iVend Retail Configuration
Merchandise Hierarchy
Introduction iVend retail enables a retailer to analyse their sales data through various tools. By using Merchandise Hierarchies, the retailer can easily organse their products and items in various categories and sub-categories, that further helps ...
Query to find out missing Transaction in SAPB1 from iVend HO
FOR INTERNAL PURPOSE Support Level : SQL query to find missing Transaction in SAPB1 from iVend HO : Sales SELECT * FROM RepIntegrationLog WHERE ApplicationKey = '1' AND SourceType = 143 AND Flag = 1 AND SourceKey IN ( Select TransactionKey As ...
Total items and total of transaction is not matching
Environment : iVend 6.6 with SAPB1. Problem statement : Total items and total of transaction is not matching between SAPB1 and iVend . Symptoms : There were some transactions total of line items did not match with transaction total and there was no ...
How to Inactive a product created in iVend
Environment : iVend 6.6 Problem statement: How to Inactive a product created in iVend Symptoms : N/A Resolution/Work Around: iVend does not allow us to delete the product once it is created. As an alternative workaround, Follow below process with one ...
Error coming up while trying to create a Mobile POS
Environment : iVend 6.6 Problem statement : Each time customer is creating a Mobile POS this message appears in RED ('iVend API address not specified for Store ****** ') Symptoms : N/A Resolution/Work Around: iVend mobile POS needs API to communicate ...
Error of "Object Reference Not Set to Instance" while doing Special Order Payment at POS
Environment: iVend 6.6 with S4 HANA Problem statement: A Special order is created from one store setting the delivery warehouse as the other store where the order needs to be delivered.The special order is created successfully, however while doing ...
Database health check & Optimization steps
Steps and walkthrough to do a health check and optimization of iVend database. The entire process broadly consists of 8 steps: Step 1: Take Backup of DB. Open SQL Server Management Studio Express and connect to the SQL server. Expand Databases. ...
Integration service configuration for IVEND test base does not work after upgrading to version 7702
Environment: iVend Version 6.6 7702 Problem Statement: Integration service configuration for iVend test base does not work after upgrading to version 7702 Symptoms: Not Applicable Resolution/Work Around: We replaced the required dll files from ...
Transaction server search not working
Environment: iVend 6.6 Patch 7648. Problem Statement: Line items are missing from sale transaction when retrieving the transaction from HO using Transaction server search. This issue has been noticed in the mixed mode environment(Enterprise+Store-1). ...
Gift Certificate Missed on Store from Offline POS
Environment : iVend 6.5.6 2020_50 Problem Statement : Customer has informed earlier that gift certificate was missing on store while it is in Offline POS. Resolution/Work Around : We have checked and verified and gift certificate 'gift certificate ...
The Business Date is different than the System Date
******* Internal to CitiXsys ******* Environment: iVend 6.6 Problem Statement: Getting an error message "the Business Date is 02\15\2021 is different than the System Date 02\14\2021" when trying to login the POS before 11:00 am. However, the business ...
Refund for suspended transaction refunds the whole value rather than just the patient share
Environment : iVend 6.6 Problem statement : when we make an insurance refund for this suspended transaction the whole value is refunded and not the patient share only this is in store S07 Symptoms : N/A Resolution/Work Around: Issue resolved after ...
Steps to check the issue : 'Database size increase
Scenario : If iVend database size is high in size, suggest to check the following information : Steps : 1) Where is the user getting this abnormal data in size (Enterprise or Store) 2) What is the SQL server version. (Express edition has a limit and ...
How to disable report from iVend MC
Environment : iVend 6.6 Problem statement : How to disable a report from HO MC Symptoms : N/A Resolution/Work Around: To disable a report, users need to log into their Enterprise (HO) management console and follow the below path to open report ...
Error Payment Processor: Unable to connect to the remote server. Please swipe the card again or try
Environment: iVend 6.6 With SAP B1 9.2 Problem statement: Getting the error on POS " Error Payment Processor: Unable to connect to the remote server. Please swipe the card again or try again " Symptoms: While using the cards on POS screen, it ...
Store database backup generating from Enterprise Management Console is equal to 1KB
Environment: Not Environment Specific Problem Statement: Store database backup generating from Enterprise Management Console is equal to 1KB. Resolution: Follow the below steps to fix the concern 1. Restart the Enterprise server once 2. Stop the ...
Alert Notification not working
Environment: Not Environment Specific Problem Statement: The Alert Notification configured correct. However, the user is not receiving the notifications. Solution: Please check below steps: - 1. Please check iVend scheduler service. It should be ...
SQL Queries to find the database size
Environment: Not Environment Specific Problem Statement: SQL Queries to find the database size Solution: There are below SQL Queries , used to analyze the iVend database : SQL Query for database size SELECT DB_NAME(database_id) AS DBName,Name AS ...
Passwords For MC/POS Login
Environment: iVend Version 6.6 with SAP B1 9.2 Problem Statement: Customer has informed that they need easy password as three to four digits in numeric or alphanumeric. Symptoms: Customer Request Resolution/Work Around: We have changed the password ...
Inventory movement / management modifications in iVend version 6.6
Environment: iVend version 6.6 Product Query: In this Knowledge article, we will understand few modifications done in Inventory management in iVend version 6.6. Solution: Inventory movement/management modifications in iVend version 6.6 In iVend ...
Need to modify the length of the ID field in product, to be more than 20
Environment: iVend 6.5 Update 5 with SAP B1 9.2 Problem Statement: Need to modify the length of the ID field in product, to be more than 20 Symptoms: Need to modify the length of the ID field in product, to be more than 20 Resolution/WorkAround: It ...
