Company Logo Missing from Email Transaction Receipt

Company Logo Missing from Email Transaction Receipt

Environment:

iVend 6.6 7915 & SAP Business One 9.3 PL 15


Problem Statement:

Configured the Email Receipt in Retail Profile, however after performing the transaction on POS Company Logo is printing from the printer, but Logo is missing from Email Transaction Receipt.


Symptoms:

Receipt Sending Mode should be corrected in Email Receipt.


Resolution/Work Around:

Check below resolution points.


  1. Open Enterprise Management Console.​
    Go to: Administration >> Retail Configuration >> Retail Profile>>

  2. Select Retail Profile and click on Edit button.

  3. In the Retail Profile Open Email Receipt (Configuration).

  4. In the Email Receipt Configuration map the correct Receipt Sending Mode.


Recommendations /Suggestion:

If you have multiple stores or you have different Logo for the store then try to change Receipt Sending Mode from Enterprise To Store in Retail Profile under Email receipt.