Configuration Issues
Is resizing the length of a user-defined field after created in iVend ?
Environment : iVend retail-6.6 7989 with SAP Business One Query: Is resizing the length of a user-defined field after created in iVend Resolution/Suggestion: NO, It is a one time configuration, later we cannot resize the length of a user-defined ...
Password Policy
Environment: 6.6 Short Description: Password Policy Product Query: The customer wants a password that will not expire. Resolution/Work Around: NA Recommendations /Suggestion: Password policy is editable. We can increase Maximum Password Age Days, Its ...
Print old Invoices in Bulk from POS / Management console
Environment: iVend 6.6 8024 Unplugged Problem statement: Customer is asking that they want to print invoices in PDF from POS and MC. Symptoms : Customer Requirement is that they want to print all the invoices of a particular financial year in a PDF ...
Gift Certificate Report
List of all open Gift Certificates, on a specific date Environment: iVend 6.6 Short Description: Gift Certificate Report Product Query: Customers want a list of all open Gift Certificates on a specific date, So not the current open balance, but the ...
SAGE ERP X3 Patch Compatibility
Customer want iVend Connector (Jan 2023) Compatible with Sage ERP X3 Patch 30 Environment: 6.6:7989: Sage ERP X3 Short Description: SAGE ERP X3 Patch Compatibility Product Query: Is iVend Connector(Jan 2023) compatible with Sage ERP X3 Patch 30? ...
POS Transaction Info Grid : Button Up/Down Usage
Environment: iVend 6.6 8024 Unplugged Problem statement: when Customer is asking that they are unable to use the Up/Down button in the POS Transaction Info Grid dialog to move rows Symptoms : Customer Requirement is that when they click the Up ...
Management Console - User Form Update(Hiding Non Mandatory fields on Customer or any form).
Environment: iVend 6.6 Patch 7989 Problem Description: Hide non-mandatory fields on Customer or any form. Scenario: Client wants to hide the non-Mandatory fields on Customer or any form which is available in system by default design. Solution: Step ...
Configuration Package
Environment: iVend 6.6 Demostack Problem Description: Client can't find the configuration package described in the post below, can you please help me or verify if this tool was discontinued or how can it find it? I am using iVend Demostack. Scenario: ...
Query ragrding iVend 6.6 last SAP B1 Hana Version Compatibility
Query: Query regarding iVend 6.6 last SAP B1 Hana Version Compatibility The following information need to be specify: SAP B1 lasted version compatible? SAP Service Pack lasted version compatible? Patch Level lasted version compatible? Hana lasted ...
Cash In/Cash Out Process in iVend
Enquiries Environment- Ivend 6.6 Product Query – Is there any process for cash in and cash out we could refer to. Resolution: For Cash In/Cash Out Process in ivend:- The user can do Cash In/Cash Out for the till at the POS. Cash In is done if the ...
Show manufacturing number in serial selection screen
Environment iVend 6.6 Patch 8024 Problem Description: Show manufacturing number in serial selection screen. Scenario: How can we show the manufacturing serial number in the POS serial number selection screen? At POS only the serial number is visible ...
POS Payment Incorrect Rounding
Environment: iVend 6.6 Patch 7989 Problem Description: Client encounter issue where the payment at POS was not rounding over as per set in the MC. We have set the rounding method to RoundToFiveThousandth but, when making payment at POS, it does not ...
Can user ID be created based on shift time?
Query: Can we create a User Profile ID based on shift (morning/afternoon)? Is it possible to do that? Answer: Currently, iVend does not have such functionality.
Where we get the exam / test link for the iVend certificate available on Portal
Version: Not the version-specific Query: Where do we get the exam/test link for the iVend certificate available on the Portal, below is the screenshot for the same: Response: You should have received one email from the email ID "support@ivend.com" ...
How to enable transaction ID to be visible at POS Screen?
Environment: iVend 6.6 Problem Description: How to enable transaction ID to be visible at POS Screen? Scenario: Need to enable Transaction ID at POS. Solution: Enable the document number series in iVend MC--> Administration--> System ...
Does the comment field sync to SAP B1 Remark field.
Customer Query - Customer put comments on POS Screen --> Sale Edit while making Sale Invoice in POS Screen but when it gets integrated with SAPB1 without comments. Support Comment - It works as per system design. Comments getting updated to SAP B1 in ...
Data not purging on store server properly
*********** For Internal CitiXsys Use only *********** Environment : iVend 6.6 Problem Description : Data is not purging on for a single store at the time of EOD. Scenario : On a store data not purging properly and the database growing larger by the ...
Authorization for special order cancellation
Environment: iVend 6.6 Patch 7989 Problem Description: Authorization for special order cancellation Scenario: On Mobile POS special order cancellation feature is working whereas on POS settings this option is not available. Solution: Check the given ...
How to change/edit payment type once successfully register
Environment: iVend 6.1 Problem Description: We would like to enquire whether we can change or edit the type that being registered wrongly at Payment Type as below. User wish to change the Custom type to others but unable to do so. Please advise ...
Is it feasible to show transaction number from the previous purchase receipt on the refund receipt
Customer Query: Is it possible to show the transaction number from the previous purchase receipt on the refund receipt. Support Comment: It is not feasible to show the transaction number from the previous purchase receipt on the refund receipt.
Tax number field locked
Environment: iVend 6.6 Patch: 7989 Problem Description: Tax number field locked Scenario: Unable to edit the Tax number field in customer Master, even though validation rule in not set for the particular field. Solution: 1) Go to Retail Profile >> ...
Multiple Receipt Printing issue
Environment: iVend 6.6 7989 SAP B1 10 Problem Statement: iVend is sending lots of receipts for single transaction until printing has to be stopped. Symptoms: It was observed that for Receipt ID ‘Transaction receipt’, Transaction receipt was selected ...
how to Restrict Users to Change Caption from POS
Environment: iVend 6.6 7989 Problem Statement: How Can we restrict POS Users to Change Caption of button From POS Symptoms: User having Security Rights to change Caption Resolution/Workaround: Change User Security Rights access level for "Allow ...
Does iCharge work with SAP Branches?
Environment: Icharge 11.0.0.18 Query: Does iCharge work with SAP Branches? Would it create an Incoming Payment with Branches? Solution: Current iCharge version is not supported with Branch setup.
Selected transaction is pending for approval
Environment: iVend retail-6.6 Symptoms: The payment cannot be generated, because it requests an authorization Resolution/Work Around: Problem resolved after giving the Approval to the User 1 on Employee window, then User 1 able to approve the ...
Selected transaction is pending for approval
Environment: iVend retail-6.6 Symptoms: The payment cannot be generated, because it requests an authorization Resolution/Work Around: Problem resolved after giving the Approval to the User 1 on Employee window, then User 1 able to approve the ...
The Type initializer for 'FlexNetActivationLibrary.ActivationUtility' threw an exception
Product Version: iVend 6.5 Update 6 Problem statement: When open the management console in iVend demo stack getting Error “The Type initializer for ‘FlexNetActivationLibrary.ActivationUtility’ threw an exception” Proposed Solution/Workaround: We ...