iVend Retail Configuration
Transaction ID not getting generated while doing Sale Transaction with Gift Certificate
Environment iVend 6.6 with ERP Problem statement While generating a sale combined with a Gift Certificate ,iVend did not generate a transaction ID. Symptoms Document Number series might not be created Resolution/Work Around Suggestion is to configure ...
The Till is not showing in POS after logging in to the POS system
Version 6.6, not the version-specific Issue Till is not Showing in POS, customer created a new store location, and configuration/installation is completed. But facing issues with the Till. The Till is not showing in POS after logging in to the POS ...
End Of Day and showing error message Till Session not available
/*****INTERNAL TO CXS SUPPORT TEAM*****/ Problem Statement End Of Day and showing error message Till Session not available Environment iVend 6.5 With SAPB1(dated version) Resolution/Work Around We have to make the required changes using sql queries ...
Quote's and Sales orders (Source Type 143) are ignored when transaction consolidation in on
********************* For Internal use for Citixsys *********************** Version 6.5 and not the version-specific Issue Quote's and Sales orders (Source Type 143) are ignored by the iVend API (GetQueueWithoutStatusUpdate()) when transaction ...
iVend MC Enterprise Setting "Inter Store Transaction"
--INTERNAL TO CXS SUPPORT TEAM--- Problem Statement In the Enterprise Setting section, User selected the 'Use Inter-store Transactions' field. want to uncheck it but the system does not allow it. Environment iVend 6.6 With SAPB1 Symptoms NA ...
Getting an error "ID already exists" while merging the two inventory count open transactions
*************************** Internal to CitiXsys************************* Environment iVend 6.6, Patch: 7723 and until patch 7915 Issue Getting an error "ID already exists" while merging the two inventory count open transactions. When doing physical ...
Print button not enable in PO & GRPO
Problem statement Print button not enable on PO Environment iVend Retai 6.6 7989 & SAP Business One 10.0 Symptoms After creating the purchase order in iVend Management Console Print button bottom right not enable. Resolution/Work Around Check below ...
Learn more about iVend Extensibility
Add-on Development iVend Add-on Framework is used for writing Custom Business Logic independently by a programmer. iVend Addon allows to extend business logic either in Management Console or at the Terminal POS. The Addon framework allows deployment ...
Not able to login the POS
Problem Not able to login the POS. Issue Details The POS is not giving any error, it just keep on returning to the login window every time when we click on login after submitting the correct user ID and pass. Solution Please open HO Management ...
Unable to Open Management Console and POS Error message: Config Data not found
Problem statement While trying to launch POS and Management Console system giving below error. “Config Data Not Found” Environment iVend Retail 6.6 7915 Symptoms Hardware Registration Problem Resolution/Work Around Solution Steps are below. 1: Login ...
How to cancel Advance Payment?
Query How to cancel Advance Payment? Solution Please follow below steps: - 1. Select the customer at POS 2. Change the transaction mode to Advance payment 3. Now below screen will appear 4. Put minus sign, “−“ and enter the amount that you want to ...
Unable to create new store due to Validation rule
Problem Statement While creating a store then getting below error 'address3 cannot be left blank city' ,'City cannot be left blank ' ,' Zip Code can not be blank' Environment iVend Retail-6.5 updated 6 patch 2021_23 with SAP B1 Symptoms While ...
Added Fulfillment plan in sales transaction at POS but did delivery in SAP B1 instead of in iVend
Version Not the version-specific Issue The cashier added the fulfillment plan in sales transactions and received the incoming payments at POS in iVend. But they did Delivery in SAP Business One instead of in iVend. Means Delivery note created and A/R ...
Standard transaction Receipt Report For A4 is required
Product Version: iVend 6.6 Patch 7608 Request: Standard iVend Report For A4 transaction Receipt was required. Scenario: Client needs the standard A4 report of i-Vend for transaction receipt. The client did some customization and overwrote the ...
Query to verify Sales Transaction by Store report (Refund included)
************************************Internal to Citixsys**************************************** Problem Statement SQL Query to verify results of default iVend report "Sales Transaction by Store report (Refund included) " Solution Below query can be ...
Disable automatic End Of Day report generation when doing End of Day process at Day End
Requirement Customer wants to disable automatic End Of Day report at Day End means when the user doing the "End of day" process at the store" then no report should generate at the store Version 6.5 Update 6. Answer There is no such feature available ...
Unable to perform End Of Day at Store Management Console
Problem statement Unable to perform End Of day. Environment iVend Retail 6.5 Update 6 Patch 2021_23 Symptoms While performing the End Of Day at store management console system gives the below error. "Cannot save store. Store count exceeds number of ...
Unable to Export "Top Item Sales By Quantity or Price" data in Microsoft Excel
Problem statement Unable to Export “Top Item Sales By Quantity or Price” data in Microsoft Excel. Environment iVend 6.6 7825 SAP B1 9.3 PL 14 Symptoms The problem was related with Microsoft Export Setting configuration. Resolution/Work Around Need to ...
Unable to provide discount more than 90% using Bonus Buy for Tax Inclusive items
********************************** Internal to citixsys ***************************************************** Problem Statement Unable to provide discount more than 90% using Bonus Buy for Tax Inclusive items Issue details Please consider below ...
Error while taking a Store Backup from HO or While restoring a Store Backup file
******** Internal******** Version: Not version specific. Issue: While trying to take a Store Backup from HO (Enterprise Server) OR While restoring a Store Backup file (Store Initialization) we may come across the following error: “Could not load file ...
