Configuration
Error "One or more items could not be refunded" on refund
Environment: iVend 6.6 Problem Statement: Shows Error while performing the sale return transaction One or more items could not be refunded. Proposed Solution: Make sure “Refund for Promotion Items” should be checked in retail profile. Do not select ...
Payment Processor is not initialized properly Error showing during POS opening
Environment: iVend 6.6.8929 Problem Statement: Customer was facing an error "Payment Processor Not Initialized" with a payment processor. Getting below attached error. Symptom: We checked the log file and found below error: <Message>The port 'COM4' ...
Payment Processor error : Invoice Number Missing. Please swipe the card again
Environment: iVend 6.6 8567 Problem Statement: Over POS machine while doing sale transaction through Credit Card then getting below error message : Payment Processor error : Invoice Number Missing.. Please swipe the card again and try with other ...
POS slowness issue due to selecting any language in preferred language option
Environment : iVend 6.6 Patch 8864 Problem Description: POS slowness issue due to selecting any language in preferred language option Scenario: POS facing slowness issue. Solution:Go to Human Resources > Select the Employee > Click on [F4 Edit], then ...
How to select multiple sales and corresponding sales percentage on item
Environment iVend Retail 6.6 integrated with SAP B1 Problem Statement How to select multiple sales and corresponding sales percentage on item Symptoms: NA Resolution/Work Around: You require to enabled the parameter : Allow multiple sales person on ...
POS User Menu missing information
Environment :iVend 6.6 integrated with SAPB1 Problem Statement : The POS is showing black & White - bottom bar is black with blue.The User Menu is showing nothing under each catergory. If you click on the blank spot, it does show what is there. ...
Error Payment Processor:POS LU ERR A3 Please swipe the card again or try with other card
Environment iVend 6.6 Problem Statement At the time of payment from credit Card message appear “Error Payment Processor:POS LU ERR A3 Please swipe the card again or try with other card.” Symptoms NA Resolution/Work Around “POS LU ERR A3 102” is an ...
Payment Processor is not initialized properly Error showing during POS opening
Environment iVend 6.6 integrated with SAPB1 Problem Statement During POS opening,Payment Processor is not initialized properly Error Showing Cause : Check POS log and Found below Error <Message>Invalid Terminal ID. Maximum length of Terminal ID ...
Displaying Manager Override Screen
Introduction This knowledge base article will assist developers with how the Manager Override screen is displayed at the Point of Sale (POS). Purpose The Manager Override feature is used when the Manager's permission is required to carry out an ...
Creating a New Screen for the Management Console and the POS
This knowledge base article explains how to add a new screen in the Management Console (MC) and the Point of Sale (POS). Purpose The main purpose of allowing the creation of new custom screens in the iVend MC and the POS is to provide developers with ...
Additional Credit Card Payment Type Not Working
Problem Statement Additional Credit Card Payment Type Not Working Details We have set up an additional credit card payment type and assigned it type "Custom' and flagged for "Authorized' after set-up it is not working and pop-up error message. ...
Managements Console shows an error message - "No Management Console created"
Environment: Not Environment Specific Problem Statement: Management Console shows an error message : "No Management Console created" Proposed Solution: Usually it comes, while starting the Management console application if the management console is ...
White POS screen after login
Product version:- 6.5 update 5 Problem statement: While logging into iVend POS, it doesn't go for Transaction screen but screen get blank with white color. iVend POS log file displays error message: <Version>6.5.5</Version> <Category>ERROR</Category> ...
Table to check the status of Sale Transaction Receipt at POS. Is it original or Reprinted.
Product Version : iVend 6.4.1.2 Problem Statement : While printing the Sale Transaction Receipt on POS, we need to know the table in which we can get the status of the receipt whether it is Original or Duplicated/Reprinted. Proposed Solution: The ...
Reassign tills automatically functionality is not working
Problem Statement: The functionality of reassigning tills automatically after the end of the day is not working. Even after the setting “reassign tills automatically after the end of day “ is enabled in on store. Proposed Solution: Make sure that the ...
Not able to do POS operation "Special order ".
Problem Statement : When the special order delivery minimum is set at 100% it does not allow to Fulfill orders already paid, Showing the customer has an outstanding balance of 0.00. Proposed Solution : Go to the system display setting and make the ...
Error when completing transactions on POS "Commit failed. Object Type - TransactionSaleItem, Key
iVend Version: 6.5.6 Problem Statement: Error when completing transactions on POS "Commit failed. Object Type - TransactionSaleItem, Key - 0" Proposed Solution/Workaround: Product id is duplicate (one is created from HO and another one is created ...
Till count Standard report (Drawer Count) is showing wrong results.
Product Version : iVend 6.6 Problem Statement : Till count Standard report (Drawer Count) is showing wrong results. Proposed Solution : We have used sql profiler and found in the report query where clause(rownumber=1) is mentioned wrong that why ...
POS get freeze while doing the transaction.
Product version: 6.5 update 6 Problem statement: While doing the transaction on POS , POS get freezes with error message as shown in the below screenshot Proposed solution: 1. Try to Shrink the DB and do optimisation. 2. Please try to ping from store ...
Offline POS
Introduction The offline POS feature allows the terminal POS to function even if the connectivity between the terminal POS and the store server is interrupted. The Offline POS feature has to be enabled via the iVend Retail Management Console. Note: ...
