iVend Retail Configuration
Gift Voucher Serial Number need to mark as Lost
Environment: iVend 6.6 Product Query: The customer lost a gift voucher (GV) worth Rs.2000/- and requested that it be stopped from being redeemed by another customer. We need to hold the specific gift voucher serial number as of now. When the customer ...
Has Balance showing after refund for On Account Transaction
Product Query The client did an On-Account transaction and after that they did a sales refund but the original transaction still have balance. Answer This is working as per system design. Once user is doing a transaction on "On Account" and want to ...
Tax not calculating for random sale transaction
iVend version : 6.6 Problem statement : Tax is not calculating for random transaction. Automatic tax calculation is already configured for sale transaction. Symptoms: It is noticed that "Tax Free for Tax Inclusive Item Pricing" is enabled for that ...
Replication issue with special price list
Environment: iVend 6.6 8567 Problem statement: Price changes made on the enterprise were not reflected on the offline POS after replication queue was cleared. We then changed product description and that was successful, and the price change we made ...
What is the Meaning of Default customer group
Environment: iVend 6.6 Query: In the Customer Group option (Management Console>>Operations>>Business Partner>>Customer Group). Default is marked differently than the Walk-in customer(cash customer) group, but my default customer is Walk-in customer. ...
What is the purpose of the Custom Number Series for API type of POS
Environment: iVend 6.6 Query: I see the option to create a API type POS but what is the purpose of the Custom Number Series for this type of POS? Symptoms: NA Resolution/Work Around: This is in similar line of creating the custom series at store/HO ...
Page Break or Page After option in Crystal Reports within the IRT format in iVend
Environment: 6.6 Problem statement: How to use the Page Break or Page After option in Crystal Reports within the IRT format in iVend? I do not want to use Crystal Reports; I prefer to use the IRT format. Proposed solution: You can use the Report ...
Prevent stock transfers if the available quantity is 0
Environment: 6.6 Problem statement: Is there a way for the system to allow transfers of stock only when they have stock of it? So if they are transferring an item with a stock quantity of 0 showing on their system the transfer will be rejected. ...
How to lock the location for transaction for specific item
Environment: 6.6 Problem statement: Customer want to see only specific items at specific POS/Store Or How to lock the location for transaction for specific item. Proposed solution: We can lock the item for particular warehouse. Then user cannot see ...
Unable to create any new customers in the iVend MC/POS
Product Version : iVend 6.6 Problem Statement : The customer can not create any new customers in the system. All fields are showing un-editable. Proposed Solution : Check the Display profile in Retail configuration. If it is then: Go to display ...
Enable the Print button on Inventory Counting
Environment: iVend 6.6 Problem statement: Enable the Print button on Inventory Counting Resolution/Work Around: 1: Login in MC. 2: Click on Administration Tab >> Retail Configuration >> Document Print Profile. 3: Select Document Print Profile and ...
How to revert inventory from intransit to General warehouse
Environment: iVend 6.6 integrated with SAPB1 Problem Statement: User wrongly created Stock transfer from General warehouse to Retail warehouse marked "For store" for store which does not exist in iVend and inventory is stuck in the Intransit ...
PmtGiftCertificateLog Table Showing SourceKey Zero (0)
Environment: iVend Retail 6.6 8567 Problem Statement: PmtGiftCertificateLog table showing SourceKey zero. Symptoms : N/A Resolution/Work Around: N/A Recommendations /Suggestion: Whenever the SourceKey is 0 in the PmtGiftCertificateLog table, it means ...
Clock in Clock out system on the till
Environment :IVend 6.6 Problem Statement :Clock in Clock out system on the till Scenrio : Required to have all staff clock in and out of the work place through a system. Resolution/Work Around : Go to Enterprise MCà Select the security userà Find the ...
Apply direct discount to certain products within a specific product group
Environment: iVend Retail 6.6 7825 Product Query: "How can I apply a 75% direct discount to certain products within a specific product group?" Symptoms: N/A Resolution/Work Around: check below steps along with configuration. 1: Make a new category ...
POS error "Socket connect to VitalTNS failed"
Environment :iVend 6.6 8567 Problem Statement : The POS is showing below error while doing payment through card ""Error Payment Processor :Socket connect to VitalTNS failed.. please swipe the card again or with another card. Symptoms: NA ...
customer display screen not able to launch in Taskbar.
Environment iVend 6.6 Problem Description Generally ,after enabling customer display parameter on POS configuration screen ,it will auto lunch customer display screen in taskbar while opening POS Solution Need to check the connection string in ...
Loyalty menu does not appear
Environment iVend 6.6 Problem Description Loyalty menu does not appear Scenario Customer are trying to active and configurate loyalty functionalities in iVend, according to the documentation and videos, they should see a menu option in MC, but, They ...
Security User not Showing during searching
Environment iVend 6.6 Problem Description Security user not found during search Scenario Employee is not active, causing the user not to appear during Security user search. Solution Activate the employee to ensure visibility during Security user ...
Can't run the hospitality websetup (Error 1001.An exception occured inthe Onafterinstall event handler of Myinstaller.installer -> Object reference not set to an instance of an object )
Environment Hospitality web setup Version is 6.6.1 Problem Description Can't run the hospitality websetup (Error 1001.An exception occured inthe Onafterinstall event handler of Myinstaller.installer -> Object reference not set to an instance of an ...
