Loyalty Points
Can we temporarily disable Loyalty Accrual and Redemption
Environment : iVend 6.6.8929 Product Query: Would it be possible to stop loyalty from being accrued and redeemed for a few days? Resolution/workaround: Customer can disable Loyalty accrual and redemption by following the below steps: 1. Open MC >> ...
iVend Loyalty does not allocate points that are paid with the Loyalty payment method
Environment: 6.6 Problem statement: iVend Loyalty does not allocate points that are paid with the Loyalty payment method. Eg: If we pay 200 dollars, 10 dollars is paid with loyalty points, 190 in cash, we must receive 190 points. Proposed solution: ...
Accumulating points from a transaction that has Loyalty points as a tender type
iVend Query: How to resolve the issue of accumulating points from a transaction that has loyalty points set as a tender type? Issue: When a customer has accumulated reward points from a transaction that has loyalty points set as a tender type, he ...
Available Redeemable Currency is not matching with the Available points for the customer
Product Version: 6.6 Incident Reference: INC0011696 Problem Statement: Even though customer has more points available to redeem, but Available currency to redeem is showing lesser value. Details: As per below screenshot, customer has total 280 points ...
Points not accumulating for Loyalty customers
Product Version : iVend 6.6 Problem Statement : Points not accumulating for Loyalty customers Proposed Solution : Loyalty points are not accumulating for the customers created after new change. Customer created in SAP B1 is flowing to ivend and the ...
Unable to Browse Loyalty Customer Portal Website.
Problem Statement: Unable to browse Loyalty Customer portal website after changing the Loyalty Customer Portal password. Error: Below error message appearing while trying to browse loyalty customer portal. Server Error in’/CustomerPortal’ ...
Unable to Browse Loyalty Customer Portal
Problem Statement: Unable to browse Loyalty Customer portal. Error: While trying to browse Loyalty Customer portal system gives the below message. Solution: Check below points: - 1: You should have valid Loyalty Customer Portal License. Check license ...
Excluding specific item from the Loyalty plan
Environment : iVend 6.6 Problem Description : Customer wanted to setup loyalty plan with exclusion of specific item(s) Scenario : Customer has some issue in the Loyality set up they need to award customers who buys from the listed product groups but ...
Available Loyalty Points Showing 0 Quantity
Environment: iVend 6.6 7989 patch Problem Statement: The available loyalty points are showing 0 quantity for some customers. Symptoms: --Customer having some available points e.g 200 points --user performs manual adjustment of 300 points thus gets ...