Loyalty Levels
Cannot refund loyalty points.
Query: If a customer paid the amount of a sale transaction (partially or completely ) using loyalty points and then refunded the sale , the loyalty points did not Roll back using the Loyalty Tender type. Response /Workaround: Loyalty Tender type can ...
Loyalty customers
iVend Version: 6.5 Update 6 Patch 2 Problem Statement: After setting up loyalty Program user creates loyalty customer encounters an error message cannot select Loyalty Program. Proposed Solution: For the issue to get resolved need to check the box is ...
Is it possible to control the redemption of loyalty points to be on particular products.
Query: Is it possible to control the redemption of loyalty points to be on particular products i.e. Product A can be sold using Loyalty Tender type but product B cannot be sold using Loyalty tender. Resolution: To achieve this, we need to uncheck the ...
New loyalty customer unable to register from POS and MC and showing error message
Environment : iVend Version 6.5 Update 6 Patch 3 with SAPB1 9.2 Problem Statement : Customer has informed that new loyalty customer unable to register from POS and MC and showing 'Can not register loyalty customer. The total license has been ...
Loyalty Level Allocation to be calulated on Yearly expenditure
iVend Query: How to configure Loyalty in iVend so that iVend considers loyalty points earned in the calendar year while assigning the loyalty level. Scenario: Below is the scenario where such functionality is expected. -- User would like to define 3 ...
Loyalty Notification Duplicate SMS Issue
# For Internal purpose Product Version: iVend 6.6 Problem Statement: Loyalty Notification issue Duplicate SMS Proposed Solution/Workaround: It might be possible due to there being multiple notifications set up for Points Expiry, even if it is ...
Loyalty uncheck for Store Cash Customers
Environment: iVend 6.6 7989 with SAPB1. Problem Statement: Is it possible to Loyalty uncheck for Store Cash Customers Workaround/Resolution: Once the customer is created in iVend and its loyalty card is attached to a customer. Customers cannot be ...