error message is reflecting at the time of ...
Duplicate Job Card Nos on sale transactions
***************************** Internal to Citixsys ***************************** Problem Statement Duplicate Job Card Nos on sale transactions Issue Details: Duplicate Job Card Nos on sale transactions Symptoms: N/A Replication Steps: N/A Root Cause: ...
Block User Menu Button on POS
Problem statement User Menu button found in iVend POS. Environment iVend 6.6 Symptoms User is developing an Add-On where they need to block this button so that only Manager type users can access. However, user cannot find any event or example that ...
Block the User Menu button found in the iVend POS
Query There is a query regarding the User Menu button found in the iVend POS. Customer is developing an AddOn where they need to block this button so that only Manager type users can access it. Below is the screenshot for the same: Response This ...
Customer display ideal screen show black strap on video
Problem Statement Video on the customer display shows black strap(Black border) on up and down side of video. Environment iVend 6.6 Symptoms An additional black shadow appears around the video playback. Sometimes it may appear at the top and bottom ...
coupon is applying only once
Problem Statement Bonus Buy, Special Price List and Coupons are not working together in iVend 6.6 for example We have the product A and Product B, C, D. Now Product A Base Price is 1000 and special Price 100 discount. Product B Base price is 2000 and ...
Coupon does not fulfill the conditions for applicability
Problem statement On the POS screen after scanning coupon UPC code error showing: Coupon does not fulfill the conditions for applicability. Environment iVend 6.6 8567 Symptoms NA Resolution/Work Around Selected item code or their product group should ...
Change size of font in the transaction window on POS
Problem Statement How to change the size of the font in the transaction window on POS. Environment iVend 6.6 Proposed Solution/Workaround There is no such feature is available in iVend Retail 6.6 as of now to increase the font size of transactions. ...
iVend POS Sale error on hospitality web CXS.Retail.POSlOGIC.POSLOGICLayer +cxsposnotfoundexception
Problem Statement At the time creation sell in hospitality web error occurred “'CXS.Retail.POSlOGIC.POSLOGICLayer +cxsposnotfoundexception' was thrown” Environment iVend 6.6 hospitality Symptoms NA Resolution/Work Around Suggest you to check if API ...
Error Payment Processor: 'Invalid Field - Invalid Trancode' At Payment Window
Problem statement While user trying to void the payment, facing the ‘Error Payment Processor: 'Invalid Field - Invalid Trancode'’ Product version 6.6 Symptoms NA Resolution/Work Around >>Restart the application by shutdown terminal and try to void ...
Layaway item can not be added to the plan
Environment: iVend 6.6 8567 Problem Statement: Layaway item can not be added to the plan.select a plan with inventory method as: Sale Layaway item can not be added to the plan.select a plan with inventory method as: Delivery Symptoms: Not Applicable ...
Message>Access to the path 'C:\Program Files (x86)\CitiXsys\iVend Retail\PointOfSale\KBZPay\log\KBZP
Problem Statement Getting an error "<Message>Access to the path 'C:\Program Files (x86)\CitiXsys\iVen d Retail\PointOfSale\KBZPay\log\KBZPay_20230912.log' is denied.</Message> . Solution Please follow the below steps: - Open CitiXsys installation ...
How to create and sale and use user define gift certificate
Query How to create and sale and use user define gift certificate Environment iVend Version 6.6 with SAPB1 10 Symptoms How to create and sale and use user define gift certificate Resolution/Work Around Need to follow below steps. 1.Open MC --> ...
Error Message "Field (U_CG3_FNAC) Does Not Exist" While Selecting Customer in POS
Problem Statement A user is getting the error message "Field (U_CG3_FNAC) Does Not Exist" while selecting a customer in POS at the time of sale. Environment iVend 6.6. 7989 Symptoms The error message appears when the user attempts to select a ...
Buttons Show Dark Blue for Receipt Printing Choice
Problem Statement The buttons at the Select Printer option in iVend 6.6.8285 are an aggressively dark blue. This makes them difficult to see for employees with vision disabilities. Environment iVend 6.6.8285 Symptoms: The buttons at the Select ...
Special order "onaccount payment amount cannot be greater than : $0.00."
