View Inventory on POS : Failed on POS machine connected to on-premises Store.

View Inventory on POS : Failed on POS machine connected to on-premises Store.

Problem Statement

There is one scenario :

Getting an error "Inventory Status updated from enterprise server failed" while clicking on Retrieve from Server button at POS machine however another POS machine ( connected to same stores) doesn't have this error.

Note :   the KM KB0012565 (Steps to enable "Retrieve from Server functionality" at the Store server) 



Environment

iVend 6.6

Symptoms

Getting an error "Inventory Status updated from enterprise server failed" while clicking on Retrieve from Server button at POS machine

Resolution/Work Around

There was two POS machine connected to same stores. One POS machine doesn't have issue but another has issue to view the inventory with In the problematic machine , an error "Inventory Status updated from enterprise server failed" while clicking on Retrieve from Server functionality (button) . I

It was noticed that problematic POS machine was not connected with customer VPN but with different network configuration so Once customer moved network configuration on VPN network, user was able to get the view inventory on POS machine successfully.

Other check points :-

1.Configure iVend API under iVend Configuration Manager at Enterprise Server.
2.iVend API should be running at the Enterprise Server.
3.Open Enterprise Server Management Console and choose Administration > System Initialization > Communication Settings.
4.API Server Address need to be mentioned and use below link in API server: -

5.http://API server IP/iVendAPI/iVendAPI.svc/webapi
6.Same API link need to be mentioned under store Object


    • Related Articles

    • Require to make the inventory as Zero for particular store

      Environment: iVend 6.6 with SAP B1 10 Problem statement: Require to make the inventory as Zero for particular store. Symptoms: products Inventory show in negative and some are in positive numbers. Resolution/Work Around: There is need to check if SAP ...

    • View Inventory error on store "inventory status updated from enterprise server is failed"

      Environment: iVend 6.6 with SAP B1 9.2 Problem statement: Inventory status update error Symptoms: Below error is faced while viewing the inventory of a product from the store. Resolution/Work Around: 1. Enable transaction server settings on the ...

    • POS Inventory view is taking long time

      Problem Statement: Inventory view on POS is taking long time to Open Proposed solution/Workaround: Whenever Slowness and performance related issue is reported please perform the steps below: Run Below SQL Query to check Database Version SELECT ...

    • Inventory View : Parameter :InventoryItemReplication

      Environment:  iVend 6.6 8567 SAP B1 Problem statement:  Unable to view inventory of all warehouse. Symptoms : Only intransit and its own store inventory showing Resolution/Work Around:   We found customer not able to view inventory of all warehouse . ...

    • Inventory Mismatch between Enterprise and store

      Product version: 6.6 Problem statement: INC0012329 Inventory Mismatch between Enterprise and store or skipped transactions from Store to Enterprise due to some issue n Replication. Proposed solution: Suggested customer to deployed the fix as per ...