In this chapter we take a look at POS Operations performed at the Terminal POS.

This chapter is intended to supply the Support Technician with an overview on the POS operations and is deemed an important supplement to providing them with a better overall understanding of the solutions.

Topics covered in this chapter include:

• Login and Navigation of the iVend Retail POS

• Searching Products and Adding New Customers

• Creating a Sale and Receiving Payments

• Sales Refunds and Exchanges

• Special Orders, Surcharges, Fulfillments, Payments and Delivery

• Opening and Closing Procedures at the POS

• End of Day Procedures

Review each topic unit and then test your knowledge within the videos themselves.

Complete all the units in each session before moving on to the next chapter.

Login & Navigation of the iVend Retail POS

Watch the following eLearning video tutorial for iVend Retail Terminal POS:

Login & Navigation of the iVend Retail POS

 — The topics covered include an overview of:

• Login and Navigate the Point of Sale (POS)

• Clock-in with Till Count

• User Menu options

• Customer and Product search

• Quick Button Panel

• Complete a quick sale

Then complete the quiz that you will find at the end of the video tutorial.

You should aim to achieve at least 80% (e.g. 4 out of 5 correct answers) before moving on to the next chapter. If you get more than one (1) wrong answer then we recommend reviewing the video again as we consider anything greater to be a low score and indicates more revision is required.

Click on the video below to start the presentation...

Searching Products & Adding Customers

Watch the following eLearning video tutorial for iVend Retail Terminal POS:

Searching Products and Adding Customers

The topics covered include:

• How to search for Products and Customers at the POS

• Creating new and edit existing Customers at the POS

Then complete the quiz that you will find at the end of the video tutorial.

You should aim to achieve at least 80% (e.g. 4 out of 5 correct answers) before moving on to the next chapter. If you get more than one (1) wrong answer then we recommend reviewing the video again as we consider anything greater to be a low score and indicates more revision is required.

Click on the video below to start the presentation...

Creating a Sale and Receiving Payments

Watch the following eLearning video tutorial for iVend Retail Terminal POS:

Creating a Sale and Receiving Payments

The topics covered include:

• How to Create a Sale and Receive Payments

• Line Item Edits for Quantity, Discount and Price

• Sale Edit Discount

• Quick Cash Complete

• Receiving Payment with multiple payment methods

Then complete the quiz that you will find at the end of the video tutorial.

You should aim to achieve at least 80% (e.g. 4 out of 5 correct answers) before moving on to the next chapter. If you get more than one (1) wrong answer then we recommend reviewing the video again as we consider anything greater to be a low score and indicates more revision is required.

Click on the video below to start the presentation...

Sales Refunds & Exchanges

Watch the following eLearning video tutorial for iVend Retail Terminal POS:

Sales Refunds & Exchanges

The topics covered include:

How to perform Sales Refunds and Exchanges

Then complete the quiz that you will find at the end of the video tutorial.

You should aim to achieve at least 80% (e.g. 4 out of 5 correct answers) before moving on to the next chapter. If you get more than one (1) wrong answer then we recommend reviewing the video again as we consider anything greater to be a low score and indicates more revision is required.

Click on the video below to start the presentation...

Special Orders, Surcharges & Fulfillments

Watch the following eLearning video tutorial for iVend Retail Terminal POS:

Special Orders, Surcharges and Fulfillments

The topics covered include:

Special Orders, Surcharges and Fulfillments

Then complete the quiz that you will find at the end of the video tutorial.

You should aim to achieve at least 80% (e.g. 4 out of 5 correct answers) before moving on to the next chapter. If you get more than one (1) wrong answer then we recommend reviewing the video again as we consider anything greater to be a low score and indicates more revision is required.

Click on the video below to start the presentation...

Special Orders, Final Fulfillment, Payment and Delivery

Watch the following eLearning video tutorial for iVend Retail Terminal POS:

Special Orders, Final Fulfillment, Payment and Delivery

The topics covered include:

Special Orders, Final Fulfillment, Payment and Delivery

Then complete the quiz that you will find at the end of the video tutorial.

You should aim to achieve at least 80% (e.g. 4 out of 5 correct answers) before moving on to the next chapter. If you get more than one (1) wrong answer then we recommend reviewing the video again as we consider anything greater to be a low score and indicates more revision is required.

Click on the video below to start the presentation...

End of Day Procedures

Watch the following eLearning video tutorial for iVend Retail:

End of Day Procedures

The topics covered include:

End of Day Procedures

Then complete the quiz that you will find at the end of the video tutorial.

You should aim to achieve at least 80% (e.g. 4 out of 5 correct answers) before moving on to the next chapter. If you get more than one (1) wrong answer then we recommend reviewing the video again as we consider anything greater to be a low score and indicates more revision is required.

Click on the video below to start the presentation...

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