Transaction ID not getting generated while doing Sale Transaction with Gift Certificate

Transaction ID not getting generated while doing Sale Transaction with Gift Certificate

Environment

iVend 6.6 with ERP

Problem statement 

While generating a sale combined with a Gift Certificate ,iVend did not generate a transaction ID.

Symptoms 

Document Number series might not be created 

Resolution/Work Around

 Suggestion is to configure the Default type of document number series in iVend MC and then reopen POS to check.

Recommendations /Suggestion

 NA


    • Related Articles

    • Getting the Error "Gift certificate sale not allowed on OnAccount" While issuing the Gift Card.

      Issue: Getting the Error “Gift certificate sale not allowed on OnAccount” While issuing the Gift certificate at POS. Solution: While issuing the Gift certificate at POS when we select the Payment type as “OnAccount” The error Pop-Ups. This is not an ...

    • Gift Cards

      Gift Cards (Certificates) - Overview Gift Cards or Gift Certificates (GC) are the vouchers that can be sold in iVend Retail POS with a predefined amount or open amount. Later on, the customer can use the GC voucher as a means of payment for a ...

    • Duplicate gift certificate with same serial number present on store

      Problem Statement When gift certificate search is done two different gift certificates were present on store with same serial number but different amount. When the cashier tries to use the gift certificate at the register it shows invalid card. ...

    • How to Refund Gift Certificate

      Product Query How to Refund Gift Card Amount. Environment iVend Retail 6.6 7989 & SAP B1 9.3 PL 14 Symptoms Customer wants to refund Gif Card. Resolution/Work Around Solutions steps are below. 1: Check Gift Card Setting in iVend Management Console it ...

    • Getting an error "commit failed object type transaction sale item key"key number" while completing

      Problem Statement :- Getting an error "commit failed object type transaction sale item key"key number" while completing the sale transaction Solution:- Check the db fragmentation by using below query SELECT top 100 OBJECT_NAME(i.OBJECT_ID) AS ...