Security User is not appearing at Management Console, but is active in Database.

Security User is not appearing at Management Console, but is active in Database.

*********** Internal CitiXsys ***********

Product version :

iVend 6.5 update 6 Patch 2

 

Problem Statement:

Security User is not appearing at Management Console, but is active in Database.


Proposed solution/workaround : 

Check below points to resolve the issue

1.Check Security User is not marked as Isdeleted in database

2.Check Security User is  marked as IsActive in database

3.Get id of Employee Mapped to Security User by running query

Select  id from LbrUser where UserKey in ( Select UserKey from SecSecurityUser where id='Enter SecurityUserID')

4.Check at Management Console if the Employee is active or not. If not make them active.

5. Restart Management Console and Check at Security User tab


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