Selling any item that is zero price, and putting a zero value into the order, cannot complete it

Selling any item that is zero price, and putting a zero value into the order, cannot complete it

Version

 6.5 Update 5, not the version-specific

Issue

 When selling any item that is zero price, and putting a zero value into the order, then cannot complete the sale.

Observations

 Allow zero price is enabled at the enterprise, and this event has been replicated to the store.

Resolution

 Mark that Item as Zero at the product screen to fix the issue. Below is the screenshot for the same:

 
This KB article concludes here.

    • Related Articles

    • Price Showing Zero in POS Transaction

      Environment: iVend 6.6 Query: Product price showing zero during Sale transaction in POS while price available in Price List Resolution/Work Around: Please open product in SAP and check if its marked Zero value Item or not ?
    • Price Lists and Special Price Lists

      Price Lists and Special Price Lists iVend Retail provides a comprehensive and multifaceted pricing engine. There is a great array of flexible features that can add a depth of highly configurable methods for setting prices that can be used at the ...
    • Divide by Zero Error

      This knowledge base article will assist you with how to resolve the Divide by Zero error. This is a common error that occurs in Crystal Reports. Going through this article, you will learn about the error in overview, the reason for the error, and the ...
    • Not able to change "Return Date" of product, error "Zero value items should be Allow Zero Price

      Version 6.6, not the version-specific Issue Not able to change the Return date of the product and getting the error "Zero value items should be Allow Zero Price", below is the screenshot for the same: Resolution We found that Option "Zero Value" for ...
    • Purchase Order not picking cost pricelist price

      Product version: iVend 6.6 7915 Problem statement: A Purchase price list was defined /mapped in the Management Console to be used at PO creation But when PO were created in iVend it picks the regular sale price list prices. Cause: Price defined for ...