How to configure Loyalty in iVend so that iVend considers loyalty points earned in the calendar year while assigning the loyalty level.
Below is the scenario where such functionality is expected.
-- User would like to define 3 loyalty levels Bronze , Silver and Gold, and minimum Value to attain these levels are 0, 1000 and 2000 respectively.
-- User would like to assign the loyalty level to the customer based on the points earned in the calendar year irrespective of total points.
-- In case if a customer earned 1000 points in the first year then iVend should assign the silver loyalty level to the customer.
-- To maintain the silver level, customers must earn 1000 points in the second year also otherwise iVend should demote customers to the Bronze level.
-- Total loyalty points should not be taken into consideration while changing the loyalty level but the loyalty points earned in a calendar year should be considered while assigning the loyalty level to the customer.
There is no such functionality available in iVend. Loyalty level is changed as the customer is awarded the new points or the existing points are redeemed and this is the loyalty basic functionality and redemption works based on the current level.