"Sales Tax with 0 rate can't be applied for Tax Free customer.

"Sales Tax with 0 rate can't be applied for Tax Free customer.

Product Query :

Unable to Apply Tax Free – Error "Sales Tax with 0 rate can't be applied for Tax Free customer." 

iVend version :

6.6 8024

Symptoms: 

Users are unable to apply Tax Free for a customer in POS.

The following error message is displayed:

"Sales Tax with 0 rate can't be applied for Tax Free customer."

Issue may occur while creating/selecting a new customer and attempting to apply Tax Free.

In some cases, the issue is not reproducible after reopening the customer record.

Resolution / work around :

Open the affected Customer Card.

Verify whether the Tax Exempt checkbox is enabled.

If the customer is already marked as Tax Exempt, review the customer configuration before attempting to apply Tax Free, as the system may prevent changing the tax code for an already tax-exempt customer.

Restart the POS and test the transaction again.

If the issue still persists, collect the following details and log a support ticket:

  • Customer Code

  • Screenshot of the error

  • Customer Card Properties (including Tax Exempt status)

  • ​Steps performed to reproduce the issue

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