User forgot the MC password

User forgot the MC password

******************************INTERNAL NOTE**************************

Environment:  

6.6 
 

Problem statement:  

After the password was changed, the customer forgot the new MC User password.

Resolution/Work Around: 

 
1. Ask the customer to provide old password.
2. Stop the replication service.
3. Check the old password key in SecSecurityUser table (As this table store last 3 password keys).
4. Update the password column to be the same as the password1 column in SQL table SecSecurityUser for User.
 
(update secsecurityuser set password=’ABC’ where id =’provide user id’ and password1=’ABC’)

5. Now login on MC with that old password.
6. Start replication service now from HO, so that new password replicated to all stores.
 



Note: CS0008436


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