Error Message "Field (U_CG3_FNAC) Does Not Exist" While Selecting Customer in POS

Error Message "Field (U_CG3_FNAC) Does Not Exist" While Selecting Customer in POS

Problem Statement

A user is getting the error message "Field (U_CG3_FNAC) Does Not Exist" while selecting a customer in POS at the time of sale.


Environment

iVend 6.6. 7989


Symptoms

The error message appears when the user attempts to select a customer in POS.

The error message does not provide any additional information about the cause of the error.


Resolution

The error message is caused by garbage data in the POS log files and transaction log files. 


To resolve the issue, the following steps need to be taken:


1. The POS log files and transaction log files need to be renamed.


2. The POS application needs to be restarted.


Recommendations

To prevent this issue from occurring in the future, the following steps can be taken:


1. The POS log files and transaction log files should be regularly cleaned up to remove garbage data.


2. The POS application should be regularly updated to the latest version.