Multiple SMS for single Loyalty Transactions

Multiple SMS for single Loyalty Transactions

Environment :

iVend Version 6.6 with SAPB1 9.2

Problem Statement:

Multiple SMS for single Loyalty  Transactions

Symptoms :

Multiple SMS for single Loyalty  Transactions

Resolution/Work Around :

Due to SMS gateway ,not returning the success message, the SMS Sent status do  not update in iVend and the SMS send repeatedly due to flag do not set. Customer need to check with the SMS-Country for SMS gateway issue.

For work around support team can clear the backlog data after confirmation from customer 
select SMSSent,* from LoyMailData where SMSSent='0' and IsSMSEnabled='1'

Recommendations /Suggestion: 

Customer need to check with the SMS-Country for SMS gateway issue.


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