Getting error user doesn't have login rights (Cloud user)

Problem Statement

Getting error user doesn't have login rights (Cloud user).

Issue details

It’s a cloud deployment.  Customer setup the store manager to access  a specific store, but they are getting the error "user doesn't have login rights" while logging in the store Management Console on the cloud.

Steps followed by customer: -

1) Login to Cloud Management Console using Master user credentials.

2) Customer created a user, Store Manager from Enterprise UI

3) Needful login rights given at the Security role. ( As illustrated below)

Information: This user is created for specific store for carrying store operations only and not for enterprise.

4) But when that new user login is used for login, It gets an error "Login id or password is incorrect" OR the User doesn't have login rights.

Solution

In such a scenario need to check the setting of  "Is OnPremise" at the store master record. This setting can cause such issue..

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