System Maintenance
SAP and Integration Server name cannot be different
Problem statement : While updating the integration service, you encountered the following error message: iVend version : 6.6 8929 Symptoms: N/A Resolution / work around : Applied the updated Configuration Manager and created the required SAP_10 ...
How to restrict POS user to change UOM on POS
Product Query : How to restrict POS user to change UOM on POS Answer : There is no specific setting in POS to restrict a particular UOM column. However, iVend provides a feature wherein, if you disable the setting "Open Item Edit View On Column ...
Restrict Transaction Search
Problem statement : When two POS machines are connected to a single Enterprise database, transactions made on one POS are not visible on the other POS while performing a transaction search. iVend version : 6.5.6 / 6.6 Symptoms: N/A Resolution / work ...
System Maintenance – Procedures and Best Practices/Suggestions
System Maintenance – Procedures and Best Practices/Suggestions Overview System maintenance is critical to ensure the continued performance, security, and reliability of IT systems. This article outlines the types of maintenance, responsibilities, and ...
Payment processor giving error while taking payment on POS with payment type Credit Card
Problem statement : Unable to complete credit Card payment on Point Of Sale. When I tried to take credit card payment on POS system giving below error message. The POS Log was capturing the below error message. <Event> ...
User does not have write permission on the iVend install folder for applying pending patches.
Problem statement : Below message appeared when I tried to apply a patch on the store. "User does not have write permission on the iVend install folder for applying pending patches." iVend version : 6.6 8929 Symptoms: This problem generally occurs ...
Store Initialization Error [Microsoft][ODBC SQL Driver][String data, right truncation
Problem statement : Below error appeared while Initializing the store [Microsoft][ODBC SQL Driver][String data, right truncation iVend version : 6.6 8929 Symptoms: This problem generally occurs when Configuration manager version and patch not updated ...
Could not load file or assembly 'System.Data.SQLite.dll' or one of its dependencies MPOS Backup
Problem statement : When tried to take backup of Mobile POS from HO MC application was showing below error Could not load file or assembly 'System.Data.SQLite.dll' or one of its dependencies iVend version : 6.6 7989 Symptoms: This problem generally ...
SAP B1 Retail Warehouse showing as InTransit in iVend Retail
Problem statement : SAP Business One has a retail warehouse configured, but when creating a store in iVend, the same warehouse is appearing as an In-Transit Warehouse. iVend version : 6.6 7989 Symptoms: This problem generally occurs when users ...
Same product associated with multiple fulfillment
Problem Statement Not able to make Sale and Sale Order transaction in a single transaction Error: Same product associated with multiple fulfillment Resolution Please check "Allow multiple fulfillment for product" Check box in respective Retail ...
Could not load file or assembly 'file:///C:\Program Files (x86)\CitiXsys\iVend Retail\ManagementConsole\CXS.Hardware.ReceiptPrinter.OPOS.dll' or one of its dependencies. Operation is not supported.
Problem statement : When clicking the Config button in the Hardware Registration window, the system displays the following error for the hardware profile and cash drawer. Could not load file or assembly 'file:///C:\Program Files (x86)\CitiXsys\iVend ...
HTTP Error 404.17 - Not Found The requested content appears to be script and will not be served by the static file handler.
Problem statement : While browsing iVend API service from IIS it was giving the below error. HTTP Error 404.17 - Not Found The requested content appears to be script and will not be served by the static file handler. iVend version : 6.6 8864 ...
How to Locked Product in iVend for particular Warehouse
Problem Statement How to Locked Product in iVend for particular Warehouse Solution Open the product in SAP --> Click on Inventory Data --> enable Locked Check box --> Update After Integration Cleared it will show locked in iVend also and will not ...
API Failed with the error “DeserializationFailed” in Save Product in API Payload
Environment : iVend 6.6 Problem Statement : To Save the product in via API Payload getting the error in the response file. <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"> <s:Body> <s:Fault> <faultcode ...
User based discount for Product Master
1: Open Product Master and configure "Max Discount Percentage [Manual]" 2: Created two Security Rolls, as mention highlighted below. Security Rolls User A: Attached Security Role Admin2 This User has full rights in security Rolls. User B: Attached ...
Create Validation to prevent to save the customer's phone number with space.
Environment : iVend 6.6 Problem Statement : Customer phone number is saved with the space, so restrict to save the space. Recommendations /Suggestion : Create the validation on Mobile number to restrict to save the number with the space, so it will ...
The remote name could not be resolved:'ivendmobilepos.blob.core.windows.net
Problem statement : The remote name could not be resolved:'ivendmobilepos.blob.core.windows.net iVend version : 6.6 8929 Symptoms: NA Resolution / work around : Kindly allow the URL https://ivendmobilepos.blob.core.windows.net/ access on the Store ...
Not able to receive a Stock Transfer in SAPB1 ErrorMessage: Not enough data
Environment : iVend 6.6 with SAP B1 Problem Statement : Not able to receive a Stock Transfer in SAPB1 ErrorMessage "Not enough data" Symptom: Specific computer are not able to receive the stock transfer in SAP. Resolution/Work Around : Clear the junk ...
Import format for Inventory counts with expiration dates
Product Query Is there any format to import for inventory Counts so we can import expiration date also for batch items ? Answer We can just save the current batch number in this case since the inventory counting document is solely utilized for ...
Inventory Count Document not Replicate from Store to HO
Product Query : Inventory Count Document not Replicate from Store to HO. How to check Inventory Difference on HO ? Answer : Inventory Counting document made on Store is not getting replicated to HO. However, corresponding GR & GI replicate to HO with ...
