Payment Processor is not initialized properly Error showing during POS opening

Environment:

iVend 6.6.8929

Problem Statement:

Customer was facing an error "Payment Processor Not Initialized" with a payment processor. Getting below attached error.   

 

Symptom:

We checked the log file and found below error:

<Message>The port 'COM4' does not exist.</Message>

In Device Manager we check Port (COM & LPT) and found that Pin pad is configured on "COM3"

Solution:

Troubleshooting Steps followed:

1. Check the cable of Pin pad machine is connected properly, reinsert the cable and then check.

2. Open the Device manager and check the Port (COM & LPT).

3. Configured the pin pad on COM4 as we found in log file.

After configuring the pin pad on COM4 port, restart the POS and now payment processor reinitialized successfully.

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