POS Sales-Refund Transactions with tender "On-Account" & its SAPB1 Tranactions.

Problem Statement

POS Sales-Refund Transactions with tender "On-Account" & its SAPB1 Transactions.

Environment

iVend 6.6 integrated with SAPB1

Symptoms

NA

Resolution/Work Around

There are below POS Sales-Refund Transactions with tender "On-Account" & its SAPB1 Tranactions.

STEP 1:

1: Create new customer in iVend application.

2: On the Customer Master screen click on “Account Detail” button and check and note down “Credit Balance” Or “Balance” for the same customer, Check below for reference.

Currently there is no balance because no On-Account Transaction has performed.

 

STEP 2:

1: Login in POS.

2: Scan Customer.

3: Scan Product.

4: Click on Payment Button (F12)

5: Select Payment Type “On Account” and complete the transaction.

Check below screenshot for your reference.

Scan Customer, Scan Product, Click on Payment button F12 and choose payment type OnAccount

Then click on OK button to complete payment.

 

 

STEP 3:

Open Customer Master Window and click on “Account Detail Button” This time you will see the balance or Credit Balance field updated. Check Below.

 

Go To: SAP Business One and open the A/R Invoice for the same customer, you will see that A/R Invoice is still Open there, which is OK, check below image.

 

STEP 4:

1: Search the Transaction on POS using F6 button or scan transaction receipt for the same customer.

2:  Try to Refund the same transaction, with payment type “On Account”, check below.

 

3: Now again open Customer Master window click on Account Detail, and check the detail again here for the same customer, now you will see all the detail get updated. check below.

4: After creating the Refund Login in SAP B1 and open A/R Credit Memo, it will show you the refund transaction which you created on POS with status OPEN, check below.

 

NOTE: In this scenario, users has  to pay attention to the things :

1) User has  to do Customer Account Detail check on Customer Screen,

2) User has  to do manual Re-conciliation in SAP B1

In this case, the amount is not coming anywhere, neither in the bank nor in hard cash, that's why the payment is not being captured anywhere in the vendor. 

(Refer ticket CS0008832)

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