Other iVend Management console
Store Backup on iVend Cloud
Environment: iVend Cloud Version 6.6 Problem Statement: Create store database backup from enterprise from iVend Cloud Symptoms: Store Database created from iVend Cloud with the file size 1 KB. Resolution/Work Around: Step 1: Login to iVend Cloud ...
Item cost price do not find in price list over iVend
Product version: iVend 6.6 with SAPB1 9.3 Problem statement: Item cost price do not find in price list in iVend. Symptoms: Item cost price do not find in price list over iVend. Proposed Solution/Workaround: In Price list retail price list should be ...
Cash Customer for Specific POS
Environment: iVend 6.6 Problem statement: Is it possible to assign a default cash customer for a specific POS or with a specific user Resolution/Work Around: It is not possible to assign a default cash customer for a specific POS or with a specific ...
Stock Transfer status is open however same has been already received at store
******Internal to CitiXsys****** Environment: 6.5 Update 6 Problem Statement: Stock Transfer status is open however same has been already received at the corresponding store. Resolution: This is a dated version issue. Run the queries and update the ...
SALES REPLICATION ERROR
Environment: IVend 6.6 with SAP B1 Problem statement: After Applying patch 7723 for version 6.6 sales are not replicating. Did the test by modifying an article and after replicating but the sales did not. Below troubleshooting steps followed: 1.- ...
Change from Mixed Mode to Separate Store
------------------This article is for only internal use ------------------------ Product version: iVend 6.6 with SAPB1. Problem statement: A Store was created in mixed mode however it was required to be created as Separate Mode Store Proposed ...
iVend Alert Error: VIEW SERVER STATE permission was denied on object 'server', database 'master'.
Environment: iVend 6.6 with SAP B1 Problem Statement: iVend Alert Notification displays the error: CreateSendDumpDataJob : error: VIEW SERVER STATE permission was denied on object 'server', database 'master'. The user does not have permission to ...
Cloud customer has Onscreen clock discrepancy in MC
*******Internal to CitiXsys******* Environment: iVend 6.6 Patch 7648 (Cloud customer) Problem Statement: Cloud customer has On Screen clock discrepancy in MC Cause: The MST (Mount Standard Time) time Zone was incorrect. Resolution: To fix the time ...
Following till are not closed
*******Internal to CitiXsys******* Environment: iVend Version 6.6 Problem Statement: Not able to make end of day getting an error "Following till are not closed" Proposed solution: Update till status as Finalized by using below queries select Status, ...
Stock Transfer Cancellation request stucked on Sender Store
------------------This article is for only internal use ------------------------ Product version: iVend 6.6 integrated With SAPB1 Problem statement: Stock Transfer Cancellation request stucked on Sender Store due to Partial data on Receiving Store ...
An error is showing while opening the HO MC
Environment: iVend 6.6 Problem Statement: While opening the MC on server, getting a message as below: "windows can search online for a solution to the problem search for a solution online and close the program close the program debug the program" ...
Unable to take Store DB Backup from Enterprise Management Console.
Product version: iVend 6.6 Patch 8346 Problem statement: When trying to take a backup of store DB from Enterprise Management Console. Below Error is is showing. "Method not found : Microsoft.sqlserver.management.common.serverconnection ...
Not able to login to Management Console. Appearing an error when opening the Management Console
Environment: Not version-specific Problem Statement: Not able to login to Management Console. Appearing an error when opening the HO Management Console. Below is the screenshot of the error: Below is the error in the windows event viewer: Faulting ...
how to configure an MC iVend On Premise to iVend Cloud HO / Store?
Product version: iVend 6.6 Product Query: Please tell us how to configure an MC iVend On Premise to iVend Cloud HO / Store? Requirement: Customer require that MC that is installed on a PC (at physical location) be connected to the iVend cloud store ...
Integration Failure Monitor showing with error 'Linked value 0 does not exist' from Ivend to SAP
Environment: iVend Version 6.5 Update 4 with SAP B1 9.2 HANA Problem Statement: There is integration failure event for Customer update from SAP B1 to iVend. System.Exception: DI: [OCRD.GroupCode] , 'Linked value 0 does not exist' at ...
Object reference not set to an instance of an object on Store MC.
Product version: iVend 6.6.7989 Problem statement: After initializing the Store getting Below Error on Store MC “Object reference not set to an instance of an object” Symptoms: Below error message appeared at the time of logging into problematic ...
'Copy to Stock Transfer' button is inactive on Stock Transfer Receipt Screen
Environment: iVend 6.6 Problem statement: 'Copy to Stock Transfer' button is inactive Symptoms: In Stock Transfer Receipt window, the button 'Copy to Stock Transfer' is disabled. Resolution/Work Around: This is how the system works: (i) If you create ...
Problem with updates on MC 2020_7835 Patch
Environment: iVend Version 6.6 7835 Problem Statement: Customer is trying to apply patch iVend 6.6 7835 but unable to update. Symptoms: Configuration Issue Resolution/Work Around: Customer has resolved this issue with patch updation. Now all patches ...
If possible to add more than 5 panels of button in the POS Designer
Environment: iVend 6.6 With SAP B1 9.2 Problem statement: Is it possible to add more than 5 panels of button in the POS Designer ? Customer require 5 different panels on iVend POS Screen through customization Symptoms: Is it possible to add more than ...
Inventory Counting is not updating the item information
Environment: iVend 6.5.6 Problem statement: While trying to do an inventory count for the store, the count is taking place and showing that it is reconciling, however, the reconciliation report is reflecting the changes it isn't updating the stock. ...
