Configuration Issues
Bonus Buy Not Apply For second Product in POS Transaction
Environment: iVend 6.6 7989 Problem Statement: Bonus Buy not applied on second product in one POS Transaction Symptoms: Need to check Bonus Buy Configuration, "Can Repeat in Transaction" Check box is enabled or not ? Resolution/Workaround: Enable ...
Require to make the inventory as Zero for particular store
Environment: iVend 6.6 with SAP B1 10 Problem statement: Require to make the inventory as Zero for particular store. Symptoms: products Inventory show in negative and some are in positive numbers. Resolution/Work Around: There is need to check if SAP ...
Cannot open database 'CXSIntegration' login failed
Environment: iVend 6.6 Problem Statement: Cannot open database 'CXSIntegration' login failed Symptoms: Environment Specific Resolution/Work Around: It seems wrong SQL password is entered for user "sa". So need to check correct password for SQL login ...
Microsoft Azure is available in ivend if yes in which patch level or version
Product version: iVend 6.6 Problem statement: Kindly update us about single sign on for Microsoft Azure is available in ivend if yes in which patch level or version ?? Proposed solution/workaround: SSO is not feasible through custom development in ...
Integration Error "System.Data.Odbc.OdbcException (0x80131937): ERROR [HY000] [SAP AG][LIBODBCHDB"
Environment: iVend 6.6 integrated with SAPB1 HANA Problem Statement: Integration was not working and its showing below message on Event Viewer Log “System.Data.Odbc.OdbcException (0x80131937): ERROR [HY000] [SAP AG][LIBODBCHDB DLL][HDBODBC] General ...
Multiple SMS for single Loyalty Transactions
Environment : iVend Version 6.6 with SAPB1 9.2 Problem Statement: Multiple SMS for single Loyalty Transactions Symptoms : Multiple SMS for single Loyalty Transactions Resolution/Work Around : Due to SMS gateway ,not returning the success message, the ...
Replication not working
Environment: iVend 6.6 Problem Statement: Replication service not working due to controller application Error Screenshot: Solution: - This issue happened due to there’s an error showing from controller application when customer removed this ...
Replication stuck and Not Moving
Problem: Replication not moving from HO to Specific Store. Symptoms: Replication Log File Not generated and Event Viewer is showing "INVALID CLASS ERROR" What need to be Check : 1. Right Click on My PC 2. Click on Manage 3. Now Go to Services and ...
License Expired, please contact vendor
Problem Statement: Getting an error "License Expired, please contact vendor.". However, you are using a valid license. Solution: - Please follow below steps: - Please check the regional setting of the machine and make sure short date should be in ...
Hardware list is showing Empty on Point of sale
Problem: on Point of Sale Hardware List is showing Empty. Issue Details: Hardware list is showing Empty on Point of sale. checked all details are correct. We checked in Hardware Service Log File. we found below error Error: An attempt was made to ...
Hardware list is showing Empty on Point of sale
Problem: On Point of Sale Hardware List is showing Empty. Issue Details : Hardware list is showing Empty on Point of sale. checked all details are correct. We checked in Hardware Service Log File. we found below errorERROR - An attempt was made to ...
Unable to Update Customer master from iVend
*********This KB article is for internal use only********* Environment: Ivend 6.6 Problem statement: Unable to Update Customer master from iVend Symptoms: While updating customer master from iVend below ivend to SAP integration error occurred: ...
Remove Customer Master which has transaction and also remove those customer which has no transaction
Environment: Ivend 6.6 Problem statement: Need to Remove Customer Master which has transaction and also need to remove those customers which has no transaction details. Resolution/Work Around: 1. Remove customer master which has no transaction ...
Unable to Start iVend Add-on in SAP Business One
Environment: iVend Retail 6.6 7989 & SAP Business One 10.0 Problem statement: Unable to start iVend Add-on in SAP Business One Error:Access to the path 'C:\Program Files\SAP\SAP Business One\AddOns\CXS\CitiXsys iVend AddOn\CitiXsys Ivend AddOn.exe' ...
Customer unable to do refund invoices in one site due to API Url not working at this showroom
Environment: iVend 6.6 Problem Statement: Customer unable to do refund invoices in one site and getting the error attached at below Error Screenshot: Issue steps : 1. Open POS and press transaction search 2. Search with transaction SA0222000468 3. ...
A/R Invoice see different discount between iVend and SAP B1
Problem Reported : Customer notified to us about different A/R Invoices between iVend and SAP. they realize that they have a difference in the discount between SAP and iVend, it is showing discount negative and decimal less than one. Cause : ivend ...
Found error while login MC "Error encountered found in application"
Environment: 6.6.7989 Short Description: Error found in the application Product Query: While login in Management Console found error “Error found in the application” Resolution/Work Around: Not Applicable Recommendations /Suggestion: Ivend Database ...
Distribution Rule not working
Environment : iVend 6.5.6 Patch 2021_23 Problem Description : All the invoices and deliveries of 1 store are getting integrated to SAP without a Distribution rule. Solution: 1) Check the new distribution rule in the SAP and found that Distribution ...
Test email showing error message "Failure sending mail"
******Internal to CitiXsys****** Environment: iVend Version 6.6 with SAP B1 10 Problem Statement: Test email showing error message "Failure sending mail" Symptoms: Test email showing error message "Failure sending mail". below error message show in ...
