License
Error in AddOn, The Hospitality addon license has expired
Environment: iVend 6.6 8567 Problem Statement: Customer facing bellow issue for the license , and license is available till next year, please find the below info. Resolution/Work Around: We suggest to change the date format in the Management Console ...
License will expire in 2 days(s), Please renew the license to continue using the product without any problem
Environment: iVend 6.5.6 Update2 SAP Business One 9.3 Problem Statement: When trying to login to the iVend Management Console the system was giving below error message. Symptoms: Multiple license manager was installed on different servers ...
License will expire in 2 days(s), Please renew the license to continue using the production without
Environment: iVend 6.5.6 Update2 SAP Business One 9.3 Problem statement: When trying to Login in iVend Management Console system was giving below error message. Symptoms: Multiple license manager was installed on different servers Resolution/Work ...
How to link cloud MC linceses with Cloud users
Environment: iVend 6.6 cloud integrated with SAPB1 Problem Statement: How to link cloud MC licenses with Cloud users Resolution/Work Around: There are two options to assign the MC license. Open cloud enterprise MC --> Administrator --> Retail ...
Download CitiXsys License Manager Tool
Query : How to activate license key Solution : Please find the attached CitiXsys License Manager Tool. Browse below link to check how to activate the license key. https://vimeo.com/60369446
How can we check the active license Information and its status.
Query: - How can we check the License details and license's status. Answer: - Please follow below steps to check license status. --> Open "CXS license Administration Tool" --> Choose "Return a License " on Introduction Page --> Click next --> "The ...
Unable to connect to license server
Problem Statement: - Unable to connect to license server. Solution: - Please check following points: - 1. Please make sure CXS License Administration tool should be installed on the Database server. 2. Please open ports 8080,8246, 58959 and TCP range ...
CXS license administration tool movement from iVend application database
Environment : iVend 6.5 and iVend 6.6 with SAPB1. Query : if license server can be on another machine where iVend Enterprise is not installed. Symptoms: if license server can be on another machine where iVend Enterprise is not installed. ...
Is it feasible that customer share the same customer ID for both Test and production Keys in same network
Problem / Customer Query : Is it feasible that customer share the same customer ID for both Test and production Keys same network Resolution / Support Comment : The customer can share the same customer ID for both Test and production Keys. customer ...
License not found for SAP Busisness One Integration with SAPB1 HANA
Environment : iVend 6.6 With SAPB1 HANA Problem Statement : There is event in Windows Event Viewer of CXSIntegration IVEND:Connection Error:System.Exception:License not found for SAP Busisness One Integration with HANA Symptoms: At the time of ...
License Issue : Getting Error license is expired
Version : iVend 6.6 with SAPB1 Problem Statement: - iVend License was activated with valid to 31 Dec 2050 but while opening iVend MC/POS , it displays the error message “license is expired , please contact vendor “ iVend MC log file displays the ...
Licence Expire in Cloud ivend
Environment: iVend 6.6 on Cloud Unplugged Problem statement: License is already activated but store MC shows license expire. Symptoms : We check with the cloud them in the SysSystemInformation table and store database table. Colum Information3 data ...
Getting "Invalid vendor string" in Cloud hosted iVend environment.
Problem statement: While login to MC getting the error “Invalid vendor string” as shown below: Version: iVend 6.6 in Azure (Cloud). Cause: Possible cause is the license Key getting “Broken” due to restart of cloud server or getting its IP changed . ...
When opening Management Console then getting error "LicensingEngine.IncorrectLicense"
Version: iVend 6.6 Issue: When opening Management Console then getting error "LicensingEngine.IncorrectLicense", below is the screenshot for the same: Machine Application log displays :- Faulting application name: iVendLicensing.exe, version: ...