Store has been deleted and iVend HO database log grows very fast in Drive
Environment: iVend Version 6.5 Update 4 with SAP B1 9.2 Problem Statement: Store has been deleted and iVend HO database log grows very fast in Drive. Symptoms: Environment Specific. Resolution/Work Around: If store was active in iVend Enterprise and ...
While opening management console getting an error "Bad data"
Environment: iVend 6.6 Problem statement: While login to the management console getting an error "Bad data " Proposed solution: Suggest to please first uninstall iVend from Program files and once it is uninstalled, remove the folder from C:\Program ...
Item is not appearing at one store
Environment: iVend 6.6 with SAP B1 10 Problem Statement: We have an item appear in all stores and working fine except for 1 store replication is also working fine to this store and their is no any records stuck in replication monitor . Proposed ...
Error while creating store : custom code series not defined for store
Environment: iVend 6.6 with SAP B1 9.2 Problem statement: Error: custom code series not defined for store Symptoms: On creating a new store customer getting error as given in screenshot below: Resolution/Work Around: For creation of Products, ...
Index was outside the bounds of the array
Environment: iVend 6.5 SAP B1 9.3 Problem Statement: Customer has lots of error in the integration monitor. 1496 SAP - iVend and 8 iVend to SAP. All error in SAP to iVend are "index was outside the bounds of the array" Proposed solution: To fix the ...
Duplicate product code appear on Management Console
Environment: 6.5.6 SAP B1 Symptoms: Duplicate product code appear on Management Console Problem statement: Duplicate product code was showing on Product search. We noticed from these items one item is created from Enterprise and second one created ...
Item Matrix Global Settings
Item Matrix Global Settings This feature allows the user to define the Global Code and Inheritance settings for Matrix Items. These settings are used as the system defaults and are inherited to the Matrix products in the first instance. The user can ...
LocationsOverview
iVend Retail - Location Overview and Business Transactions iVend Retail allows the users to define multiple Locations for effective back office inventory management. For example; users will be able to define Locations for returned items, defective ...
AdvancedRecordSearch
Query: iVend Retail– Advanced Record Search What is the Advanced Record Search feature on Search Screens? Response: The Advanced Record Search provides an easy and straightforward way of searching against multiple columns to locate data by typing the ...
The possibilities of getting a warning pop up message when a sales executive do EOD.
Product version: iVend 6.6 update 0 with S4 HANA Problem statement: The possibilities of getting a warning pop up message when a sales executive do EOD. Proposed Solution/Workaround: Shows the warning message on POS login when business date is differ ...
Purchase Order : Vendor Reference Number : linked with GRPO
Product version: iVend 6.6 7989 with SAPB1 9.2 Problem statement: When Purchase Order is created in iVend and user creates GRPO , based on PO, Vendor Reference Number is optional . Proposed Solution/Workaround: There is no functionality to make ...
iVend Reports- Report Web Viewer
Product version: iVend 6.6 Product Query: How to enable and view iVend reports & dashboard in Web Viewer? Solution: Follow below steps to Enable reports for Web Viewer- 1.Open HO MC. 2.AdministrationàAuthorizationàSecurity UseràSelect Security ...
Password change on iVend Cloud MC.
Product version: iVend Cloud Version 6.6 with SAPB1 9.2 Problem statement: There is need to change the password of iVend user. Symptoms: There is need to change the password of iVend user. Proposed Solution/Workaround: Follow the below steps to ...
Need to Identify Sales Person on Every Sale Transaction
Product version: iVend 6.6 7989 Problem statement: Need to Identify Sales Person on Every Sale Transaction Symptoms: Customer Wants to identify his Sale by Sale Person on every Month end. Proposed Solution/Workaround: As a workaround we shared a ...
System Enhancement -Ignoring Custom Object while taking backup which starts by name Custom_Customer
Product version: iVend 6.6 7989 above Problem statement: System Enhancement -Ignoring Custom Object while taking backup which starts by name Custom_Customer Symptoms: Customer creates SQL Custom database Objects (Stored Procedures, User Defined ...
What can be the reason that NONE of the Merchandise sales dashboards are pulling any data?
Product version: iVend 6.6 Problem statement: What can be the reason that NONE of the Merchandise sales dashboards are pulling any data? Proposed Solution/Workaround: As per attached screenshot, Merchandise Hierarchy is not configured in the ...
Debug the Registered Add-on
Debug the Registered Add-on This knowledge base article will assist developers on how to debug the registered iVend Retail Add-on using Microsoft Visual Studio. Purpose: The key intent to debug and test the registered iVend Retail Add-on code is to ...
Not able to create stock transfer more than specific qty.
Problem Statement: Not able to create Stock Transfer more than 40 Qty. Error Message: Cannot save list. List not valid. Error-,UOMQuantity cannot be more than allowed maximum value. Propose Solution: Login in Management Console. 1: Go to ...
Thermal Receipt Printer in Ivend
IVend Version: 6.5 UPDATE 6 Problem Statement: Thermal Receipt Printer doesn’t work in IVend Trying to attach a thermal receipt printer with iVend, in case POS is not sending the print to OPOS driver but it's sending print for the same printer to ...
Problem in assgning a loyalty program to a customer
iVend Version: 6.5 update 5 with SAP B1 Version 9.2 Problem statement: Issue while assigning a loyalty program to a customer. User created a new loyalty plan for a customer but it was not showing in the customer screen Proposed Solution: In the ...
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