Error while creating a new product group with Business Central
Environment: iVend 6.6 Patch 7989 Problem Statement: Loyalty plans were created correctly but adding the products involved in the discount does NOT allow us to create a new group of products. Scenario: Client created loyalty plans in iVend system but ...
While sending the test email it thrown error as "The SMTP server requires a secure connection"
Environment: iVend Version 6.6 Problem Statement: While sending the test email it thrown error as “The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 authentication required”. Error ...
Email showing error message through schedule "Failure sending mail"
-----------------------This KB article is for internal use only --------------- Environment : iVend Version 6.6 with SAPB1 10 Problem Statement: Email showing error message through schedule "Failure sending mail" Symptoms : Email showing error ...
Issue with replication
Product version: 6.6 Problem Statement: The replication service is not working, the service is updated and starts without problems but the logs do not move. Proposed Solution:- Steps to perform to resolve the issue 1) Stop the Replication Service 2) ...
Stock mismatch due to replication of data for HO, Store and Offline POS.
Product Version: iVend 6.6 Problem Statement: Stock mismatch due to replication of data for HO, Store and Offline POS. Proposed Solution: We have analyzed that in the 6.6 version stock mismatch happened due to replication of data for HO, Store and ...
Currency Change Impact
Environment: iVend Version 6.6 8647 with SAP4 HANA. Product Query: Is there any possible way to change Currency Rs. to $ without any impact? Resolution/Work Around: As of now there is no such Feature/Functionality available in iVend Retail 6.6 to ...
Store MC not showing the inventory of all stores while using retrieve from server option
Product Version: 6.6 Problem Statement: Store Manager Console It is not possible to view the inventory of all stores from a store. Proposed Solution: There is one parameter "InventoryItemReplication" , introduced in iVend 8567 & it helps to minimize ...
Enable Location in Stores-iVend Express
Environment: iVend Express Product Query: Please confirm if bin locations can be enabled in iVend Express. Solution: Location cannot be enabled in iVend Express Note/Suggestions: CS0009726
How to Cancel specific item in a Special order from iVend
Product version: 6.6 Problem statement: How to Cancel a specific item in a Special order in iVend Resolution/Work Around: To achieve the above, one can change the quantity of the item to 0 and save the order. Please find the detailed steps listed ...
Unable to put more than 5 digit after decimal in Exchange Rate.
Environment: iVend Version 6.6 Product Query: Unable to put more than 5 digits after decimal in Exchange Rate. Description: Exchange Rate in Cambodia is 1 Riel = 0.0002439 $ but the digit allowed in Exchange Rate is only 0.00024. this will make ...
Query about Sale Delivery Transaction
Environment: iVend 6.6 Product Query: There is a sale that is generated at store 2 and then a fulfillment plan has been added at Store 1. After that sale transaction delivery is fulfilled at Store 1, And finally sale return transaction has been made ...
Need to stop multiple time of End of Day
Need to stop multiple time of End of Day Environment: iVend Retail: 6.6 Product Query: Need to limit EOD one at a time in a day. Resolution: To limit EOD one at a time in a day, please uncheck ‘’Allow Back Date At End Of Day Process” in Enterprise ...
Unable to Suspend a Quotation
Environment: 6.6 Short Description: Unable to Suspend a Quotation. Product Query: When a customer attempts to suspend a quotation, they receive the error "Current transaction cannot be suspended." Resolution: iVend system does not currently support ...
Max length for the address in the customer.
Environment: 6.6 Short Description: Max length for the address of the customer. Product Query: The max length for the address in the customer is the 50, is possible change the length for this field? Resolution/Work Around: length for the address in ...
Till Count Cash Denomination Order issue.
Environment: 6.6 Short Description: Till Count Cash Denomination Order issue. Product Query: The denominations of the coins and bills must be in the order of value. It is expected that the denominations should appear in order of their value and ...
SOC (Service Organization Report) availability for Cloud usage.
Environment: 6.6 Short Description: SOC (Service Organization Report) availability. Product Query: We use iVend Cloud services, does iVend provide SOC (Service Organization Report) for an annual audit? Response: Currently such a report is not ...
Reg : Replication dashboard issues Connect/Disconnect At option missing
Environment : iVend 6.6 Patch 8453 Problem Description : Reg : Replication dashboard issues Scenario : Customers updated the patch from 8024 to 8453. After upgrading the patch, they didn't see the replication offline POS / store disconnected time in ...
Sample Extensibility Code to Cancel Special Order in iVend
Environment: iVend 6.6 Product Query: Is there any feasibility for Sample Extensibility to cancel an iVend Special Order or not. Resolution: For canceling special orders, you need to use the below mentioned line. ...
How to add users in Watch List
Environment: iVend 6.6 Short Description: How to add users in the watch list. Product Query: We have only one login for your portal. However different users need to submit different requests. We are fine with one login, but at least we need to be ...
Transit warehouses do not appear in the store to generate the inventory report
Environment: iVend 6.6 Short Description: Transit warehouses do not appear in the store to generate the inventory report. Product Query: When we select the inventory report in the store, only Retail and General stores appear; In Transit does not. ...
How many records can we update by data import using an Excel File
Environment: 6.6.7989 Short Description: How many records can we update by data import using an excel file. Product Query: Customer wants to know if there is any Limitation for updating data via import excel. Resolution/Work Around: NA ...
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