Transaction Receipt not Printing KSA QR Properly
Problem statement : In transaction receipt KSA QR not printing properly iVend version : 6.6 8864 Symptoms: NA Resolution / work around : Follow the steps to resolve the issue. 1: Make sure Customized Report is attached in the Print Profile. 2: ...
Complete Sale window not refreshing until click on Complete button.
Problem statement : After processing the payment at the POS and printing the transaction, the POS will not be displayed on the home screen until you click the "Complete" button. iVend version : 6.6 8864 Symptoms: NA Resolution / work around : Follow ...
Steps configure Document Printer in iVend Retail
Step 1: The Document Printer must be configured under Hardware Registration, ensuring that the correct Assembly Name and Class Name are specified. Step 2: The Hardware Registration should be linked as a Document Printer within the Hardware Profile. ...
Behavior “Delete Product” button and “Line Close” button on iVend Purchase Order
Scenario First Add Purchase Order in SAP B1 with 5 Line Items. Doc Number: 1261 After integrating the Purchase Order (PO) in iVend, we used the “Delete Product” button on the PO to remove two products: A00003 and A00004. After using the Delete ...
Can not refund this item as promotion was applied on this
Environment: iVend 6.6 Problem Statement: The customer reported that they have some promotional items with discounts and are not able to do the sales refund for promotional items. The below error is coming. “Can not refund this item as promotion was ...
Item marked as Inclusive-Tax with the sale tax code but for special delegates tax must be removed.
Environment : iVend 6.6 with SAP B1 Problem Statement : Item marked as Inclusive-Tax with the sale tax code but for special delegates tax must be removed. Resolution/Work Around : In Customer Master, we have the option Tax-Free for special customers. ...
How to upload files to the Management Console on iVend Cloud
Environment: iVend Cloud Problem Statement: How to upload files to the Management Console on iVend Cloud Proposed Solution: There are 3 options mentioned in the attached image. 1. Pull-down Menu Once logged into Cloud MC, you will see a small arrow ...
How to add surcharge in a Sale Transaction
Requirement: Surcharge needs to be applied at POS transaction. Solution: First of all Surcharge need to be created with the required rate. Once saved then need to select the surcharge at POS transaction Steps to add surcharge into a Sale Transaction: ...
How to change the Replication service path once the HO changes it's IP Address
Product Query Kindly assist how we may change the Replication service path once the HO changes it's IP Address without doing a reinstall of iVend Answer If Enterprise ip address changed we recommend you re-install the ivend to change replication ...
Management Console not Working
Problem Statement Not able to run Management Console Error : Invalid Column Name : InventoryItemReplication Invalid Column Name :InventoryUpdateReplication Invalid Column Name :PriceListFilterReplication Invalid Column Name :AllowPOForMultiWarehouse ...
Server Error in '/iVendReplication' Application.Input string was not in a correct format on
Problem Statement Replication is not working on Store Error : Server Error in '/iVendReplication' Application.Input string was not in a correct format. Version ivend 6.6 Recommendation: Please check the web config file on Store and check Below tag ...
System.Exception: DI:1470000262 - Inactive price list for business partner
Problem Statement Customer record stuck in ivend to SAP Integration Error : System.Exception: DI:1470000262 - Inactive price list for business partner Version ivend 6.6 Resolution/Recommendation: 1. Please check Price list attached with Customer ...
Special Order Integration with SAP B1
iVend Retail Special Order Integration with SAP B1. 1: Login in POS. 2: Scan Customer. 3: Scan Product 4: Attached fulfillment Plan. Attach Fulfillment Plan, and click OK button. 5: Then click on Quick Complete or Click Payment button. Below window ...
Is it possible to automate retry of iVend-SAP Integration failures?
Environment: iVend 6.6 Query: Is it possible to automate retry of iVend-SAP Integration failures? Resolution/Work Around: User can define Auto retry interval in Integration Configuration Service.
Replicate the item master only specific items
Environment : iVend 6.6 with SAPB1 Query : User created a new store in iVend, in the new store He wants to sell limited item in the stores, so he needs to replicate the item master only limited items and other materials are not required to replicate ...
Replication service Start error on Offline POS
Environment: iVend 6.6 Problem Statement: While starting replication service from Services in offline POS, the below error is coming. Symptoms: Changes done in iVendReplicationWinService.exe.config file on below path C:\Program Files ...
GRN no. is able to manually inserted by the user (override)
Environment: iVend 6.6 8929 Problem Description: GRN no. is able to manually inserted by the user (override) Scenario: After installing the latest patch in UAT customer was facing issue. 1. First, we create the Purchase order. 2. When we create the ...
iVend Addon Started error : Cannot Access the table
Environment iVend 6.6 with SAP Business One Problem Statement While started Citixsys iVend Addon through Addon manager screen we getting below error message :- Cannot access the table. Please check it is listed in the allowed list. For more ...
Error “Retrieving the COM class Factory for component with CLSID” in integration configuration.
Environment : iVend 6.6 with SAPB1 Problem Statement : Error “Retrieving the COM class Factory for component with CLSID” in integration configuration. Resolution/Work Around : Check both tag must be added in the configuration ...
SAP to iVend integration Monitor shows multiple errors with the Source Type “1007”
Environment : iVend 6.6 with SAPB1 Problem Statement : SAP to iVend integration Monitor shows multiple errors with the Source Type “1007”. Resolution/Work Around : Check the integration exe if it is older, then apply the latest version of ...
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