Mismatch in Negative Inventories between Negative Inventory Report and SQLquery of Integration error
Environment: iVend 6.6 with SAP B1 9.3 or any other version Problem statement: When checked the SQL queries for the Integration error "Quantity falls in Negative Inventory" and then checked the Negative Inventory Report from MC , it was noticed that ...
GetQueueByWarehouse method not working in 6.5 Update 6
Environment: iVend 6.5 Update 6 with SAP B1 9.2 Problem statement: GetQueueByWarehouse method not workingin 6.5 Update 6 Symptoms: Not Applicable Resolution/Work Around: 1) Check if methods like GetCurrency and GetTransaction are working fine. 2) ...
LOCALIZATION Values for iVend 6.5.X /String [3]: the Size property has an invalid size of 0
Environment: iVend 6.5 Update 6 with SAP B1 9.2 Problem statement: LOCALIZATION Values for iVend 6.5. X/String [3]: the Size property has an invalid size of 0. Symptoms: When making the payment of the sale it generates the following error: String ...
Violation of PRIMARY KEY constraint 'PK_sysnotificationuser'.cannot insert duplicate key in object
****** Internal to CitiXsys****** Environment: 6.6 Patch 7608 Problem Statement: Getting error while restoring the backup file at a new store. Symptom: Below is the error message: 'violation of PRIMARY KEY constraint 'PK_sysnotificationuser'.cannot ...
Steps to enable "Retrieve from Server functionality" at the Store server
Environment: iVend Version: 6.6 Problem Statement: Steps to enable the "Retrieve from Server functionality" button at the Store server. (Path : MC > Operations> Inventory > Select and view Product > View Inventory Button) Or : - Getting below error ...
iVend POS API
Get to Know and Locate the iVend APIs This article provides an overview of iVend APIs and helps you locate them at the installed location of the Internet Information Service (IIS) Manager. Overview API stands for Application Programming Interface and ...
Information regarding in the iVend Add-On Setup screen specifically the IsManadatory checkbox
Environment: Not version-specific Product Query: Information regarding in the iVend Add-On Setup screen specifically the IsManadatory checkbox in the iVend AddOn Setup screen. Solution: AddOn Manager The feature enables the administrator to register ...
Error in Integration Monitor "SAP database is not a correct. Please check the details."
Environment: iVend 6.5 Update 6, SAP B1 10.0 Problem statement: Error in Integration Monitor "SAP database is not a correct. Please check the details." the below is the screenshot for the same: Resolution: iVend version 6.5 Update 6 is not compatible ...
Unable to start iVend AddOn 6.6.3.0 x64 on SAP B1 10
Environment: Ivend 6.6 Problem statement: Unable to start iVend AddOn 6.6.3.0 x64 on SAP B1 10 Symptoms: When try to start iVend AddOn 6.6.3.0 x64 on SAP B1 10 Below error message showing: ...
Error "Inventory Status updated from enterprise server failed" while using Retrieve from Server
*******Internal to CitiXsys******* Environment: iVend 6.6 patch 7574 with SAP B1 9.3 Problem Statement: Getting an error while using Retrieve from Server functionality at Store Server. Whenever trying to view item inventory at Store Management ...
Loyalty Adjustment Journal import is not working
*******Internal to CitiXsys******* Problem Statement: In the Loyalty Journal Adjustment, when trying to import an edited excel template file, neither any error was appearing nor any end result. Resolution: Apply the latest Patch. Try to use the ...
6.6 demostack compatibility with SAP B1 10.0
Environment: 6.6 demostack with SAP B1 10 Problem statement: Initializing demostack with SAP 10 and iVend Add-on in SAP B1"object reference not set to an instance of an object" Symptoms: Not Applicable Resolution/Work Around: iVend 6.6 Demostack is ...
Replication from HO to store or from store to HO is freezed
Environment: 6.5 updates 6 and before Problem Statement: Replication is not working between store and Enterprise Resolution: One of the basic reasons for replication not working can be the replication service not working correctly or there is SQL ...
Customer's are not receiving SMS, after a sales transaction
Environment: Not Environment Specific Product Query: After a sales transaction, SMS should be triggered to customers. After the completion of the EOD process, an EOD SMS should be triggered to MD. Response: The requested functionalities do not exist ...
Relation Between Sale Transaction and Refund Transaction (database level)
Environment: iVend 6.5 Update 6 , 6.6 with SAP B1 9.2 Problem statement: Relation Between Sale Transaction and Refund Transaction (database level) Symptoms: Relation Between Sale Transaction and Refund Transaction (database level) Resolution/Work ...
Is it possible to change the In-Transit Warehouse that is assigned to the Store Warehouse
Environment: iVend 6.5 Update 6 and 6.6 with SAP B1 9.2 Problem statement: Is it possible to change the In-Transit Warehouse that is assigned to the Store Warehouse Symptoms: Is it possible to change the In-Transit Warehouse that is assigned to the ...
error:System.AggregateException: One or more errors occurred. ---> Newtonsoft.Json.JsonReaderExcept
Environment: iVend 6.6 with SAP B1 9.2 Problem statement: Replication log file displayed error message "error:System.AggregateException: One or more errors occurred. ---> Newtonsoft.Json.JsonReaderExcept" Symptoms: Store was offline on replication ...
Production and Test HANA Databases on same server for Ivend Version 6.5.6 and 6.6
Environment: iVend 6.6 With SAP B1 HANA Problem Statement: Customer upgrading iVend to 6.6. They are currently running iVend 6.5.6 integrated to SAP HANA. Customer wants the SAP HANA server will host both the production AND the test SAP HANA ...
Getting an error object reference not set to an instance of an object while doing pos transaction
Problem Statement :- We have created a user defined field on customer master, which is giving error in POS transaction: “ object reference not set to an instance of an object” Proposed Solution:- 1.Please close iVend POS and 2.Clear the iVend POS log ...
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