Weighed Product Quantity Prompt Not Appearing at POS — Behaviour Based on Stock Level

Weighed Product Quantity Prompt Not Appearing at POS — Behaviour Based on Stock Level

Issue:

At the iVend POS (Store ABC ), a product configured as a Weighed item does not show the manual quantity input prompt during a sale. Instead, the system automatically defaults to a fixed quantity (e.g., 300) rather than prompting the cashier to enter the actual weighed quantity — even though the Weighed option is ticked on the product configuration.

Symptom:

->The "Weighed" checkbox is enabled on the product in iVend MC
->At POS, the quantity prompt does not appear
->The system defaults to the product's current stock quantity instead
->Behaviour is inconsistent — works on some items but not others

Example 
While scanning on the POS:

  • When scanning the first product ID, TEST2, which has a stock quantity of 0.98, the weighed product quantity prompt does not appear, and the item is selected with the default stock quantity.


  • When scanning the second product ID, TEST7, which has a stock quantity of 2.14, the weighed product quantity prompt appears, and the item is selected with as per user selected stock quantity.


Root Cause

This is working as per iVend system design. The weighed product quantity prompt behaviour at POS is governed by the current stock level of the item in the store database:

Stock Quantity POS Behaviour
Stock = 0 or less than 1 Quantity prompt does NOT appear — system uses the default/stock quantity
Stock = 1 or greater than 1 Quantity prompt DOES appear — cashier can enter the weighed quantity
When the store's inventory for a weighed product shows a stock quantity of less than 1 (e.g., 0, 0.5, or negative), the POS engine does not trigger the quantity input prompt. This is a known design constraint in iVend's weighed product handling logic.


Resolution / Workaround:


Immediate Workaround:


Ensure the stock quantity for weighed products in the store database is greater than 1 before processing a sale. This will trigger the quantity prompt to appear at POS as expected.


Notes generated from 25544



    • Related Articles

    • iVend POS Autoselection of Serial or Batch based item

      Introduction This article provides information on the automatic Serial and Batch selection of items in a sale at the POS. With the help of this functionality a user can reduce the cashier's effort to search and select the Serial numbers or Batches ...

    • iVend Stock transfer insufficient quantity in intransit

      Problem Statement: At the time of stock transfer customer was facing insufficient quantity in intransit - but the stock at intransit was showing sufficient on View InventoryEnvironment: 6.5 Update 6 integrated with SAP 9.2. Symptoms: User was not ...

    • Scan Sequence Resolution

      iVend POS – Barcode Scan Sequence Resolution Order The user at the POS scans either the barcode of the product when it is being transacted or swipes the loyalty card for the customer or the security user card. The system follows a sequence of methods ...

    • POS showing zero "Avaialbe to Sell quantity" for an item.

      Problem: POS showing zero "Available to Sell quantity" for an item. However, the Available quantity and In-Stock quantity for the same item is greater than zero. Solution: When POS User mark the checkbox "Reserve Quantity" while creating delivery ...

    • Error at MC "Not enough quantity available in In-transit warehouse" while receiving Stock Transfer

      For Internal Use Product Version: 6.5 Update 6 Problem statement: An issue occurring where customer has done a Stock transfer in SAP (marked as for store), it has integrated to iVend Enterprise, then replicated down to the store, the transfer is at ...