Fiscal Receipt not Printing at Till for Item with Serial Number
Product Version : iVend 6.6 Problem Statement : Fiscal Receipt not Printing at Till for Item with Serial Number Proposed Solution : User has informed the issue that fiscal receipt printing is not happening for item with serial number. This was the ...
Receipt in" PDF" format is not generating from POS
Problem Statement :- Not able to generate the receipt form pos in PDF format . Root cause:- In Print Profile Print type is not selected as "show printer selection". Proposed solution:- Follow the below steps, 1.Administration > Retail Configuration > ...
Currency sign on receipt and POS is different form currency sign set in system display setting
Problem Statement: Currency sign on receipt and POS is showing different form currency sign set in "system display setting " in MANAGEMENT CONSOLE. Screenshot of the system display setting is shown below: NOTE:- CURRENCY WHICH IS SET IN SYSTEM ...
Not able to convert transaction in SALE for quotation
Problem statement "Convert to sale " button on POS is disabled and not bale to convert transaction in SALE for quotation. Root cause if the "support multiple transaction mode " check box will not checked in enterprise setting "Convert to sale " ...
Till is not showing in POS
Till is not showing in POS This article will demonstrate to resolve the till issue, where till is not showing in POS, however, till has been created into the management console and it is displaying in Master till and till has been assigned. Case ...
How to Enable Convert to Sale button on POS
How to disable and enable the Convert to Sale button on the POS window This article will demonstrate one of the settings of “Support multiple transaction type Mode” In Enterprise. Which will show How to disable and enable the convert to sale button ...
Making transaction receipt print Optional
Article - Template Query: How to make Receipt Printing at POS optional i.e. If customer doesn't want receipt after completion of transaction, system should not print it. System Behavior: With standard POS operation, Transaction receipt gets printed ...
Getting an error Product is locked for this warehouse at POS
Problem: Getting an error “Product is locked for this warehouse” while adding the product at POS. ( Refer screenshot below ) Cause: The above error usually occurs when the concerned product is locked for the selling warehouse. Resolution: Product ...
Offline POS Issue - POS does not display the Weighted Item Details screen
Product Versions: iVend 6.6 Problem Statement: Offline POS Issue-POS does not display the Weighted Item Details screen Proposed Solution: In iVend Offline POS, when marking a weighable product, iVend POS does not display the Weighted Item Details ...
What You Need to Know About This New Data Protection Law
GDPR: What You Need to Know About This New Data Protection Law iVend Retail and the General Data Protection Regulation (GDPR) What is the GDPR? General Data Protection Regulation is a data protection reform which will replace the current 1995 Data ...
iVend POS - Understanding Inventory Movements for Laybys and Sale Orders
Introduction The following article illustrates how “In Stock”, “On Fulfillment (Committed)” and the “Available” quantity is impacted in iVend when performing different types of transactions at the iVend POS. The below list represents the conventions ...
TrxTransaction Show the Suspended Transaction without Transaction ID
Product version: Ivend 6.6 Problem statement: iVend did not Generate the Transaction Id for suspend Transaction. Proposed solution/workaround: iVend Does not does not generate the transaction for the Suspend Transaction. Steps: Step to do the ...
Getting the Error "Gift certificate sale not allowed on OnAccount" While issuing the Gift Card.
Issue: Getting the Error “Gift certificate sale not allowed on OnAccount” While issuing the Gift certificate at POS. Solution: While issuing the Gift certificate at POS when we select the Payment type as “OnAccount” The error Pop-Ups. This is not an ...
Getting an error " Transaction has more lines that allowed limit" at POS.
Problem Statement : Getting an error " Transaction has more lines that allowed limit" at POS. Steps for Resolution : Open Management Console. choose Administration > Retail Configuration > Retail Profile. Select and edit the Retail Profile attached ...
Till Mgmt and End of Day Processes in iVend Retail
Master Till The first step is to create the Master Tills. Each till requires a unique master record to be defined and then from this the user can set up the reusable tills. Each master till is used to generate the tills for use at the POS each ...
Showing Top 1 record only during the Default Search at POS.
Concern : Showing Top 1 record only during the Default Search at POS. Steps for Resolution : Open Management Console. choose Administration > Retail Configuration > Retail Profile. Select and edit the Retail Profile attached to the POS User. Look for ...
Topaz device Signature Skip
Environment : 6.6 with 7825 with SAP B1 9.3 and Electronic signature devices.Topaz device Model-T-S460-HSB-R Symptoms: POS user was able to do Sale without Signature of Customer however Signature parameter was configured on Payment Type. Problem ...
Steps to add surcharge in a Sale Transaction
Requirement: Surcharge needs to be applied at POS transaction. Solution: First of all Surcharge need to be created with the required rate. Once saved then need to select the surcharge at POS transaction Steps to add surcharge into a Sale Transaction: ...
Supported Payment Gateways
Introduction The following tables document the supported Payment Gateways for these iVend Retail solutions in sequence: iVend Terminal POS iVend Mobile POS iCharge iVend Terminal POS iVend Mobile POS iCharge
Payments by Cheque and Bank transfer gives error 'Cannot be greater than RWF0.00'
Product Version : iVend 6.6 Problem Statement : Payments by Cheque and Bank transfer gives error "Cannot be greater than RWF0.00" Proposed Solution : User has informed that Cheque and Bank Transfer, the system gives an error that the amount cannot be ...
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