Failed to Install internet information Service (IIS) Components Showing during iVend Installation
Environment iVend 6.6 Patch 8567 Problem Description "Failed to Install internet information Service (IIS) Components" Error showing during Ivend Installation. Scenario IIS was not configure properly on installation machine. Solution We have ...
HTTP Error 500.24 - Internal Server Error
Problem Statement : After doing a new Installation, when Replication service is started it is showing an error HTTP Error 500.24 - Internal Server Error An Asp.NET setting has been detected that does not apply in Integrated managed pipeline mode ...
The value of UDF 'U_VendorInvoiceNumber' created on InvGoodReceipt table was not integrated to SAP.
Environment iVend 6.6 Patch 8654 Problem Description The value of UDF 'U_VendorInvoiceNumber' created on InvGoodReceipt table was not integrated to SAP. Scenario The value of UDF 'U_VendorInvoiceNumber' created on InvGoodReceipt table was not ...
Couldn't Update integration service "SAP Database Not Correct"
Problem Statement: Couldn't Update integration service "SAP Database Not Correct" Environment: iVend 6.6 8567 with SAP B1 HANA 10.0 Symptoms: Missing HANA Client software. DiApi connection error: "System.IO.FileNotFoundException: Could not load file ...
Priority Matrix Support Cases
Environment iVend 6.6 integrated with SAPB1 Problem Statement Priority Matrix Support Cases Symptoms NA Resolution/Work Around Below are the priority Matrix details. Priority Matrix Priority Description Critical Entire System Down. All POS ...
POS Hang when switching on "CanRepeatInTransaction (can repeat in transaction)" flag in a promotion setup,
Introduction This article will assist in configuring a promotion with canRepeatInTransaction flag with a get Loyalty point setup.. Overview The promotion setup has an option to configure a loyalty as a get option in the setup. When this setup was ...
iVend Retail Add-on Registration
Introduction This knowledge base article assists developers to register an Add-on in the iVend Management Console once it is developed using the iVend Retail Extensibility Framework. Click here to learn more about creating, packaging, and deploying ...
Creating UDTs and UDFs
Creating UDT and UDFs This knowledge base article will assist developers on how to create User-Defined Tables (UDTs) and User-Defined Fields (UDFs) using the iVend Retail API and the iVend Retail User Interface (UI). Purpose User-Defined Tables ...
iVend Upgrader EXE for version 6.6
iVend Version: 6.6 Requirement: Provide the iVend Upgrader EXE for version 6.6. Resolution: Attached is the Zip folder for the iVend Upgrader EXE for version 6.6 (Folder Named "Db Upgrader 01 July 22.rar"). This KB article concludes here.
Third Party Integeration via iVend API
Introduction iVend Retail Solution delivers a configurable, flexible, and scalable solution that is easy to setup and implement. iVend provides a rich bundle of APIs that can be leveraged to integrate using a program with any standard ERP of choice. ...
Calling iVend API through REST
Introduction iVend Retail Solution delivers a configurable, flexible, and scalable solution that is easy to setup and implement. iVend provides a rich bundle of APIs that can be leveraged to integrate using a program with any standard ERP of choice. ...
Third Party Integeration via iVend API
Introduction iVend Retail Solution delivers a configurable, flexible, and scalable solution that is easy to setup and implement. iVend provides a rich bundle of APIs that can be leveraged to integrate using a program with any standard ERP of choice. ...
Calling iVend API through REST
Introduction iVend Retail Solution delivers a configurable, flexible, and scalable solution that is easy to setup and implement. iVend provides a rich bundle of APIs that can be leveraged to integrate using a program with any standard ERP of choice. ...
Error in Integration Monitor (SAP to iVend) for event type "Customer"
In this Knowledge article we will discuss the solution of one Integration issue which usually observed in initial release of iVend 6.6 version implementation. Product Version: iVend 6.6 Issue: Error in Integration Monitor (SAP to iVend) in version ...
Unable to see Price list while creating a new store
Environment: iVend 6.6 Problem statement: Unable to see Price list while creating a new store Proposed solution: 1. Check Base Currency. 2. Now Open Price List and Check Currency attached to this. 3. attached Currency is not Base Currency price list ...
Need to set up alert/event for negative inventory
Environment: iVend 6.6 with SAP B1 9.2 Problem statement: Need to set up alert/event around negative inventory. An event/alert should get generated when the store inventory is negative. Symptoms: When there is negative inventory in retail store, ...
Need to Modify Sales Attribute property in iVend XML Receipts
Environment: iVend 6.6 with patch 7723 Problem statement: Need to Modify Sales Attribute property in iVend XML Receipts. Symptoms: Not Applicable Resolution/Work Around: Modification of Sales Attribute property is not supported in iVend XML receipts. ...
Store license with General warehouse in iVend unplugged
Environment: iVend Version 6.6 and 6.5 Update 6 unplugged Problem Statement: New Button on the iVend MC Warehouse screen is not enabled however store license is available to create a new store in iVend Enterprise MC. Symptoms: Not Applicable ...
Is it feasible to host two store database on the same server(Machine)
Environment: Not Environment Specific Problem Statement: Is it feasible to host two store database on the same server(Machine) Solution: No it is not feasible. iVend system can work with multiple Enterprises on one system; i.e. it is feasible to host ...
While searching product on iVend POS Screen, it doesn't display the incorrect price
Product Version : iVend 6.5 Update 6 with SAPB1 9.2 Problem Statement: While searching product on iVend POS Screen, it doesn’t display the incorrect price. Proposed Solution :- If price is getting different from view inventory price so need to update ...
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