License Issue : Getting Error license is expired

Version : 

iVend 6.6 with SAPB1

Problem Statement: - 

iVend License was activated with valid to 31 Dec 2050 but while opening iVend MC/POS , it displays the error message

“license is expired , please contact vendor “

iVend MC log file displays the error message as below

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<CXSLog>
  <DATE-20210714>
    <Event>
      <Version>6.6.7648.30925</Version>
      <Category>LOG</Category>
      <Time>12:40:58 PM</Time>
      <Message>Licensing Expiry Date: 31-12-1950 12:00:00 AM</Message>
    </Event>
    <Event>
      <Version>6.6.7648.30925</Version>
      <Category>LOG</Category>
      <Time>12:40:58 PM</Time>
      <Message>Company Date: 14-07-2021 12:40:58 PM</Message>
    </Event>
    <Event>
      <Version>6.6.7648.30925</Version>
      <Category>LOG</Category>
      <Time>12:40:58 PM</Time>
      <Message>Span : -25763</Message>
    </Event>
    <Event>
      <Version>6.6.7648.30925</Version>
      <Category>FATAL</Category>
      <Time>12:40:58 PM</Time>
      <Message>Initialization failure -- shutting down the application -- *

 

Resolution /workaround :

1) Check if all activated license in CXS License admin tool are correctly activated and compare with iVend Enterpise MC-- >License Information . 

2) iVend Enterprise/Store database should contain correct license information in syssysteminformation table

3) iVend Enterprise table cfgtenantinformation should contain correct vendor string/customer id

4) Check the local system setting . For this go to control panel open the setting “clock and region “then region

Path:-Control panel << clock and region <<Region

a) Now check the AM and PM symbol in customize format (refer the attached screenshot)

If the system is different rather than AM ( for morning )and PM )for "Afternoon/Night".)  then change the format in to AM and PM and check the result

 

b) Check the Date range. It should be more than License Expiry date . if license expires  on 2050 , End date should be 2075.

 

 

c) Check the format : Region screen

 

 

d) Check the machine locale 

e) Check the date format : Date format should be MM/DD/YY  in Display setting  on HO MC and as well Store MC 

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