Problem statement Error while doing On Account Payment in Special order “onaccount payment amount cannot be greater than : $0.00.” Environment iVend 6.6 with SAP B1 9.3 Symptoms Getting the error while performing the payment in payment type "On ...
DataCap : Payment Processor is not intialized properly on iVend POS
Problem statement : DataCap Payment Processor was setup in iVend Store MC but when cashier opens iVnd POS, there is below error message Payment Processor is not intialized properly, Your Credit/Debit Transactions would be processed using the Test ...
Is it possible :POS Special Order with Payment Type "OnAccount" .
Problem Statement Is it possible :POS Special Order with Payment Type "OnAccount" . Environment: iVend 6.6 integrated with SAPB1 Symptoms: NA Resolution/Work Around: Cashiers cannot pay through OnAccount Tender for Special Order Transactions. This is ...
POS Sales-Refund Transactions with tender "On-Account" & its SAPB1 Tranactions.
Problem Statement POS Sales-Refund Transactions with tender "On-Account" & its SAPB1 Transactions. Environment iVend 6.6 integrated with SAPB1 Symptoms NA Resolution/Work Around There are below POS Sales-Refund Transactions with tender "On-Account" & ...
Emirates id (smart reader) Error on POS :Toolkit load error,the operation failed
Problem Statement While scanning the emirates id (smart reader) in iVend POS . it display "Toolkit load error,the operation failed". Environment iVend 6.6 integrated with SAPB1 Symptoms NA Resolution/Work Around It is Emirates id (smart reader) used ...
The cashier looks for the invoice and the system allow him to make cash payment against refund sale.
Problem Description The cashier looks for the invoice and the system allow him to make a cash payment against refund sale. Environment iVend 6.6 Patch 7989 Scenario The cashier looks for the invoice and the system allow him to make a cash payment ...
Error Payment Processor :UNAUTH TRANS Please swipe card again or try another card.
Problem Statement The Terminal ID field in the POS setup screen is blank. Environment iVend 6.6 7989 with SAP B1 Symptoms Error Payment Processor: UNAUTH TRANS Please swipe card again or try another card. The error message found in POS log "Terminal ...
Restrict Cash Drawer 2 in iVend POS to open
Query Is this feasible to restrict Cash Drawer 2 in iVend POS to open Environment iVend Version 6.6 with SAP B1 10 Symptoms Is this feasible to restrict Cash Drawer 2 in iVend POS to open Resolution/Work Around There is no such feature available for ...
How to find out that what product information used in line item through scan area over the POS.
Query How to find out that what product information ( product ID / product barcode ) used in line item through scan area over the POS Environment iVend Version 6.6 with SAPB1 10 . Symptoms How to find out that what product information ( product ID / ...
Search the item from the invoice
Problem statement How to search the item from the invoice to refund it Product version iVend 6.6 Resolution/Work Around At POS , search the transaction which needs to be used for a refund and open it. 'Transaction Details ' screen will come up. Press ...
Method not found: 'Void CXS.Retail.POSLogic.POSLogicLayer.LoadRetailContext(System.String)
Problem Statement While logging into iVend POS , it displayed the error message : </StackFrame22> </StackInformation> </Event> -<Event> <Version>6.6.7989.24759</Version> <Category>FATAL</Category> <Time>09:48:36 a. m.</Time> <Message>Initialization ...
Suspended Transactions in iVend POS and deleted by EOD Process.
Problem statement Customer noticed that cashier performed the transaction as Suspended from iVend POS but it was appearing in iVend database tables . Environment iVend 6.6 with SAPB1. Symptoms cashier performed the transaction as Suspended from iVend ...
View Inventory on POS : Failed on POS machine connected to on-premises Store.
Problem Statement There is one scenario : Getting an error "Inventory Status updated from enterprise server failed" while clicking on Retrieve from Server button at POS machine however another POS machine ( connected to same stores) doesn't have this ...
Security User is locked in iVend MC/POS
Problem statement Security User is locked in iVend MC/POS after putting incorrect password while logging .Environment : iVend 6.6 with SAPB1 10. Symptoms User updated the product image from SAPB1 Product Master screen but there is no integration from ...
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