Environment : iVend 6.6 with ERP
Overview :This article describes a scenario where refund transaction IDs are missing or not correctly recorded in the iVend HO and store databases. It outlines the identification process and the backend correction procedure used to restore the missing transaction IDs and re-trigger replication for the affected records.
Problem Statement :-Refund transaction IDs for a specific date are missing from both the iVend HO database and the store-level database (e.g., Store S003). The transactions were processed at the POS but their IDs are not properly reflected in the expected tables, causing data inconsistency between the store and HO, and potentially between iVend and SAP.
Symptoms: Refund transactions processed at the store are not visible or have incorrect/blank transaction IDs in the HO. The store database (e.g., S003) does not reflect the correct transaction document numbers for affected refund entries Customer provides a list of specific transaction IDs that are missing or incorrectly recorded Discrepancy observed between the number of transactions at store level vs. HO or SAP
Root Cause :-user had modified the default document series for store (S003), and the series had been marked as inactive.
Resolution : It is suggested to configure the refund series in POS document number series and customer can contact to support team for technical feasibility check for updating the missing refund tranactions id in iVend databases.
Note : generated from #25513