Error message "Scripts.xml missing" when trying to restore the store backup on the new store pc
Product version:
6.5 Update 5, 6.6
Problem statement:
Below error can be encountered while restoring the store backup on the store machine.
This has been found appearing at a time while re-initializing the store
Below is the screenshot of the error:
"Could not find file 'C:\Program Files (x86)\CitiXsys\iVend Retail\ConfigurationManager\Temp\Scripts.xml'.
Resolution:
Follow the below steps to fix the concern
- Restart the Enterprise server once
- Stop the replication Service and Integration service at Enterprise.
- Clear the temp folder
- Once done, LaunchManagemetn Console with "Run as Administrator" option and take a fresh backup of the store (with correct cutoff date) from the Enterprise MC
- Try to restore this new backup at the store
Please note: If the issue persists then please retry the same steps 2-3 times. It has been observed that because the environment dependencies, the Script.xml file does not get created at times. And in repeated attempts, this seemed to have worked.
In case still the issue persists, raise support incident for assistance
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