Multiple SMS for single Loyalty Transactions

Environment :

iVend Version 6.6 with SAPB1 9.2

Problem Statement:

Symptoms :

Multiple SMS for single Loyalty Transactions

Resolution/Work Around :

Due to SMS gateway ,not returning the success message, the SMS Sent status do not update in iVend and the SMS send repeatedly due to flag do not set. Customer need to check with the SMS-Country for SMS gateway issue.

For work around support team can clear the backlog data after confirmation from customer

select SMSSent,* from LoyMailData where SMSSent='0' and IsSMSEnabled='1'

Recommendations /Suggestion:

Customer need to check with the SMS-Country for SMS gateway issue.