Document Mapping of the business transactions that integrate from iVend to SAP B1 and vice versa
Version Not version specific Requirement What are the business transactions that gets integrated from iVend to SAP B1 (From document to document). And also what are the business transactions that integrates from SAP B1 to Ivend (From document to ...
How to cashback to customers against Credit-Voucher / Credit-Note
Query How to Cashback to customers against Credit-Voucher / Credit-Note in iVend 6.6 or any other version? Version Not the version-specific Answer Cashback against Credit-Voucher / Credit-Note can not be issued. This is a product by design feature. ...
Provide CXS License Administration tool 2.5 exe (Setup) or installation file
Version not version-specific Request Provide CXS License Administration tool 2.5 exe. Response Please find attached the CXS License Administration tool 2.5 exe, the file named "CitiXsys Lic Manager 2.5.exe". This KB article concludes here.
Error while sending Test email " The SMTP server requires a secure connection"
Problem Statement: Getting error while sending Test email "The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send". Propose Solution: Please check ...
Information on the tables which has captured the reason code for Return and void sales
Version 6.5 and not the version-specific Requirement Need the information on the tables which has captured the reason code for Return and void sales. Resolution Suggested customer to consider below tables: Table name TrxTransctionAudit, wherein field ...
When trying to create a promotion in Store MC the system shows error message
Problem Statement when trying to create a promotion in Store MC the system shows the following error message 'Error de confirmación. Tipo de objeto: PromotionBy,Clave:2000000000000001'. In English this error message is ‘Error the confirmation. Type ...
iVend - SAP Business One - SQL Server Compatibility matrix; till iVend 6.6 (upto Patch version 7574)
Version iVend 5.4 to iVend 6.6 (Patch version 7574) Query Share the iVend / SQL / SAP B1 compatibility table matrix Response Excel file named "iVend - SAP B1 - SQL Server Compatibility Matrix" is attached with this KB article. Below is the screenshot ...
Unable to Validate Item Matrix template
Introduction: This article will demonstrate how to resolve the issue of upload templates of Item Matrix in SAP by using the initialization tool, where maybe we can face the below error. Case Study: The below example is a case study where we are ...
CfgCustomerDisplayFeedbackResult could not be found.
Problem Statement CfgCustomerDisplayFeedbackResult could not be found. Environment iVend Version 6.6 Symptoms The Db is already used for Upgrade earlier. Resolution/Work Around Restore new backup and again run Installer. Recommendations /Suggestion ...
Irreversible settings in iVend Retail
In iVend retail, there are a few settings or setups which are irreversible in nature. This document talks about such features and settings and also highlights some of the reasons which makes those settings irreversible. The behavior of these settings ...
Integration error from iVend to SAP System.Exception: DI:Invalid value [OINV.ShipToCode]
Product version iVend 6.5 Update 6 with SAPB1 Problem statement Sale stucked on Integration Failure Monitor with error message from ivend to SAP : System.Exception: DI:Invalid value [OINV.ShipToCode]at ...
Communication Settings TEST EMAIL not working
Problem Statement Unable to Test Email in Communication Setting iVend Retail. 1: Login in iVend Retail Management Console. 2: Go to: Administration Tab >> Communication Settings >> Click on Test Email button. 3: Enter the valid email address and ...
"[INV1.ItemCode][line:70], "Business partner catalog number linked to item not specified as sales item (1)"
Product Version :- 6.5 update 6 Problem Statement :- Records stuck on Integration Failure with Error message "[INV1.ItemCode][line:70], "Business partner catalog number linked to item not specified as sales item (1)" from SAP to iVend Solution :- ...
Validation rule on iVend MC which are disabled.
Problem Statement There are many validation on various iVend MC screens such as Make Mandatory or Make the fields-Non Editable etc. but some are disabled as well. User requires to enable those validations which are disabled such as : Example : ...
Promotions is uploaded by not applying at POS
Problem statement We are facing an issue in promotion. When we upload a promotion through template it is not applied on the POS. Whereas when we create the same promotion manually with the same condition it is working fine on POS. Environment iVend ...
Till functionality not available in iVend Management Console
Problem Statement Till Is not showing in Management Console. EnterpriseWithStore In this mode, one store can be assigned to the Head Office. The value of Site Id for this mode is 1. Then Till functionality will available in Enterprise Management ...
Error After Applying Patch
Problem Statement Customer is trying to apply PATCH 7648, in the HO server, all patches deployed successfully. When replicating to a store and MC starts, the system showing an error message 'Patch1 Database 2020 7648 Failed'. Environment iVend ...
Crystal Report supported Information in iVend 6.6
Environment: iVend 6.6 integrated with SAPB1 Problem statement : Is crystal reports supported in iVend 6.6. Symptoms: The type intializer for 'Crystalldecisions.crystalreports.engine.reportdocument' threw an exception occurred during import of ...
Change delivery location on fulfilment at Point Of Sale.
Problem Statement: How to change the delivery location while creating special order with fulfillment. Error: Delivery Location of Fulfillment does not matched to the items in fulfillment. Proposed solution: Below are the steps that need to be ...
Serial number inofrmation not updating from SAP To iVend
Problem Statement: After updating the serial number for the product in SAP HANA same serial not updating in iVend Enterprise. Solution On the Serial Number Management-Update screen there is a Sync button. Click on Sync button and then check serial ...
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