License Broken
Environment: iVend 6.6 and SAGE X3 Problem statement: License Broken Symptoms : License Broken Resolution/Work Around: Flush the license key and active the new. Recommendations /Suggestion:
Newly created POS unable to login and showing error message 'Not a Valid License'
Environment : iVend Version 6.5 Update 4 With SAPB1 9.2 or Unplugged Problem Statement : Customer has informed that newly created POS unable to login and showing error message 'Not a Valid License. License has been tempered. Contact Vendor'. Symptoms ...
How to fetch the iVend License details which is applied in customer's landscape
Preface In this article, we will understand that how we can fetch the iVend License details which is applied in customer's landscape. Version Not Version Specific Requirement To explore and understand all the steps which will assist us to fetch the ...
Error at login to MC screen "License entitlement violation. Please login with user 1"
Version: Not version specific Issue: Getting error after login to Management Console screen "License entitlement violation. Please login with user 1 on iVend Enterprise to fix the issue" and does not allow to use the MC. Below is the screenshot for ...
Error "Unable to validate license" while login to MC and not able to login to MC
Version: Not version-specific Issue: Facing following error while login to MC and not able to login to MC: Unable to validate the license, below is the screenshot for the same: Symptoms: Shows the error message “unable to validate license” when ...
Error message while returning the license. "Returning license limit exceeded"
Version: Not version specific Issue: customer can't return the license. Symptoms: Error message while returning the license. "Returning license limit exceeded" Cause: Maximum limit of returning the license exceeded. Resolution: Need to contact ...
Unable to install New license file
Version: Not version specific Issue: Unable to install New license file. Symptoms: Error message appears while activating new license file, below is the screenshot for the same: Cause: Trying to activate single server activation License again at ...
Move License from one store to Another
License Requirement in case of New store Store is a license based component in Ivend retail Environment. So, on opening a new store there occurs two cases: Case 1 : Opening a new store in Ivend retail Environment: Since store is license based entity ...
Getting the error "License Has expired. Please contact Vendor" while opening the Management Console.
Case Study: Getting the error “License Has expired. Please contact Vendor” while opening the Management Console as shown below: Troubleshooting Steps: 1- Check the license information i.e. whether the concern license key is expired or not by ...
Licensing in iVend Cloud
Licensing in iVend Cloud iVend Retail is now available On Cloud and has replaced all existing iVend Retail Subscription and Perpetual pricing. The following is the licensing structure: A simple approach to licensing focused on the number of POS ...
Getting an error message "incorrect license " when we are trying to log in to management console .
Problem Statement:- Getting an error message "incorrect license " when we are trying to log in to management console . We have returned the previous license an activate the new license after which below message is occurring Solution:- Never return ...
HOW TO CHECK LINCESE EXPIRATION DATE
Problem Statement : How can customer check if iVend License keys in Enabled or Borken status Steps : Open the CXS License Admin Tool where iVend HO database exist and follow the steps. SELECT “RETURN A LICENSE BUTTON” CHOOSE NEXT CHOOSE NEXT CHOOSE ...
While login to MC getting the error "Invalid vendor string"
Issue: While login to MC getting the error “Invalid vendor string” as shown below: Cause: This error occurs when Customer ID is not placed correctly after installation of iVend when customer id pop-up appears in MC. The Customer ID details come with ...
Not able to login at MC. Error "License entitlement violation. Please login with user 1 "
Problem: Users not able to login to Management Console due to error "License entitlement violation. Please login with user 1 on iVend Enterprise to fix the issue" as shown below: Cause: Below are a few of the know reasons causing this issue. This ...
Failed to connect to license server or operations server
Purpose: This Article would cover the possible reason and resolution to fix the below error which can be encountered while login to Management console This error generally occurs when internet connectivity is poor or Firewall is blocking the license ...
Check Support Contract Days
How to Check the Number of Days for the iVend Maintenance and Support Contract All customers that are using iVend Perpetual Licensing, can check their time for renewal of their AMC (Annual Maintenance Contract) proactively and then start the renewal ...