Getting the error "License Has expired. Please contact Vendor" while opening the Management Console.

Getting the error "License Has expired. Please contact Vendor" while opening the Management Console.

Case Study: 

Getting the error “License Has expired. Please contact Vendor” while opening the Management Console as shown below:

Troubleshooting Steps:                                   

1- Check the license information i.e. whether the concern license key is expired or not by following below:
Start (OS)--> Locate -Cxs license Administration tool --> Choose Return a License on Introduction Page --> Click next --> The Internet -->Click next--> No proxy server (typical)--> Next --> Rehost --> Next --> Choose License key from drop down menu from fulfillment ID on Return a license--> check the Expiry date -->after that click cancel.
2- If the concern license is present in the License administration tool and is not expired then please run the below queries in the HO Database to check if the table value (Vendor String) is correct or not, or the tables might be empty:
select* from CfgTenantInformation
select* from SysSystemInformation
3-If details in step 1 and 2 are Ok then check if the License admin tool is installed in the server where iVend is present or in the server where Database is present. If it’s installed in the iVend server then return the concern License key using Rehost option and uninstall the License admin tool from the server where iVend is present.

Note: Ideally it is recommended to install the License Admin tool in the Database server.

4- Install the License admin tool in the Server where Database is present and activate the concern License key. This might resolve the issue.

Resolution for this case Study:

In this case study, the customer had installed the License administration tool in both servers i.e. iVend Server and Database server.
Also the Expired License was present in the license tool at DB server and New license Was Present in the iVend Server. So the iVend was picking details of old License key which was present in the License tool at DB server. Below steps were followed to resolve the concern:
1- Returned the new license from iVend Server using Re-host option.
2-Uninstalled the License admin tool from iVend server.
3- Returned the Expired License from DB server.
4-Activated the New license key and issue got resolved.

    • Related Articles

    • License Expired, please contact vendor

      Problem Statement: Getting an error "License Expired, please contact vendor.". However, you are using a valid license. Solution: - Please follow below steps: - Please check the regional setting of the machine and make sure short date should be in ...

    • License Issue : Getting Error license is expired

      Version : iVend 6.6 with SAPB1 Problem Statement: - iVend License was activated with valid to 31 Dec 2050 but while opening iVend MC/POS , it displays the error message “license is expired , please contact vendor “ iVend MC log file displays the ...

    • MC error: Add-on license has expired. Please contact the vendor to get a valid license

      Environment: iVend 6.6 Problem statement: While logging into MC below error is coming: Add-on license has expired. Please contact the vendor to get a valid license and continue using the product without any problem. Symptoms: Below error message ...

    • When opening Management Console then getting error "LicensingEngine.IncorrectLicense"

      Version: iVend 6.6 Issue: When opening Management Console then getting error "LicensingEngine.IncorrectLicense", below is the screenshot for the same: Machine Application log displays :- Faulting application name: iVendLicensing.exe, version: ...

    • While opening management console getting an error "Bad data"

      Environment: iVend 6.6 Problem statement: While login to the management console getting an error "Bad data " Proposed solution: Suggest to please first uninstall iVend from Program files and once it is uninstalled, remove the folder from C:\Program ...